Loan Operations Client Processing II

A Loan Operations Client Processing II at BNY is responsible for performing routine and complex client service functions, providing analytics and reporting, advising teams on service delivery, and processing account-related transactions while resolving client inquiries. In addition, participating in product development and guiding support team members are crucial aspects of the role.

To qualify for the Loan Operations Client Processing II position at BNY, candidates need a Bachelor's degree or an equivalent educational background. Additionally, 3-5 years of work experience, preferably in brokerage processing, is preferred. Relevant local licenses or certifications may also be required depending on the business needs.

Successful Loan Operations Client Processing II candidates at BNY should possess strong analytical skills, excellent communication capabilities, and a solid understanding of transaction processing systems. The ability to guide and train team members while showcasing problem-solving skills is also vital for achieving team objectives.

Yes, experience in brokerage processing is preferred for the Loan Operations Client Processing II role at BNY. This knowledge will enable candidates to navigate the complexities of financial services effectively and contribute to enhancing transaction processing.

The Loan Operations Client Processing II role at BNY requires working from 9:30 a.m. to 6:00 p.m., with potential additional hours after 6:00 p.m. as business needs arise. Flexibility in scheduling is integral to meeting our clients' needs.

When discussing your experience with transaction processing systems, highlight specific instances where you improved automation or provided analytics. Share how you ensured accuracy in high-value transactions and optimized workflows, showcasing your problem-solving skills.

In a fast-paced environment, I prioritize client service inquiries by assessing urgency and impact. I focus first on issues that require immediate attention, utilizing organizational skills to manage my time effectively while ensuring that all clients feel valued and heard.

I would utilize collaboration and open communication as key strategies to support my team. By encouraging input from all team members and providing guidance and training as needed, I can help foster an environment where everyone works towards common goals efficiently.

In such situations, I first listen carefully to the client's concerns, ensuring I understand the issue completely. Then, I would investigate the problem, keeping the client informed throughout the process, and explore potential solutions to resolve the situation promptly.

Certainly! In my previous role, I identified inefficiencies in our transaction processing workflow. I proposed an automation system that streamlined the validation process, reducing processing times by 20%. This not only improved productivity but significantly enhanced client satisfaction.

BNY's commitment to diversity and inclusion is evident in its numerous awards and scores, such as the 100% score from the Human Rights Campaign Foundation's Corporate Equality Index. As a candidate, I value and support this commitment, as I believe diverse perspectives foster innovation and creativity.

I actively engage in professional development through networking, attending workshops, and subscribing to industry publications. This allows me to stay informed about emerging standards, strengthen my expertise, and provide valuable insights in my role at BNY.

I am motivated by the opportunity to make a tangible impact through the quality of service I provide to clients. Achieving efficiencies in transaction processes and solving complex problems for clients drives my passion for excellence in my role.

During a project, I realized that team members had various communication preferences. I adapted by utilizing both formal presentations and informal discussions to ensure everyone felt included. This approach enhanced team collaboration and clarity on our shared goals.

I want to work at BNY because it stands out as a leader in the financial services industry with a strong commitment to innovation, diversity, and employee growth. I admire the company's mission to make money work for the world and would be proud to contribute to such impactful goals.