Assistant Manager, Store/Kiosk - (JOHNSTOWN GALLERIA MALL) - job 2 of 2

As an Assistant Manager at AT&T in Johnstown Galleria Mall, your key responsibilities will include overseeing the daily operations of the retail store, assisting with merchandising, managing and developing a team of sales consultants, and ensuring that customers receive an exceptional experience with AT&T's products and services. You will also help meet and surpass sales objectives while being an integral part of the team’s success.

To thrive as an Assistant Manager at AT&T in Johnstown, you should have three or more years of experience in sales or customer service, preferably in telecommunications or a related field. Prior management experience, strong communication and leadership skills, and a good understanding of wireless terminology and industry trends are also crucial for success in this role.

The Assistant Manager salary at AT&T in Johnstown ranges from $42,800 to $64,200, with potential earnings exceeding $18,000 in commissions annually if sales targets are achieved. Your starting salary within this range may vary based on geographic location, experience, and education.

As an Assistant Manager at AT&T in Johnstown, you'll enjoy a comprehensive benefits package that includes medical, dental, and vision coverage, a 401(k) plan, tuition reimbursement, and generous paid time off. Additional perks like employee discounts and wellness programs will also be available to enhance your overall work experience.

AT&T provides best-in-class paid training for Assistant Managers, designed to equip you with the tools and knowledge necessary for success in leadership. You'll gain valuable experience in coaching your team, strategic planning, and problem-solving, ultimately enhancing your career development within the company.

To handle underperforming team members, I believe in assessing the underlying reasons for their performance. I would conduct one-on-one meetings to discuss their challenges, offer constructive feedback, and provide the necessary support and training. Recognizing their achievements, however small, and setting achievable goals can motivate them to improve.

Certainly! In my previous role, I implemented strategic product placement and organized a special promotional event that attracted many customers. By actively engaging with them and offering tailored solutions, we exceeded our sales goals by 25% that quarter. It's all about creativity and team collaboration!

I would focus on continuous feedback and setting clear performance benchmarks. Weekly team huddles would help align our goals, while one-on-ones would allow for personalized coaching. Celebrating wins as a team fosters motivation and encourages everyone to perform at their best.

In a fast-paced retail environment, prioritization is key. I would start each day by reviewing high-priority tasks such as inventory management, customer assistance, and team development to ensure that we're meeting our goals. Utilizing task lists and setting deadlines helps keep the team organized and focused.

Customer feedback is invaluable to me. It not only helps in understanding the customer experience but also provides insights into areas needing improvement. I would regularly review feedback with my team to adapt our strategies accordingly and ensure that we’re enhancing the customer journey.

Staying informed about industry trends is essential. I regularly read industry publications, attend webinars, and follow key thought leaders on social media. Engaging with peers in the industry also helps keep my knowledge fresh and relevant.

At one retail location, we faced a challenging sales quarter. I organized a team brainstorming session to gather ideas and strategies. This collaborative effort resulted in unique promotional campaigns and a renewed enthusiasm among team members, ultimately leading to a significant increase in sales and team morale.

Ensuring compliance starts with thorough training. I emphasize the importance of policies through regular training sessions and spot checks. By fostering an open environment where team members can ask questions, I ensure everyone understands and adheres to the necessary guidelines.

Conflict resolution requires a calm and proactive approach. I would first listen to both parties to understand their perspectives, followed by facilitating a conversation where they can express their concerns openly. Encouraging collaboration and finding a common ground can often lead to a swift resolution.

My primary motivation comes from seeing my team succeed and grow. Building a supportive team culture, achieving our sales goals, and receiving positive customer feedback give me immense satisfaction and drive to excel in my role as an Assistant Manager.