Digital Storyteller – Site Design

As a Digital Storyteller at Chewy, your daily responsibilities involve collaborating with merchandisers to create captivating visual designs that enhance the customer journey on our storefront. You'll be charged with developing and implementing design concepts for both mobile app and site interfaces, ensuring that the visual experience aligns with our brand standards. Moreover, you’ll participate in team critiques to continuously improve your skills and the customer experiences we offer.

To qualify for the Digital Storyteller position at Chewy, you should possess a Bachelor’s degree in Design or a related field and have at least 2 years of experience in digital or graphic design. You should also demonstrate proficiency in Figma and Adobe Suite while showcasing a portfolio that highlights your design achievements. Strong communication skills to articulate design decisions and their impact are paramount.

To showcase your design skills for the Digital Storyteller role at Chewy, prepare a strong portfolio that illustrates a variety of projects reflecting your expertise in digital design. Include case studies that discuss your design process, the challenges faced, solutions implemented, and results achieved. Highlight your ability to communicate the impact of your designs on customer experience, as this will align well with the expectations of the role.

Essential tools for the Digital Storyteller role at Chewy include Figma for design work and Adobe Suite for various creative projects. Familiarity with content management systems is also beneficial for publishing digital content effectively. Having a grasp of various digital formats and being able to pivot across different teams for art direction or UX design can further enhance your productivity in the role.

The work environment for a Digital Storyteller at Chewy in Boston is vibrant and collaborative. With a hybrid model that requires three days in the office, you'll be part of a close-knit team that values creativity, collaboration, and hard work. The culture encourages team members to share ideas and give feedback, ensuring that everyone grows and contributes towards enhancing customer experiences.

When describing your design process as a Digital Storyteller, emphasize your strategy from defining the scope of work to the creative execution. Discuss your research methods, how you gather inspiration, iterate on feedback, and refine designs until they are ready for implementation. Stress the importance of collaboration in this process, as you'll be working closely with other teams at Chewy.

When prioritizing multiple design projects, it's essential to assess deadline urgency and project impact. Outline your experience in developing a structured approach to prioritize tasks, set realistic milestones, and maintain open communication with stakeholders. Mention any tools or methods you use to manage your workload efficiently.

To ensure your designs align with brand identity, discuss how you familiarize yourself with brand guidelines and core values. Highlight your experience in applying these principles throughout your design process to create a consistent visual language across various platforms and touchpoints.

Improving design skills can involve a variety of strategies, such as seeking feedback from peers, attending workshops, or even following industry leaders and trends. Share examples of specific resources, online courses, or design challenges you've participated in that have helped you grow your expertise as a Digital Storyteller.

Be prepared to share a specific example of a successful campaign you designed, explaining your role in it. Discuss the design challenges you faced, the creative solutions you implemented, and the results achieved. Tailor your example to illustrate how your design choices positively impacted the overall success of the campaign.

When approaching feedback on your designs, emphasize your mindset of considering it as an opportunity for growth. Describe how you actively listen, remain open-minded, and reassess your designs based on constructive criticism. Sharing a specific experience where feedback led to an improved outcome can also be impactful.

Discuss your familiarity with popular design tools such as Figma and Adobe Suite, explaining why you feel comfortable using them. Highlight specific features of these tools that enhance your workflow and the advantages they bring to the design tasks you'll encounter as a Digital Storyteller at Chewy.

Handling design constraints requires a strategic approach. Discuss how you assess constraints, such as time, technology, or client expectations, and turn them into opportunities for creative problem-solving. Illustrate your ability to navigate challenges while maintaining the integrity of your design.

When discussing sources of inspiration for your designs, highlight both traditional and unconventional channels. Mention specific design communities, websites, nature, art, and even interactions with pets, as they relate to Chewy's mission, that spark your creativity.

In answering why you want to work as a Digital Storyteller at Chewy, express your passion for design and the pet industry. Talk about your admiration for Chewy as a brand that values customer happiness and how you’re excited to contribute creatively to enhance the experiences of pet parents, ultimately aligning your values with Chewy's mission.