(Fluent English) Team Lead, tourism (Remote)

As a Team Lead at SupportYourApp, your primary responsibilities will include setting clear objectives, communicating expectations to your team, and resolving any issues that arise. You’ll also monitor team performance, provide coaching, and ensure compliance with company policies, helping each member achieve their individual targets and KPIs.

To succeed as a Team Lead at SupportYourApp, candidates should possess excellent English skills at a C1 level, along with 1-3 years of experience in a training or lead role. Strong analytical and research abilities, as well as a proactive attitude, are also essential for this position.

Absolutely! The Team Lead position at SupportYourApp is fully remote, giving you the flexibility to work from home while still being part of a vibrant, international team. Our inclusive work environment ensures you’ll feel connected and supported, no matter where you are.

At SupportYourApp, we embrace a People First management approach. As a Team Lead, you’ll not only lead your team but also foster a culture of support and growth. Our atmosphere is inclusive and multilingual, allowing you to work collaboratively with team members from around the globe.

SupportYourApp offers an array of benefits for the Team Lead position, including flexible scheduling, competitive compensation in USD, bonuses for referring friends, and opportunities for professional development. We prioritize work-life balance and provide responsive management to support your career growth.

When dealing with underperformance, I believe it’s essential to identify the root causes. I start by having open and honest conversations with the team member, offering constructive feedback and support. By creating an action plan together, we can set achievable goals and provide the necessary training or resources to help them improve.

My leadership style is collaborative and supportive. I prioritize communication and transparency, ensuring my team feels comfortable sharing their thoughts and concerns. I strive to foster an environment where everyone feels valued and empowered to contribute their ideas.

To ensure my team meets their KPIs, I regularly track progress through metrics and feedback sessions. I set clear, achievable goals and keep open lines of communication, allowing team members to share any challenges they face so we can address them promptly.

I find recognition is a powerful motivator. I celebrate both small and large achievements publicly, and I encourage my team to support each other. I also provide opportunities for professional growth, ensuring team members feel invested in their roles and the organization's success.

When conflicts arise, I believe in facilitating open discussions and mediating when necessary. I encourage team members to express their perspectives and find common ground. Often, simply addressing the issue head-on helps restore harmony and strengthens team dynamics.

In my previous roles, I closely monitored ticket queues and prioritized critical issues for immediate attention. I emphasized the importance of timely resolution and ensured the team understood how to escalate matters effectively when necessary.

Supporting a remote team effectively requires intentional communication and regular check-ins. I make use of collaboration tools to ensure everyone feels connected, and I encourage team bonding activities to foster camaraderie despite physical distance.

I'm excited about the opportunity to work for SupportYourApp because of its commitment to a People First approach and the chance to be part of an internationally diverse team. I admire the company’s dedication to growth and the supportive environment it provides for its employees.

Certainly! In my last role, I led a project where we implemented a new CRM system. I coordinated training sessions for the team, set clear goals, and tracked our progress rigorously. As a result, we improved our response times and customer satisfaction scores significantly.

In my previous positions, I have utilized several tools including Zendesk for ticket management and performance tracking, alongside project management tools like Asana or Trello to keep the team organized and focused on our objectives.