Systems Analyst, Customer Success Systems - job 1 of 3

Who we are is what we do.

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. 

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

Responsibilities: 

• Collaborate with internal stakeholders to translate business needs into scalable Gainsight configurations, including automations, workflows, user roles, dashboards, and customer health frameworks.

• Design, configure, and maintain no-code/low-code system workflows and automations, primarily within Gainsight Horizon Rules Engine, Journey Orchestrator, and Zapier to drive operational efficiency and reduce manual effort.

• Support the administration and performance monitoring of Customer Success systems, including Gainsight, Salesforce, and other integrated tools such as Monday.com, Jira, Zendesk, and Slack-based workflows.

• Serve as first-level internal support, managing requests and troubleshooting user issues via Jira, including access management, data discrepancies, workflow errors, and system bugs.

• Proactively monitor integration and workflow health, identifying and resolving sync failures and automation errors between Gainsight, Salesforce, and connected tools (e.g., Slack, Jira, Zendesk).

• Maintain user roles, access permissions, system settings, and configurations across Gainsight and other CS tools, ensuring consistent performance and secure operations.

• Create and maintain process documentation, system configuration records, and standard operating procedures (SOPs) to support team knowledge sharing and scalability.

• Support major system initiatives and contribute to broader projects; independently manage smaller enhancement projects with guidance from senior team members.

• Partner with vendors such as Gainsight and other software providers to troubleshoot complex bugs, escalate platform issues, and implement system improvements.

• Assist in evaluating, onboarding, and supporting new Customer Success technologies (e.g., conversation intelligence tools, email tracking systems, Slack inbox management platforms).

Requirements:

• 2-5 years of experience in systems administration, business systems support, or Customer Success operations, with a strong foundation in no-code/low-code platforms.

• Hands-on experience with Gainsight (or a similar CSP), including knowledge of Horizon Rules Engine, Data Designer, Journey Orchestrator, and C360 configurations.

• Gainsight Level 1 certification is required; Level 2+ preferred.

• Familiarity with Salesforce (SFDC) data structures and tools that integrate with SFDC; experience managing field mappings, sync errors, or cross-system workflows is a plus.

• Working knowledge of Zapier, Monday.com, Jira, and Slack integrations; ability to configure or troubleshoot task automation and system handoffs.

• Comfort with logic statements and condition-based logic as used in Gainsight rules and workflows (e.g., filters, joins, if/then logic, multi-step logic flows).

• Strong problem-solving skills with a methodical approach to troubleshooting, root-cause analysis, and documentation of system issues and solutions.

• Ability to communicate effectively with internal stakeholders of varying technical backgrounds—both synchronously (Slack huddles, meetings) and asynchronously through written documentation and updates in Jira or Slack.

• High attention to detail and comfort executing system changes with precision in live environments.

• A proactive learner who is curious about Customer Success tools and continuously seeks to optimize user experience and operational efficiency.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

Some things you’ll enjoy

• Provided computer equipment tailored to your role

• Stock grant opportunities dependent on your role, employment status and location

• Additional perks and benefits based on your employment status and country

• The flexibility of remote work, including WeWork access where available

DISCLOSURE 

We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications.Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144.

We began using Covey Scout for Inbound on the 19th of February, 2025.

For more information about our data protection practices, please visit our Privacy Policy.

You can review the independent bias audit report covering our use of Covey here: https://getcovey.com/nyc-local-law-144.

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of  race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.

Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.

Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation.