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Senior Frontend Engineer - Help Content and Findability (open to remote across ANZ)

Job Description

Join the team redefining how the world experiences design.

Hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte!
Thanks for stopping by. We know job hunting can be a little time-consuming, and you're probably keen to find out what's on offer, so we'll get straight to the point.

Where and how you can work

Our flagship campus is in Sydney. We also have a campus in Melbourne and co-working spaces in Brisbane, Perth, and Adelaide. But you have a choice in where and how you work—we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals.

What you'd be doing in this role

As Canva scales, change continues to be part of our DNA. But we like to think that's all part of the fun. This will give you a flavour of the type of things you'll be working on when you start, but this will likely evolve.

At the moment, this role is focused on:

  • Building efficient and reusable frontend components for the Help Center and help articles
  • Working closely with stakeholders and product designers to create a world-class self-help and learning experience
  • Collaborating within and across teams to create holistic solutions
  • Identifying and improving practices and methodologies for frontend engineering
  • Finding opportunities for cross-team collaboration to work on new ideas and improvements
  • Empowering and mentoring other engineers

You're probably a match if you

  • Have a proven track record of solving complex problems as a frontend engineer
  • Have advanced knowledge of HTML, CSS, JavaScript, TypeScript, React, and MobX
  • Can write performant, efficient code with appropriate testing
  • Enjoy working collaboratively, communicating effectively, and taking ownership of projects
  • Have a strong ability to balance big-picture thinking with attention to detail
  • Are excited by the opportunity to contribute to a critical function at Canva and improve the help experience for millions of users globally

About the team

The User Help Experience group is on a mission to empower every user to instantly solve their issues or find answers as Canva scales to 1 billion users. The Help Content and Findability team creates the Help Center experience and personalizes help content for users based on their needs.

We focus on:

  • AI-generated conversational experiences
  • Personalized Help Center experiences
  • Contextual diagnostic tools
  • Localizing and structuring help content to ensure consistency

If you're excited about working with AI, personalization, and making a global impact—this role is for you!

What's in it for you?

Achieving our crazy big goals motivates us to work hard—and we do—but you'll experience lots of moments of magic, connectivity, and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for success inside and outside of work.

Here's a taste of what's on offer:

  • Equity packages – we want our success to be yours too
  • Inclusive parental leave policy that supports all parents & carers
  • Annual Vibe & Thrive allowance for your wellbeing, social connection, home office setup & more
  • Flexible leave options to help you recharge, take time for personal needs, and make an impact beyond work

Check out lifeatcanva.com for more info.

Other stuff to know

We make hiring decisions based on your experience, skills, and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

We celebrate all types of skills and backgrounds at Canva, so even if you don’t feel like your skills quite match what’s listed above—we still want to hear from you!

Please note that interviews are conducted virtually.

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Average salary estimate

$110000 / YEARLY (est.)
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$90000K
$130000K

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What You Should Know About Senior Frontend Engineer - Help Content and Findability (open to remote across ANZ) , Canva

Are you ready to jump into an exciting new chapter of your career as a Senior Frontend Engineer in Help Content and Findability at Canva? We’re redefining how the world experiences design, and we want you to be a part of that journey! Whether you're based in vibrant Sydney, sunny Melbourne, or prefer the convenience of working from one of our co-working spaces across Brisbane, Perth, or Adelaide, we trust our Canvanauts to choose the work environment that best suits them. In this dynamic role, you’ll be diving into building efficient and reusable frontend components, working hand-in-hand with top-notch stakeholders and product designers to craft a self-help experience that inspires users. As you collaborate across teams, you will not only identify key practices to enhance frontend engineering but also empower fellow engineers through mentoring. If you’re passionate about JavaScript, React, and improving user experiences for millions of Canva users globally, this is the perfect fit for you. We’re building a team on a mission to provide personalized help and engaging learning tools while utilizing innovative AI solutions. So if you’re excited about making a global impact while having fun in a creative environment, check us out—your next adventure awaits at Canva!

Frequently Asked Questions (FAQs) for Senior Frontend Engineer - Help Content and Findability (open to remote across ANZ) Role at Canva
What are the main responsibilities of a Senior Frontend Engineer at Canva?

As a Senior Frontend Engineer at Canva, your primary responsibilities will include building and optimizing frontend components for the Help Center, collaborating with stakeholders on user-friendly solutions, and mentoring other engineers. You'll be a key player in ensuring users can easily find help, enhance their skills, and improve their overall experience with Canva.

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What qualifications are required for the Senior Frontend Engineer position at Canva?

To qualify for the Senior Frontend Engineer role at Canva, you should have advanced skills in HTML, CSS, JavaScript, TypeScript, React, and MobX. A proven ability to solve complex problems and contribute collaboratively to projects is essential. Your experience in writing efficient, performant code, as well as strong attention to detail, will help you excel in this role.

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How does Canva support work-life balance for Senior Frontend Engineers?

Canva is very supportive of work-life balance for Senior Frontend Engineers. With flexible leave options, an inclusive parental leave policy, and an annual Vibe & Thrive allowance for personal wellbeing, you can recharge and take time for yourself while also contributing effectively to your team.

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What is the team culture like for Senior Frontend Engineers at Canva?

The team culture for Senior Frontend Engineers at Canva is all about collaboration, innovation, and support. You’ll find an environment that encourages creativity and open communication, allowing you to share ideas and work closely with cross-functional teams. We value diverse perspectives and believe that inclusivity drives success.

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What opportunities for growth are available for Senior Frontend Engineers at Canva?

At Canva, Senior Frontend Engineers have ample opportunities for professional growth. You can expand your technical skills, take on leadership roles, and participate in innovative projects that leverage AI and personalization in enhancing user help experiences. Continuous learning and mentorship are key components of our culture, ensuring you feel empowered to reach your career goals.

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Common Interview Questions for Senior Frontend Engineer - Help Content and Findability (open to remote across ANZ)
Can you describe a challenging frontend project you've worked on?

When discussing a challenging frontend project, focus on a specific instance where you encountered obstacles. Explain the project context, the challenges faced, and the steps you took to overcome them. Highlight your technical skills, collaboration efforts, and the outcome of the project to showcase your capabilities as a Senior Frontend Engineer.

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How do you ensure the performance and efficiency of your code?

To ensure performance and efficiency, emphasize the practices you adopt, such as code reviews, testing, and using performance optimizers. Discuss specific tools and strategies, like writing clean code and continually refactoring. This shows your understanding of best engineering practices as a Senior Frontend Engineer.

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What is your experience with React and how have you used it in projects?

Share your depth of experience with React, including projects where you've implemented it effectively. Discuss component lifecycle, hooks, or state management solutions you've utilized, demonstrating your proficiency that adds value to the Senior Frontend Engineer role at Canva.

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Can you explain the importance of collaboration in frontend development?

Highlight the critical nature of collaboration in frontend development by talking about how ideas from design, product management, and user feedback shape sound decisions. Use examples from your work experience to illustrate successful collaborative projects, stressing its importance at Canva.

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How do you stay updated with the latest trends and technologies in frontend development?

Discuss your commitment to continuous learning through various means such as online courses, attending workshops, participating in forums, and following key industry influencers. This not only shows your expertise but your proactive attitude towards staying ahead as a Senior Frontend Engineer.

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How would you approach mentoring a junior engineer?

Start by explaining your mentoring philosophy, which could include providing constructive feedback, sharing your experiences, and guiding them through challenges. Discuss how you create a supportive learning environment while helping them grow technical skills, mirroring Canva's culture of empowerment.

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What strategies do you use for problem-solving during frontend development?

Talk about your systematic approach to problem-solving, including defining the issue, breaking it down into smaller parts, and leveraging resources like documentation and team collaboration. Provide examples of how you've employed these strategies effectively in previous roles.

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What are the most important considerations when designing user experiences?

Highlight the significant considerations such as user needs, simplicity, accessibility, and responsiveness. Share methods you've used to gather user feedback and iterate designs based on that information, emphasizing how these practices align with Canva's goal to enhance user help experiences.

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Describe a time you had to pivot your project due to changing requirements.

Narrate a specific instance where you had to adapt to change, explaining the initial requirements, the trigger for the pivot, how you managed the transition, and the final outcome. This demonstrates your flexibility and problem-solving skills as a Senior Frontend Engineer.

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How do you ensure code quality in your projects?

Talk about code review practices, testing methodologies, and tools you use to maintain high code quality. Highlight the importance of writing clean, maintainable code and encouraging best practices across the team, aligning well with Canva's engineering values.

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Canva is revolutionizing the design process around the world. The company provides a user-friendly online platform that enables anyone to produce stunning, professional designs - granting them easy access to the realm of visual communication.

258 jobs
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BADGES
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CULTURE VALUES
Inclusive & Diverse
Diversity of Opinions
Passion for Exploration
Dare to be Different
Empathetic
Growth & Learning
BENEFITS & PERKS
Paid Holidays
Medical Insurance
Equity
401K Matching
Learning & Development
Social Gatherings
Flex-Friendly
Maternity Leave
Paternity Leave
Sabbatical
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
March 27, 2025

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