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Executive Administrative Assistant to Ciena’s SVP, Global Customer Engagement

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Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

How You Will Contribute:

We’re seeking a dynamic and skilled Senior Executive Assistant to join our team. In this role, you will be responsible for efficiently managing the office of a Senior Executive in our Global Customer Engagement division. This is a unique opportunity for an experienced Senior Executive Assistant to thrive in a fast-paced environment, working for a global leader in networking; and a chance to be part of an innovative company that serves customers globally in the hyperscale, service provider, enterprise and government sectors.

With a supportive and empowering culture, opportunities for career development, and commitment to employee well-being, Ciena is truly a special workplace

The Must Haves:

Relationship Management

Establish and build relationships with internal executives and senior-level members of their team across sales, systems engineering, marketing, product line management, supply chain, human resources, IT and legal.
Develop a comprehensive understanding of Ciena’s business and customer/partner relationships to best facilitate effective and efficient engagements.
Act as point of contact for the Executive Assistant community in the Global Customer Engagement team and play a crucial role in fostering collaboration and ensuring smooth operations.

Internal and External Events

Facilitating working group meetings for key sales initiatives and ensuring seamless coordination and effective communications among participants.
Managing attendance and customer engagements at important industry events, ensuring an impactful experience for all involved.
Assisting in the planning/preparation of annual company events including our sales kickoff and the prestigious President’s Club.

Coordination of Global Customer Engagement Schedule

Proactively managing and prioritizing customer/partner and internal stakeholder meetings, ensuring optimal use of time and resources.
Coordinating travel arrangements, including creating effective meeting agendas for internal teams, as well as customers, and partners. This may involve managing complex executive travel plans across multiple time zones.
Establish a productive working rhythm with the Senior Executive to manage all their commitments while maintaining communication real-time through email, phone, and text to ensure proper coordination and timely execution of tasks and responsibilities.

Experience

Excellent verbal and written communication skills
Ability to work independently. Demonstration of a high level of business savvy in previous roles including using judgment, ability to prioritize on behalf of self and executive
Team collaboration, prioritization and problem solving
International business exposure is a positive, particularly given time zone management and cultural awareness
Proficiency in MSFT Office is required. SF.com, Workday and Oracle experience a plus, but not required as training can be provided.
At least five years’ experience at the senior executive administrative assistant level

Location and Hours

Preferred location is Atlanta or Hanover.
This is a hybrid role. The incumbent can work from our Atlanta or Hanover office full time OR work with the SVP to determine a split between the office and remote working.
Ebbs and flows of business require flexible hours of work week-to-week.

Pay Range: The annual pay range for this position is $77,800 - $124,200.

#LI-WH1

#LI-Hybrid

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

Average salary estimate

$101000 / YEARLY (est.)

min

max

$77800K

$124200K

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What You Should Know About Executive Administrative Assistant to Ciena’s SVP, Global Customer Engagement, Ciena

At Ciena, we’re all about our people-first philosophy, and we’re on the lookout for a talented Executive Administrative Assistant to support our Senior Vice President of Global Customer Engagement in Atlanta. This role isn’t just about managing schedules; it’s a chance to immerse yourself in a vibrant work culture that prioritizes well-being and growth while engaging with diverse teams across our dynamic company. You’ll be pivotal in establishing and cultivating relationships with executives and team members from various departments, helping to foster effective communication and collaboration. Whether it's coordinating pivotal industry events or meticulously managing travel plans, you’ll ensure everything runs smoothly for our Senior Executive. Your ability to handle busy schedules, develop comprehensive agendas, and facilitate impactful meetings will be critical in this fast-paced environment. Ciena values innovation, so you’ll thrive as part of a team that leads with humanity. We’re committed to providing you with opportunities for career development, all within a supportive working atmosphere where your contributions truly matter. If you're someone with at least five years of executive assistant experience who can confidently work independently and is proficient in MS Office (with exposure to SF.com, Workday, or Oracle being a plus), we want to hear from you. Join us to be part of a global leader in networking, where your expertise will directly contribute to our mission of enriching customer engagements worldwide.

Frequently Asked Questions (FAQs) for Executive Administrative Assistant to Ciena’s SVP, Global Customer Engagement Role at Ciena

What are the key responsibilities of the Executive Administrative Assistant position at Ciena?

As an Executive Administrative Assistant at Ciena, you will manage the office of the Senior Vice President of Global Customer Engagement, which includes handling schedules, coordinating travel, facilitating meetings, and ensuring smooth communication across various teams. Your role will be crucial in building relationships with internal executives and executing strategic plans effectively.