Business Support Agent B2B (d/m/w)

As a Business Support Agent B2B at AUTO1.com, your primary responsibilities include managing incoming inquiries from business clients, providing thorough and effective support for issues related to logistics, documentation, and customer complaints. This role requires good communication skills to liaise with both clients and internal departments, ensuring a seamless flow of information and resolution of concerns.

To qualify as a Business Support Agent B2B at AUTO1.com, prior experience in customer service is preferred. Familiarity with ticketing systems is a plus, but a positive attitude and a structured approach to work can help you succeed. Having solid communicative abilities in German, along with proficiency in Google Tools, will further enhance your capabilities in this role.

Yes, the Business Support Agent B2B position at AUTO1.com offers a hybrid working model for those located in Berlin and Brandenburg. For candidates in other areas, there's the possibility to work fully remote, allowing for a flexible work-life balance while contributing to the team.

At AUTO1.com, as a new Business Support Agent B2B, you'll receive comprehensive training and ongoing support to help you excel in your role. Our open culture fosters teamwork and collaboration, ensuring you have all the resources you need to thrive in your position and feel confident in assisting our clients.

Working at AUTO1.com as a Business Support Agent B2B is special because you get to play a vital role in transforming the automotive industry through exceptional customer service. Join a diverse team, benefit from numerous employee perks like vehicle discounts and a generous retirement plan, and contribute to one of Europe's leading platforms in the automotive market.

When answering this question, emphasize any relevant customer service experience you have. Discuss specific instances where you effectively resolved customer issues, demonstrating your ability to listen actively and respond accordingly.

When addressing this question, highlight your organizational skills and ability to prioritize tasks. You might share examples of using tools or methods that help you track inquiries and ensure all clients receive timely responses.

To prepare for this question, research AUTO1.com thoroughly. Discuss the company's role in revolutionizing automobile trading in Europe, emphasizing your understanding of its services and customer-centric approach.

In your response, outline your approach to de-escalating conflicts and finding solutions. Mention the importance of empathy, listening, and working collaboratively to resolve the issue while ensuring the customer feels heard.

When answering, tailor your response to demonstrate your enthusiasm for both the role and the automotive industry. Highlight how the position aligns with your skills and career goals.

Discuss your familiarity with commonly used customer support tools, especially ticketing systems or communication software. Mention your proficiency with Google Tools as noted in the job description.

Share a specific example that illustrates your problem-solving skills and initiative. Focus on how your actions led to better efficiency or enhanced customer satisfaction.

Discuss any strategies you employ to maintain organization, such as using task management software, spreadsheets, or prioritizing tasks based on customer urgency.

In your response, focus on your communication style, active listening, and the importance of personal connections. Share examples of how you’ve successfully established trust with clients in the past.

Research industry standards and the company’s range for similar roles beforehand. When discussing salary expectations, be honest but flexible, indicating you are open to negotiation based on the overall compensation package.