Operations Supervisor - job 1 of 2

As an Operations Supervisor at Careem, your daily responsibilities include overseeing the performance and efficiency of the Field Team. You will conduct training sessions, enforce company policies, implement productivity standards, and maintain a safe work environment. Additionally, you will develop operational schedules, monitor work performance, control budgets, and ensure the delivery of high-quality customer service.

To qualify for the Operations Supervisor position at Careem, candidates should possess a minimum of 4-6 years of supervisory experience in operations or a similar role. A valid KSA driving license is essential, alongside experience in sustainable transportation advocacy. Strong analytical, communication, and problem-solving skills, as well as a passion for bicycles and the bike-sharing industry, are crucial for success in this role.

Careem values work-life balance and offers Operations Supervisors a flexible work schedule, which includes working four days in the office and one day from home. Additionally, colleagues can work remotely from any country for up to 30 days a year and enjoy unlimited vacation days. This approach fosters a healthy and productive work environment, allowing you to thrive both personally and professionally.

The Operations Supervisor at Careem plays a vital role in advancing the company's sustainability initiatives, particularly with the Careem BIKE project. By leading the Field Team efficiently, you contribute to the success of the first public network of electric bicycles and scooters in Madinah, promoting healthier living and supporting Saudi Arabia’s Vision 2030 goals for sustainability. Your leadership will help create a positive environment for both employees and customers.

An Operations Supervisor at Careem has numerous growth opportunities within the company. Working alongside inspiring colleagues from diverse backgrounds provides a rich environment for learning and development. Careem encourages continuous growth, offering access to new projects and leadership training, enabling you to enhance your skills and advance your career while making a meaningful impact in the region.

To effectively motivate my team as an Operations Supervisor, I would focus on creating a supportive work environment that emphasizes collaboration and open communication. I would set clear goals, recognize achievements, and provide constructive feedback. Regular team-building activities and opportunities for professional development would also be critical in keeping team morale high and enhancing productivity.

Improving operational efficiency involves analyzing existing processes and identifying areas for improvement. I would implement regular performance reviews, encourage team input, and utilize technology to streamline workflows. Drawing on industry best practices and setting clear performance metrics will also be essential in fostering a culture of continuous improvement.

In a previous supervisory role, I encountered a significant challenge when our team faced an unexpected staff shortage. I handled it by quickly reallocating responsibilities, communicating transparently with the team, and prioritizing essential tasks to maintain service standards. We managed to navigate the situation successfully while ensuring open dialogue to address any concerns.

Ensuring compliance with safety standards requires a proactive approach. I would conduct regular safety audits, provide training sessions for the team, and establish a culture of accountability around safety practices. By staying informed on local regulations and fostering an open dialogue about safety concerns, I can help maintain a safe working environment for all employees.

To analyze performance data effectively, I would leverage data visualization tools and software to track KPIs and identify trends. Regularly reviewing operational reports allows me to pinpoint areas needing attention, facilitating data-driven decision-making. It's important to foster a proactive approach in addressing performance issues to ensure we meet our operational goals.

Handling underperformance requires a compassionate yet assertive approach. I would first engage the team member in a one-on-one discussion to understand any underlying issues. Together, we would create an action plan with measurable goals and regular check-ins to support their progress, ensuring they feel supported while addressing performance concerns.

Communication is vital in my leadership style as it fosters transparency, trust, and collaboration within the team. I prioritize clear, open lines of communication and encourage team members to voice their ideas and concerns. Regular team meetings and feedback sessions help to ensure everyone is aligned and engaged in our collective goals.

I have actively engaged in various sustainability initiatives throughout my career, including promoting environmentally friendly practices and endorsing green transportation solutions. My experience in bicycle and sustainable transportation advocacy aligns directly with Careem's mission, and I am eager to expand those initiatives further in my role as Operations Supervisor.

In a fast-paced environment, I prioritize tasks by assessing urgency and importance. I often use tools like to-do lists and project management software to plan my days efficiently. Furthermore, I communicate with my team to align on priorities, ensuring we all focus on what matters most in achieving operational goals.

I am excited about the opportunity to work as an Operations Supervisor at Careem because of its innovative approach to sustainable transportation and its commitment to improving community lifestyles. Joining a purpose-driven organization where I can apply my skills in a rapidly evolving environment aligns perfectly with my professional aspirations and personal values.