Solutions Delivery Manager

The Solutions Delivery Manager at Benchling is responsible for aligning our product capabilities with our customers' scientific use cases. Key responsibilities include developing solution assets, training the Customer Experience team, operationalizing product introductions, and collaborating cross-functionally to enhance our offerings.

To qualify for the Solutions Delivery Manager role at Benchling, candidates should have at least 4 years of experience in a relevant scientific domain, such as antibody engineering or analytical development. Additionally, 2 years of experience with Benchling solutions and a Bachelor's degree in a life sciences field are required. A Ph.D. or direct lab experience is a plus.

Focusing on customer engagement, the Solutions Delivery Manager ensures high-quality solution delivery by synthesizing insights and overseeing service engagements. They are instrumental in building a customer-centric culture and leveraging the knowledge gained from thousands of customer interactions.

At Benchling, we promote a flexible hybrid work culture that emphasizes collaboration. Our Solutions Delivery Manager engages in a supportive environment, works closely with diverse teams, and enjoys the freedom to innovate while contributing to impactful customer solutions.

Benchling is committed to fostering professional growth for a Solutions Delivery Manager. Employees have access to learning and development stipends, mentorship opportunities, and a supportive environment that encourages continuous learning in the fast-paced tech-biotech industry.

When answering this question, emphasize your ability to assess the urgency and impact of tasks. Discuss your organizational skills and methodologies such as using project management tools or prioritization frameworks to ensure timely and effective solutions.

In your response, highlight specific engagement strategies you've implemented that led to improved customer satisfaction. Discuss methods you used to gather customer feedback and how you translated those insights into actionable improvements.

Use the STAR method (Situation, Task, Action, Result) to structure your answer. Outline the context, your objective, and the innovative steps you took to overcome the challenge, ensuring to communicate the eventual positive outcome.

Demonstrate your knowledge about Benchling by discussing key products and their applications in biotechnology. Highlight how these tools facilitate research and development, showcasing your understanding of their importance in the field.

In your answer, provide examples of successful cross-functional projects you’ve led or been part of. Emphasize your strong communication skills and your ability to build relationships, as well as how you ensure alignment with various stakeholders.

Share your approach to professional development, such as attending conferences, joining scientific communities, engaging in webinars, and reading relevant publications to stay abreast of the latest trends and breakthroughs.

Discuss how you systematically collect, analyze, and implement feedback into the development process. Speak about how customer insights can serve as a roadmap for enhancing product features and delivering greater value.

Outline your experience in developing training materials and methods, such as workshops, documentation, and e-learning tools. Highlight how you tailor training approaches to differing levels of audience expertise.

Explain your methodical yet flexible approach to problem-solving. Discuss how you break down complex problems, involve team collaboration, and rely on your expertise and resourcefulness to navigate uncertain situations.

Your response should reflect your passion for the intersection of technology and biotechnology. Share your motivation for being part of a leading biotech company like Benchling and how your skills align with the company’s mission.