Retail Sales Consultant Portland Eastside - job 1 of 2

As a Retail Sales Consultant at AT&T, your primary responsibilities include connecting with customers through a personalized sales approach, guiding them through various product options, and assisting with their orders. You'll be expected to meet sales targets and create meaningful interactions that foster community relationships. Regular events and outreach will also be part of your role, ensuring that you engage with both existing and potential customers.

To become a Retail Sales Consultant at AT&T, previous retail or customer-facing experience is beneficial, but not mandatory as comprehensive training is provided. A passion for technology and a drive to help and connect with customers will serve you well in this role. Flexibility to work varying schedules, including evenings and weekends, is also essential.

Retail Sales Consultants at AT&T can earn between $16.57 and $20.45 per hour. Additionally, by fulfilling sales goals, you can significantly boost your income with uncapped commission opportunities, leading to average earnings of around $62,460 annually for top sellers. This attractive compensation package rewards those who excel in sales.

AT&T provides a comprehensive benefits package for Retail Sales Consultants, including medical, dental, and vision coverage, a 401(k) plan, paid time off, holidays, tuition reimbursement, and employee discounts on eligible plans and services. Employees receive support through various programs, including parental leave and life insurance, ensuring a well-rounded work-life experience.

AT&T prioritizes the safety of its employees and customers. The company adheres to all protective and safe-distancing guidelines required by local and state authorities. This commitment ensures that Retail Sales Consultants can perform their duties in a safe environment, especially in times like the COVID-19 pandemic.

When applying for a Retail Sales Consultant position, demonstrate your ability to connect with customers on a personal level. Explain how you prefer a consultative sales approach, focusing on understanding customer needs before suggesting products. Share an example of a time you successfully helped a customer by tailoring your recommendations to meet their specific requirements.

This question allows you to highlight your sales achievements. Share specific metrics that illustrate how you surpassed your targets, detailing the strategies you employed to drive sales. This could involve relationship-building, customer follow-ups, or utilizing promotions effectively, showcasing your determination and efficiency.

Handling difficult customers is part of retail sales. Express your strategies for maintaining composure and empathy, listening actively to their concerns, and seeking a resolution that reinforces customer satisfaction. It’s essential to demonstrate patience and professionalism while converting a negative experience into a positive one.

To answer this question, reflect on AT&T's commitment to community and customer service. Highlight how your values align with the company culture, focusing on teamwork, inclusivity, and sharing a passion for technology. Discuss your adaptability and willingness to embrace change within a fast-paced environment.

Describe your organizational methods for managing time effectively during peak hours. Discuss how you maintain focus on customer interactions, balance sales activities, and ensure all customer needs are met in a timely manner. Mention any tools or strategies you use to stay productive under pressure.

Share how you actively seek knowledge about the latest technologies and products offered by AT&T. Discuss which resources you rely on, such as company training, product literature, forums, and tech blogs. Show your enthusiasm for continuous learning, as this is crucial for providing quality customer service.

Offer a specific example of a successful team project or task, illustrating your collaboration skills. Discuss your approach to communication, problem-solving, and how you contributed to the team’s overall success and morale. Highlight the importance of teamwork in achieving common goals in a retail setting.

In your response, identify what drives you to excel in sales. Discuss aspects like meeting challenges, connecting with customers, and achieving targets. Convey your passion for the sales process and how personal connections with customers enhance your motivation to succeed in a retail environment.

Express your commitment to self-improvement and learning from setbacks. Discuss how you analyze your performance to understand what changes can be implemented, whether through further training, adjusting strategies, or soliciting feedback from peers and supervisors. Such a mindset shows resilience and a drive for continuous growth.

This is your chance to convey your genuine interest in AT&T. Mention specific aspects that attract you, such as company values, career growth opportunities, and the chance to work with cutting-edge technology. Personalize your response to reflect your enthusiasm for the retail sales and telecommunications industries as well.