Patient Coordinator (Medical Receptionist - Full Time) - New London

As a Patient Coordinator at Schweiger Dermatology Group, your primary responsibilities will include efficiently handling incoming phone calls, managing patient schedules, and providing general support to both patients and our healthcare team. You will create a welcoming environment, ensuring a smooth patient flow while promoting excellent customer service. Understanding provider-patient interactions and maintaining inventory are also essential tasks.

While healthcare experience and medical receptionist experience are preferred, Schweiger Dermatology Group is open to hiring candidates who are eager to learn and grow in a healthcare setting. Key qualifications include strong communication skills, organizational abilities, and familiarity with EMR software. A willingness to work flexible hours is also crucial.

Previous experience in a medical or dermatology environment is preferred but not mandatory. Schweiger Dermatology Group values enthusiasm and teamwork, so if you're interested in healthcare and have strong interpersonal skills, we encourage you to apply. You'll receive training and support to help you succeed in your role.

For the Patient Coordinator position at Schweiger Dermatology Group, you’ll typically work full-time, which is 30+ hours per week. Availability is needed during weekdays from 10 am to 7:30 pm, with rotating Saturday shifts between 8 am and 1 pm. Flexibility to adapt to a team-oriented environment is important.

Working at Schweiger Dermatology Group offers comprehensive benefits for full-time employees including medical, dental, and vision coverage starting on your first day, a 401K plan, and additional personal holidays like your birthday! You also get employee discounts on skin care products and services, contributing to a positive workplace culture.

When dealing with difficult patient interactions, I always aim to remain calm and empathetic. I listen actively to their concerns and reassure them that I am here to help. Finding a solution quickly while maintaining a professional demeanor is key. Additionally, I keep my tone friendly and informative to ease their anxieties.

During busy shifts, I prioritize tasks by assessing urgency and importance. I typically create a mental or physical checklist to ensure that patient needs are met first, such as handling urgent phone calls or scheduling requests. I also communicate openly with my colleagues to collaboratively manage workloads effectively.

I have hands-on experience with EMR software where I utilized it for scheduling appointments, updating patient information, and processing billing details. I find it essential to be detail-oriented while navigating the software to minimize errors, ensuring that patient records are accurate and up-to-date.

I want to work as a Patient Coordinator at Schweiger Dermatology Group because I admire the organization's commitment to providing the Ultimate Patient Experience. It aligns perfectly with my passion for healthcare and my desire to contribute positively to patients' lives while working in a supportive team environment.

Excellent patient care in a dermatology setting involves clear communication, understanding patients’ concerns, and fostering a warm and welcoming atmosphere. It’s vital to educate patients about procedures and treatments and ensure they feel heard and valued throughout their healthcare journey.

To create a welcoming atmosphere for patients, I would greet everyone with a warm smile and positive energy. I’d maintain a clean and organized workspace and ensure our office is inviting. I would also engage in friendly conversation while acknowledging that their time is valued.

I maintain organization in a fast-paced environment by utilizing tools like digital task management systems and prioritizing daily tasks. Keeping a tidy workspace also helps me stay focused. I regularly review my progress and adjust my plans as needed to stay on track.

Yes! In my previous role, I collaborated with colleagues to streamline appointment booking processes. We shared feedback regularly and adapted our strategies to improve efficiency. This teamwork not only enhanced the patient experience but also made the work environment more enjoyable.

The most critical skill for a Patient Coordinator is exceptional communication. Being able to listen, empathize, and articulate information clearly ensures that patients feel valued and understood. Effective communication fosters trust and helps streamline operations in the office.

I manage to stay calm under pressure by taking deep breaths and focusing on one task at a time. Keeping a positive mindset helps me navigate stressful situations effectively. When challenges arise, I remind myself of the bigger picture and the important role we play in patient care.