Sr. UX Researcher (2-month contract)

As a Sr. UX Researcher at Bloomworks, you will plan and conduct trauma-sensitive field research, attend community meetings, and perform in-person interviews with survivors. Your main responsibilities will also include collaborating with a cross-functional team, producing research documentation, facilitating workshops, and synthesizing findings to provide actionable insights supporting process, tech, and policy interventions.

To qualify for the Sr. UX Researcher position at Bloomworks, you should have at least 5 years of experience in user research, particularly in complex systems or public service delivery. Familiarity with trauma-informed research practices, strong analytical and writing skills, and experience engaging diverse communities are essential. Additionally, an adaptive mindset and a proactive approach will be invaluable in this role.

Yes, candidates for the Sr. UX Researcher role at Bloomworks must live in or near Los Angeles. This position requires regular travel to various locations, including Altadena, to conduct important field research and engage with community members.

In the context of the Sr. UX Researcher role at Bloomworks, trauma-informed research practices are crucial as they ensure that the research conducted is respectful and sensitive to the experiences of individuals affected by trauma, such as the recent Los Angeles fires. By applying these practices, you will create a safer environment for participants and gather more honest and useful insights.

As a Sr. UX Researcher at Bloomworks, you will collaborate with a diverse and cross-functional team of researchers and stakeholders. This collaborative environment values transparency, empathy, and shared goals, making it an enriching experience conducive to collective growth and impact.

When answering this question, describe specific strategies you've employed to create a safe, respectful research environment for participants, such as building rapport, actively listening, and being sensitive to participants' moods and responses.

Provide a clear example detailing the system you worked within, the challenges faced, and how you successfully gathered insights while managing various stakeholders and their needs.

Discuss your approach to synthesizing insights and presenting findings. Highlight the importance of tailoring your communication based on the audience and emphasizing actionable recommendations.

Mention specific tools you're proficient with, such as journey mapping software, presentation tools, or user research documentation platforms, showcasing how you effectively use these tools to convey your findings.

Explain your strategies for identifying and recruiting participants, especially in vulnerable communities, focusing on ethical considerations and building trust.

Discuss how you've incorporated agile practices into your research processes, highlighting flexibility, iteration, and collaboration with cross-functional teams.

Share a real-world example illustrating your adaptability, explaining the circumstances that warranted a change and how you adjusted your methods to meet project goals.

Articulate the significance of empathy in your work, particularly in understanding user needs and experiences, and how it informs your research outcomes.

Provide a specific example of a challenging interaction, detailing how you addressed concerns and the strategies you used to maintain transparency and collaboration.

Discuss your methods for continuing education in the field of UX research, such as reading industry publications, attending conferences, and engaging with professional communities.