Workplace Experience Lead

The Workplace Experience Lead at Chime will oversee space planning and vendor management, ensuring an operationally efficient and welcoming work environment. This includes collaborating with various departments like Culinary and People Ops, managing workplace budgets, and implementing best practices for quality service delivery.

Candidates for the Workplace Experience Lead role at Chime ideally possess at least 5 years of experience in office operations within a dynamic, high-growth environment. Familiarity with tools such as Envoy, Office Space, and G-Suite is expected, alongside strong interpersonal skills to engage across various teams.

At Chime, the Workplace Experience Lead plays a crucial role in fostering an inclusive team culture. By encouraging collaboration, maintaining open lines of communication, and building strong connections with colleagues, the Lead helps cultivate an environment that embodies Chime's values and promotes employee well-being.

The Workplace Experience Lead at Chime is an in-office position, with expectations to be onsite five days a week. This setup allows for more effective collaboration with teams and fosters a vibrant workplace atmosphere.

Chime offers a comprehensive benefits package for the Workplace Experience Lead position, which includes competitive salary, performance bonuses, equity options, generous vacation policies, parental leave, wellness stipends, and opportunities for community engagement.

When discussing vendor management experience, focus on specific tools or systems you used, your approach to building relationships with vendors, and how you ensured service quality. Highlight any successful initiatives that improved service delivery.

In response, share your approach to surveying team needs, evaluating current space usage, and anticipating growth. Discuss strategies for flexible planning and adjustments in response to evolving team dynamics.

Emphasize the importance of communication. You might discuss holding regular cross-department meetings, creating team-building events, or using collaborative tools to bridge gaps between teams and enhance interaction.

For this question, recount a specific incident where you had to problem-solve under pressure. Outline the challenge, the steps you took to resolve it, and the positive outcome that followed.

Discuss qualities such as strong communication skills, adaptability, a customer service mindset, and the ability to build rapport with diverse teams. Give examples of how you've demonstrated these traits in past roles.

Explain your method for maintaining accurate records, utilizing budgets effectively, and communicating financial insights to stakeholders. Any tools you've previously used for budgeting would also be worth mentioning.

Discuss specific initiatives you've implemented or participated in that promote diversity and inclusion, such as diverse hiring practices, employee resource groups, or events focusing on different cultural celebrations.

Talk about tools and systems you use for project management, prioritization techniques, and how you ensure that all projects remain on track and deadlines are met.

Share your strategies for soliciting feedback, such as surveys, informal check-ins, or suggestion boxes. Emphasize how you analyze this feedback to drive improvements in the workplace.

Reflect on Chime's commitment to empowering people financially, and discuss how the company's values resonate with you personally. Highlight how you plan to incorporate these values into your role as Workplace Experience Lead.