Retail Sales Consultant SHOPS AT LAURA HILL - job 2 of 2

As a Retail Sales Consultant at AT&T, your primary responsibilities will revolve around providing an exceptional customer experience. You’ll engage with customers using a consultative sales approach, guiding them through AT&T’s products and services. Responsibilities include meeting sales targets, participating in community events, taking online orders, and making outbound calls to both existing and potential customers. You're essential in helping customers make informed decisions and ensuring their needs are met.

While prior retail or customer-facing sales experience is a plus for the Retail Sales Consultant role at AT&T, it’s not a strict requirement. What matters most is your drive and passion for helping customers. AT&T provides training and tools to prepare you for success regardless of your previous experience, making this a great opportunity for those new to the sales field.

Retail Sales Consultants at AT&T can earn a competitive hourly wage ranging from $16.91 to $21.04, with additional commission opportunities. If all sales goals are met, you could earn an impressive $13,700 in commissions annually. Top performers have the potential to earn up to $62,460 a year, showcasing the lucrative nature of this sales position.

AT&T provides an extensive benefits package for Retail Sales Consultants, including medical, dental, and vision coverage, a 401(k) plan, and tuition reimbursement programs. Additional perks include paid time off, sick leave, parental leave, adoption reimbursement, and employee assistance programs, which together foster a supportive and rewarding work environment.

The work schedule for a Retail Sales Consultant at AT&T is flexible, with hours typically between 9 AM and 9 PM, including weekends. This allows you to be available when your customers need assistance the most. Schedules are provided monthly and are based on seniority, giving you the advantage of planning ahead with a clear view of your upcoming shifts.

When discussing your retail sales experience, focus on specific instances where you successfully engaged customers, met sales goals, or overcame challenges. Highlight your customer service skills and any product knowledge relevant to AT&T's offerings to showcase your suitability for the Retail Sales Consultant role.

To address difficult customers, share a strategy that involves listening actively, empathizing with their concerns, and working toward a solution. Give examples of past experiences where your patience and problem-solving skills transformed a negative situation into a positive outcome.

Discuss your motivations around customer satisfaction, the thrill of achieving sales targets, and your desire for professional growth. Connecting your motivations back to the values at AT&T, such as community and customer relationships, will demonstrate your fit for the Retail Sales Consultant position.

Explain your methods for staying informed about industry trends and AT&T's offerings. This could include following tech news, engaging in company-provided training, or participating in relevant online courses to emphasize your commitment to knowledge and self-improvement.

Teamwork in retail is crucial, so describe how you collaborate with colleagues to enhance customer experiences or meet sales targets. Emphasize experiences where teamwork has led to overcoming challenges or achieving collective goals.

Choose a specific example where you surpassed a sales goal, detailing the strategies you used and the outcomes. This showcases your determination and ability to drive performance, aligning well with the Retail Sales Consultant role at AT&T.

Share how you would embody AT&T’s core values, such as integrity, customer service, and community involvement, in daily interactions with customers. Examples of past behaviors that align with these values will substantiate your answers.

Discuss various techniques you employ, such as actively listening, showing genuine interest in customer needs, and communicating effectively. Providing examples of successful rapport-building can enhance your response as a suitable candidate for the Retail Sales Consultant position.

Explain your process for prioritizing tasks, such as assessing customer needs, addressing urgent inquiries first, and managing sales goals. Being able to multitask effectively and maintain a positive customer experience demonstrates strong organizational skills essential for the role.

Tailor your answer to reflect AT&T’s commitment to innovation, customer service, and community involvement. Perhaps discuss how the company’s values align with your personal values, and the excitement you feel about working in a leading telecommunications company to help connect communities.