Retail Sales Consultant - WARWICK, RI (WARWICK MALL) - job 1 of 2

As a Retail Sales Consultant at AT&T in Warwick, RI, your primary responsibilities include engaging with customers on the sales floor using a consultative sales approach, guiding them through suitable options, and meeting sales targets. You'll also be involved in community events, handling online orders, and making outbound calls to both current and potential customers.

To become a Retail Sales Consultant at AT&T in Warwick, previous retail or customer-facing sales experience is a plus, but not required. AT&T is eager to train enthusiastic individuals, providing tools and coaching needed to excel in this fast-paced environment. A passion for technology and helping customers is essential.

Retail Sales Consultants at AT&T in Warwick, RI, earn between $15.65 and $17.54 per hour, with additional opportunities to earn up to $13,700 in commission annually. Top performers have the potential to make around $62,460 per year, thanks to uncapped commission opportunities and meeting sales goals.

AT&T offers a wealth of benefits to Retail Sales Consultants in Warwick, RI, including medical, dental, and vision coverage, a 401(k) plan, tuition reimbursement, paid time off and holidays, sick leave, paid parental leave, and employee discounts on eligible AT&T services and products.

AT&T is committed to supporting employees' growth and development through comprehensive training programs, personalized coaching, and opportunities for advancement. Retail Sales Consultants will receive ongoing training to enhance their sales skills and stay updated with evolving technology.

In responding to this question, highlight your passion for helping customers and achieving sales goals. Emphasize how a positive customer experience drives you and how reaching sales targets can lead to personal satisfaction.

Use the STAR method to frame your answer; explain the Situation, the Task you were faced with, the Actions you took to resolve the issue, and the Results that followed. Focus on patience, empathy, and positive outcomes.

Express your enthusiasm for technology and your adaptability. Mention specific methods you use to learn, such as hands-on practice, online courses, or asking colleagues for guidance, demonstrating your commitment to staying current.

Discuss the importance of setting personal goals, using customer engagement techniques, and leveraging product knowledge. Share examples of how these strategies have allowed you to exceed expectations in past roles.

Talk about resilience and maintaining a positive attitude. Explain that you view rejection as an opportunity to learn and improve your sales techniques rather than as a setback.

Highlight the significance of establishing trust, providing excellent service, and maintaining follow-up communication. Provide an example of how you've cultivated customer relationships in the past.

Explain your ability to remain organized and calm under pressure. Talk about how you would assess immediate customer needs while also working towards long-term sales goals.

Share a concrete example using the STAR method, illustrating your role in the sale process, how you engaged with the customer, and the outcome that led to customer satisfaction.

Discuss your admiration for AT&T's commitment to technology and community. Convey how you align with their values of connectivity and customer service, and how you see this role fitting into your career goals.

Mention factors such as personalized service, knowledgeable staff, and a welcoming shopping environment. Expound on how these elements contribute to an overall positive shopping experience that encourages customer loyalty.