Job details

Front Desk Agent - Part Time - Hampton Inn & Suites Dulles - starting at $17/hour

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B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals!

This position is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service. This position is responsible for processing check-ins/outs, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following B. F. Saul Company Hospitality Group high standards of quality to ensure guest satisfaction.

This is a part time position requiring AM/PM flexibility for scheduling including some weekends and holidays.

Responsibilities:

Guest Service: Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Process check-ins and check-outs, verify billing, create reservations, and process special requests. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.
Financial Results and Cost Control: Follows proper selling techniques and ensures strategies are utilized to maximize room revenues. Monitors room availability, follows restrictions, and all booking policies and procedures. Drives sales and maximizes revenue by up-selling rooms and amenities. B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions. Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
Self/Workload Management: Produces required volume of work by planning, organizing and prioritizing work duties. Adheres to B. F. Saul Company Hospitality Group general work rules and department procedures. Attends all required department and hotel meetings.
Safety/Risk Management: Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents. Knowledgeable of hotel emergency procedures.

Required Skills and Experience:

High school diploma or GED required.
1+ years prior guest service experience required preferably in a hospitality setting. Excellent verbal communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.
Ability to lift, push and pull up to 75 pounds on an occasional basis. EEO AA M/F/Vet/Disabled

$17 - $17 an hour

B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.

Equal Opportunity Employer/Veterans/Disabled

Average salary estimate

$35000 / YEARLY (est.)

min

max

$35000K

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What You Should Know About Front Desk Agent - Part Time - Hampton Inn & Suites Dulles - starting at $17/hour, B.F. Saul Company Hospitality Group

Are you looking to jumpstart your career in hospitality? Join the incredible team at Hampton Inn & Suites Dulles as a Part Time Front Desk Agent with a starting pay of $17 per hour! In a company like B. F. Saul Company Hospitality Group, renowned for operating a stunning portfolio of over 20 top-class hotels in the Washington, D.C. area, you’ll find plenty of opportunities for growth and learning. Your role as a Front Desk Agent will be pivotal to the guest experience, as you'll be the friendly face that greets visitors and ensures they feel welcome. You’ll handle check-ins and check-outs, make reservations, and assist guests with a variety of requests while demonstrating exceptional service. No two days will be the same as you anticipate guest needs and collaborate with your awesome teammates to provide outstanding hospitality, even during busy weekends and holidays. In addition to delivering an unforgettable stay for guests, you will also help drive the hotel's financial success by maximizing room revenues and performing various administrative tasks with accuracy. With your strong communication skills, attention to detail, and a customer-focused mindset, you’ll shine in your role and contribute to our overall mission of guest satisfaction. So if you’re ready to take the next step in your career and join a team that values enthusiastic professionals, apply today for this exciting part-time opportunity at Hampton Inn & Suites Dulles!

Frequently Asked Questions (FAQs) for Front Desk Agent - Part Time - Hampton Inn & Suites Dulles - starting at $17/hour Role at B.F. Saul Company Hospitality Group

What are the main responsibilities of a Front Desk Agent at Hampton Inn & Suites Dulles?

As a Front Desk Agent at Hampton Inn & Suites Dulles, your key responsibilities include processing check-ins and check-outs, handling reservations, and responding to guest requests in a friendly manner. You will need to provide information about hotel services and local attractions while ensuring high standards of guest satisfaction. Additionally, you'll assist in maximizing room revenues by using up-selling techniques and following financial protocols.