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Senior Manager, Operational Excellence

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Position: Senior Manager, Operational Excellence

Location: Manatí, PR.

Key Responsibilities

1.   Leads and provides guidance in the identification and implementation of strategic site improvement projects.

2.   Ensures effective asset management to manufacturing and business processes and process flows applying Lean Manufacturing, Six Sigma, theory of constraints and other waste and variability-reduction principles.

3.   Develops and manages site OpEx based tools and programs. Standardizes and harmonizes Operational Excellence Project Management process including systems sustainability, Leader Standard Work, and coaching.

4.   Manages the value creation and buy-in at all levels of the organization driving company’s major Lean Six Sigma based transformation programs, projects, and foundational systems.

5.   Reviews and analyzes data sources (SAP reports, department-level spreadsheets, and other data sources) for quality, efficiency, yield, and other information. Provide notification if results are changing to a significant degree.

6.   Provide guidance and training when needed to area process owners in the development and execution of their improvement plans.

7.   Contributes to transforming the site culture of excellence through an effective leadership, communication with different stakeholders in the organization.

8.   Participates in the decision-making process surrounding the design, procurement, and implementation of new equipment, facilities, and manufacturing processes.

9.   Ensures process efficiencies in the product commercialization and launches process.

10. Manages OpEx department’s metrics related to safety, quality, customer service, productivity, and financial effectiveness and develops efficient and effective means of collecting and communicating these metrics for the use of Production and other departments.

11. Ensures link between Production and Finance to aid in tying together the manufacturing processes and the financial results obtained from execution of those processes.

12. Identify areas of opportunities and /or recommends initiatives to correct or improve financial outcome.

Qualifications & Experience
 

  • Bachelor’s Degree in Natural Sciences or Mechanical, Electrical, Industrial or Chemical Engineering.
  • Seven (7) years' experience managing continuous improvement projects in a pharmaceutical, manufacturing or medical devices environment assuring implementation of Company objectives and strategies, tactics, and plans
  • Significant knowledge of relevant governmental regulations, cGMP’s and pharmaceutical guidelines.
  • Three (3) years' experience working with and leading a diverse, cross-functional team for projects and initiatives or supervising groups of employees where continuous improvement projects were involved.
  • In-depth knowledge of a combination of Lean Manufacturing, Theory of Constraints and Six Sigma. Proven Statistical knowledge and practice.
  • Green Belt or Lean Master certification and proven experience in effective Lean/Belt people coaching   
  • Ability to leverage both internal and external resources from various levels
  • Knowledge in the use of Microsoft Office applications and SAP
  • Knowledge in the use of MS Excel (Preferred Intermediate or Advance Level),
  • Preferred: Tableau or related visualization tools development knowledge, basic or intermediate programing/coding knowledge for software development, MS SharePoint management
  • Excellent interpersonal skills, team work oriented and able to work under pressure in a fast paced and ever changing environment
  • Self-starter with good organizing and planning skills, strong leadership
  • Strong communications skills: fully bilingual Spanish/English both written and verbal are required
  • Experience in writing executive summary type presentations to senior management and technically detailed presentations to specialized technical groups such as Manufacturing Technology, Engineering and QC/QA
  • Significant abilities and aptitude for analyzing data detecting inconsistencies, determining relative importance and referring to the data analysis tools such as process capabilities, hypothesis testing, DOE, regression, etc.
  • Ability to review SOP’s and operating instructions
  • Ability to establish and maintain excellent working relationship with a variety of internal and external customers
  • Broad knowledge of relevant governmental regulations, cGMP’s and guidelines.

#LI-Onsite

#BMSBL

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

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What You Should Know About Senior Manager, Operational Excellence, Bristol Myers Squibb

Are you ready to take your career to the next level? Bristol Myers Squibb is thrilled to announce an exciting opportunity for a Senior Manager, Operational Excellence in beautiful Manatí, PR. This isn't just any ordinary job; it's a chance to lead meaningful change in the pharmaceutical industry. In this dynamic role, you'll spearhead strategic improvement projects, utilizing Lean Manufacturing and Six Sigma principles to optimize processes that genuinely impact patients' lives. At Bristol Myers Squibb, we believe in fostering a culture of excellence, and that's where you come in! You will guide and coach diverse teams, ensuring that operational excellence is at the heart of everything we do. Your analytical skills will shine as you review data sources, identifying trends and making recommendations that will enhance our production processes. Additionally, you'll collaborate closely with various stakeholders to ensure that our manufacturing strategies align with company objectives. We offer a work environment that champions diversity and encourages innovation. You'll find an array of competitive benefits and growth opportunities to enrich both your professional and personal journey. Let’s transform lives together and build a future that we can all be proud of as part of the Bristol Myers Squibb team. If you're ready to advance your career in a meaningful way, we can't wait to meet you!

Frequently Asked Questions (FAQs) for Senior Manager, Operational Excellence Role at Bristol Myers Squibb
What are the primary responsibilities of the Senior Manager, Operational Excellence at Bristol Myers Squibb?

The Senior Manager, Operational Excellence at Bristol Myers Squibb is responsible for leading strategic improvement projects, ensuring effective asset management, and standardizing operational excellence processes. This includes developing tools and programs, managing transformation initiatives, and driving data analysis to enhance manufacturing efficiency and quality.

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What qualifications are required for the Senior Manager, Operational Excellence position at Bristol Myers Squibb?

Candidates for the Senior Manager, Operational Excellence role at Bristol Myers Squibb should have a Bachelor's Degree in Natural Sciences or Engineering and at least seven years of experience managing continuous improvement projects in a relevant environment. A strong background in Lean Manufacturing, Six Sigma, and exceptional leadership skills are also essential.

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How does the Senior Manager, Operational Excellence contribute to the culture at Bristol Myers Squibb?

In the role of Senior Manager, Operational Excellence, you'll play a critical role in transforming the site culture by implementing excellence practices, coaching teams, and enhancing communication across various departments. Your leadership and vision will be key in fostering an inclusive environment that promotes innovation and accountability.

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What skills are essential for a Senior Manager, Operational Excellence at Bristol Myers Squibb?

Essential skills for this position include strong analytical capabilities, knowledge of Lean and Six Sigma methodologies, excellent interpersonal skills, and project management expertise. Additionally, being bilingual in Spanish and English is necessary to communicate effectively within our diverse team.

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What is the overall mission of the Senior Manager, Operational Excellence role in Bristol Myers Squibb?

The mission of the Senior Manager, Operational Excellence at Bristol Myers Squibb is to drive continuous improvement across manufacturing processes, ensuring high quality and efficiency while ultimately enhancing patient outcomes through innovative practices and a culture of excellence.

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Common Interview Questions for Senior Manager, Operational Excellence
Can you describe your experience with Lean Manufacturing and Six Sigma?

Highlight specific projects where you've implemented Lean or Six Sigma strategies. Discuss the problem you were addressing, the methods you used, and the concrete results achieved. Be sure to emphasize how your efforts benefited the overall process and aligned with organizational goals.

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How do you approach leading diverse, cross-functional teams?

Share examples of how you've successfully led teams with different backgrounds and expertise. Emphasize your communication style and how you adapt to ensure that every team member feels valued and integrated into the decision-making process.

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What data analysis tools are you proficient in, and how do you use them to drive improvement?

Discuss your experience with tools such as SAP, MS Excel, or Tableau. Provide examples of how you’ve analyzed data to identify trends, made informed decisions, and recommended improvements that led to measurable outcomes.

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Can you provide an example of a successful improvement project you managed?

Detail a specific project where you led the team through the improvement cycle. Discuss your role, the methodologies applied, the challenges faced, and how your team's efforts led to successful operational outcomes.

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How do you ensure buy-in and collaboration between departments?

Explain your strategies for fostering collaboration, such as regular communication, shared goals, and involving stakeholders early in the process. Mention instances where your approach led to successful inter-departmental projects.

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What methods do you employ to assess process efficiencies?

Describe your systematic approach to evaluating processes, including metrics you track, tools you use for assessments, and how you derive conclusions from your findings to make recommendations for efficiency improvements.

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How do you handle underperforming processes or teams?

Discuss your process for identifying underperformance, how you analyze the root causes, and the steps you take to engage with teams. Talk about how you motivate teams to identify improvements and support them through changes.

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What is your approach to continuous improvement in a fast-paced environment?

Share your experiences in adapting continuous improvement strategies in a dynamic setting. Illustrate how you prioritize initiatives and maintain a focus on results while managing change effectively.

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How do you stay updated with the latest regulations in the pharmaceutical industry?

Talk about the resources you follow—such as publications, webinars, and professional organizations. Emphasize your commitment to compliance and how staying informed influences your operational strategies.

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What significant challenges have you faced in your previous roles and how did you overcome them?

Be honest about the challenges you encountered, focusing on how you addressed them strategically. Highlight lessons learned, adjustments made to your approach, and successful outcomes that resulted from those challenges.

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Bristol Myers Squibb is a global biopharmaceutical company whose mission is to discover, develop and deliver innovative medicines that help patients prevail over serious diseases.

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April 1, 2025

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