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Repair Specialist

Does this position interest you? You should apply even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

The Repair Specialist, which we hire year-round and seasonally, performs vehicle glass repairs whenever a glass replacement is not required. Our paid, formal training program teaches everything needed to complete these specialized repairs, regardless of any prior mechanical experience.

What You’ll Get

  • Competitive weekly base pay starting at $20/hour.

  • A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.

  • Up to $5,250 annually in tuition reimbursement.

  • Paid training and all the tools and resources you'll need to be successful.

  • View all our health, wealth and life offerings at www.safelitebenefits.com.


What You’ll Do

  • Learn to repair vehicle glass (in the classroom and hands on) with a focus on the Safelite Way of Fitting under the guidance of experienced technicians and Safelite leaders.

  • Repair chips, cracks and other auto glass related issues on customer vehicles.

  • Manage work orders, customer documentation and customer communication through the Safelite handheld Mobile Resource Management (MRM) technology.

  • Clean customer vehicle during wait/idle time during the repair process as well as perform additional housekeeping tasks in company vehicle and shop.

  • Safely and professionally operate a company fleet vehicle to and from customer locations.

  • All other duties as assigned.


What You’ll Need

  • Education: High School Diploma/GED/Equivalent required.

  • Valid state-issued driver’s license required.

  • On-the-job training/completion of Safelite SafeTech™ certification.

  • The ability to operate a Safelite van, following all safety, cleanliness policies, traffic laws, and maintain a safe driving record.

  • Flexibility with hours and days trained/worked, as workloads fluctuate.

  • Comfort working outside in a variety of weather conditions.

  • Present a professional appearance and wear personal protective equipment.

  • Physical requirements: lifting and carrying up to 25 lbs. for short periods, assist an associate with lifting windshields weighing 26 lbs. to 50 lbs., safely operate various equipment including hand and power tools, working at elevated heights, remaining on your feet for extended periods.


#LI-DD1

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Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.

Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.

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Average salary estimate

$46800 / YEARLY (est.)
min
max
$41600K
$52000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Repair Specialist, Belron

Are you ready to dive into a rewarding career as a Repair Specialist at Safelite in Midland, MI? We take pride in our reputation as a leading auto glass company, but we are so much more than just glass. Here, you'll not only master the art of vehicle glass repairs, but you'll also enjoy a fulfilling working life in a supportive environment. We're looking for passionate individuals to join our team year-round or seasonally, and don’t worry if you don’t have prior mechanical experience – our comprehensive paid training program will equip you with everything you need! Starting at $20/hour with a fantastic benefits package valued at over $10,000, including a 401(k) with matching contributions and tuition reimbursement of up to $5,250 per year, Safelite is the place to build your career. As a Repair Specialist, you will learn hands-on from seasoned technicians and perform repairs on chips, cracks, and more while managing customer interactions with our cutting-edge technology. We prioritize work-life balance, offering paid time off, holiday pay, and even paid volunteer days, because we believe that supporting your life outside of work matters. Join us, operate our fleet vehicles safely, and help deliver exceptional service to our customers all while being part of a diverse and welcoming team. Let’s craft the best experiences together at Safelite!

Frequently Asked Questions (FAQs) for Repair Specialist Role at Belron
What are the primary responsibilities of a Repair Specialist at Safelite?

As a Repair Specialist at Safelite, your primary responsibilities will include learning to repair vehicle glass, managing work orders, repairing chips and cracks, and ensuring customer satisfaction through excellent communication and documentation. You'll also handle cleaning customer vehicles during the repair process and perform additional housekeeping tasks.

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What qualifications are required to become a Repair Specialist at Safelite?

To qualify as a Repair Specialist at Safelite, you need a high school diploma or equivalent, a valid state-issued driver's license, and the physical ability to lift up to 50 lbs. Additionally, you'll complete our on-the-job training for the Safelite SafeTech™ certification.

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What does the training program for Repair Specialists at Safelite involve?

The training program for Repair Specialists at Safelite is designed to provide comprehensive, hands-on learning in both classroom settings and in the field. You'll learn the Safelite Way of Fitting, under the guidance of experienced technicians, ensuring you have the skills needed for successful vehicle glass repairs.

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What benefits does Safelite offer to Repair Specialists?

Safelite offers an impressive benefits package for Repair Specialists, including competitive pay starting at $20/hour, a 401(k) with company matching, customized medical plans, up to $5,250 in tuition reimbursement annually, and generous paid time off. These benefits add up to over $10,000 in value!

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What kind of work environment can a Repair Specialist expect at Safelite?

A Repair Specialist at Safelite can expect a dynamic work environment that places importance on teamwork, support, and personal development. With a focus on professionalism and safety, you’ll work both indoors and outdoors while using advanced technology to communicate with customers and manage repairs.

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Common Interview Questions for Repair Specialist
Can you describe a time you successfully handled a customer complaint as a Repair Specialist?

When answering this question, focus on your communication skills and customer service. Detail the situation, how you remained calm and professional, the steps you took to resolve the issue, and the positive outcome that resulted from your actions.

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How do you prioritize your repair tasks during a busy day?

In your response, emphasize your organizational skills. Describe how you assess the urgency of each repair task, communicate with customers regarding wait times, and efficiently manage your workload using Safelite's technology to ensure timely service.

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What safety measures do you take when working outside in varying weather conditions?

Discuss your awareness of safety protocols relevant to the role. Highlight your ability to adapt to changing environments, wear personal protective equipment, and maintain safety practices while performing repairs.

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How do you handle working as part of a team in high-pressure situations?

Convey your teamwork skills by describing experiences where collaboration was key during busy times. Share examples of how you communicated effectively with team members to ensure customer satisfaction and smooth operations.

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What motivates you to become a Repair Specialist at Safelite?

Your answer should reflect your interest in automotive repair, desire to help customers, and appreciation for the company culture at Safelite. Discuss how the values of the company align with your personal and career goals.

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Describe a time when you had to learn something new quickly. How did you manage?

Focus on your adaptability and eagerness to learn. Share a specific example that highlights your ability to grasp new concepts rapidly and how you utilized available resources effectively.

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What steps do you take to ensure customer documentation is accurate and thorough?

Address your attention to detail and commitment to customer service. Explain the processes you use to manage documentation, prioritize accuracy, and maintain effective communication with customers regarding their repairs.

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How would you deal with a situation where a repair takes longer than expected?

Discuss your commitment to transparency and customer service. Explain how you would communicate proactively with the customer about the delay, offer solutions or alternatives, and ensure they feel valued throughout the process.

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What experience do you have with operating fleet vehicles safely?

Highlight any relevant driving experience while emphasizing your understanding of safety protocols and cleanliness policies related to operating a company vehicle. Detail any previous roles where safe driving was crucial.

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Why do you think work-life balance is important in this role?

Shape your response to reflect your understanding of the demands of the Repair Specialist position. Speak about how maintaining work-life balance promotes overall job satisfaction, which ultimately leads to better service for customers.

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MATCH
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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
HQ LOCATION
No info
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
March 29, 2025

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