Customer Service Representative (Hybrid)

Description

Deliver outstanding carrier and driver experience/solutions, in a contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Transportation network

Work in fast-paced environment, and adhere to schedules: start/stop, and breaks/lunches

Will be making outbound calls seeking to understand the potential or current issue discovered in the system as it pertains to a transportation issue

Support workload surges and/or weather-related operations as needed to include working significant overtime during designated high-volume peaks

Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly and quarterly basis (AAP, Reach, Decisiv, FMC & YMS)

Work with cross-functional teams.

Provide support to field teams in driver assignment, load acceptance and driver/equipment availability

Additional Skills & Qualifications

-Call Center background required; making 60-80 calls per day

-Aptitude and ability to work in "the grey" These calls are not scripted and associate must be able to solve problems quickly

-Deep diving each issue, use critical thinking, de-escalate and ultimately find a resolution

-Ability to navigate multiple systems and tools to find a path to a solution

-Adaptability as rules and processes can change often

-Experience and successful in a performance driven role; heavy metrics driven role

-Self sufficient

REQUIRED SKILLS

* A completed Bachelors Degree from an accredited university or 2 years Amazon work experience or 4 years work experience in the logistics/transportation industry

* Entry level knowledge of MS Excel based tools familiarity with Excel spreadsheets and ability to navigate and interpret data

* Must be flexible to work all shifts day or night and some weekend shifts as needed as this team provides tactical support to Amazons fulfillment network 24 hours/day 7 days/week

PREFERRED SKILLS

* 2 years work experience in logistics/transportation industry

* A completed Bachelors Degree from an accredited university or 2 years Amazon work experience or 4 years work experience in the logistics/transportation industry

* Entry level knowledge of MS Excel based tools familiarity with Excel spreadsheets and ability to navigate and interpret data

* Must be flexible to work all shifts day or night and some weekend shifts as needed as this team provides tactical support to Amazons fulfillment network 24 hours/day 7 days/week

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Tempe,AZ.

Application Deadline

This position is anticipated to close on Apr 3, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.