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Program Management Lead - C13 - NEW YORK

The Program Management Lead is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

  • Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs.
  • Applies in-depth understanding of how areas collectively integrate within the subfunction as well as coordinate and contribute to the objectives of the entire function; and, requires basic commercial awareness.
  • Assesses creation and signoff of program plan and charter, benefits management plan, stakeholder management plan, acceptance plan, and central program issue log.
  • Oversees program plans meet business needs as described in the program initiation documents.
  • Ensures all stakeholders are identified and included in scope definition activities and understand the program schedule and key milestones.
  • Works with Program Sponsor to ensure business case cost benefit analysis is in line with business objectives.
  • Ensures all areas of the program are appropriately staffed.
  • Monitors program commitment from those assigning resources.
  • Escalates program risks to the Program Director, or Program Sponsor, when appropriate.
  • Creates the program risk management plan.
  • Works with procurement team to create, administer, track, and eventually close program contracts.
  • Makes recommendations for training and development needs for assigned personnel.
  • Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, and other personnel actions.
  • Directs area supported through responsibility for delivery of end results and shared responsibility for budget management; accountable for resource planning.
  • Ensures essential procedures are followed and contributes to defining standards.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

  • 5-10 years of experience
  • Previous experience in Financial Services with a focus on wholesale credit preferred
  • Experience with MS Suite

Education:

  • Bachelor’s/University degree or equivalent experience, potentially Masters degree

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Job Family Group:

Project and Program Management

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Job Family:

Program Management

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Time Type:

Full time

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Primary Location:

New York New York United States

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Primary Location Full Time Salary Range:

$129,840.00 - $194,760.00


In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Apr 16, 2025

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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Average salary estimate

$162300 / YEARLY (est.)
min
max
$129840K
$194760K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Program Management Lead - C13 - NEW YORK, Citi

As a Program Management Lead at Citi in New York, you will play a pivotal role in driving the strategic initiatives that impact the business. Your expertise will be recognized as you guide a team and manage multiple programs, ensuring they align with overall objectives while navigating the complexities of project management. With 5 to 10 years of experience in the field, preferably within Financial Services focusing on wholesale credit, you'll support day-to-day operations while applying your in-depth knowledge of program structure and stakeholder engagement. Day-to-day, you'll oversee plans, monitor risks, and assure that resources are allocated effectively. You will collaborate with key stakeholders, ensuring that all program components are structured to meet business needs. Communication and coordination are key, requiring you to influence and motivate team members and partners effectively. Your work will not only steer the direction of specific projects but also contribute to the larger function of the organization, significantly impacting its performance. At Citi, we believe in offering our employees more than just a paycheck. Beyond a competitive salary, you’ll enjoy comprehensive benefits including healthcare, retirement plans, and generous time-off policies. Join us in this exciting opportunity to assume a leadership role that combines your passion for project management with shaping the future of our operations and services.

Frequently Asked Questions (FAQs) for Program Management Lead - C13 - NEW YORK Role at Citi
What are the main responsibilities of a Program Management Lead at Citi?

The Program Management Lead at Citi is tasked with planning, directing, and coordinating day-to-day activities across multiple programs. This includes developing program plans, managing stakeholder expectations, ensuring appropriate staffing, and overseeing risk assessments. Their role is crucial in guiding the business towards achieving its objectives and maintaining robust communication with all involved parties.

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What qualifications are needed for the Program Management Lead position at Citi?

To qualify for the Program Management Lead role at Citi, candidates should possess 5-10 years of experience in program management, ideally in Financial Services with a focus on wholesale credit. A Bachelor's degree is essential, while a Master's degree is preferred. Skills in using the MS Suite are also necessary to handle the responsibilities efficiently.

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How does the Program Management Lead at Citi ensure stakeholder involvement?

The Program Management Lead at Citi ensures stakeholder involvement by identifying all necessary parties during the scope definition activities. They work closely with the Program Sponsor to manage expectations and ensure that all stakeholders are informed regarding the program schedule and key milestones, facilitating smooth communication throughout the project's duration.

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What impact does the Program Management Lead have on the company's operations?

The Program Management Lead at Citi ultimately has a significant impact on the company's operations. By managing complex program deliverables and ensuring effective resource allocation, they enhance overall performance and effectiveness of the business. Their decisions and guidance can lead to improvements in operational efficiency and better alignment with strategic goals.

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What benefits does Citi offer to employees in the Program Management Lead position?

Citi offers a competitive salary range for the Program Management Lead position, alongside comprehensive employee benefits such as medical, dental, and vision coverage, 401(k) plans, life insurance, and wellness programs. Employees also receive generous paid time off, sick leave, and holidays, ensuring a healthy work-life balance.

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Common Interview Questions for Program Management Lead - C13 - NEW YORK
Can you describe your experience with program management in the Financial Services sector?

It's crucial to illustrate your recent experiences and how they have prepared you for the Program Management Lead role at Citi. Highlight specific programs you managed, the challenges you faced, and how you overcame them. Discuss your knowledge of wholesale credit, showcasing familiarity with the financial landscape.

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How do you ensure effective communication among stakeholders?

Effective communication is vital in program management. Discuss your strategies for maintaining transparency among stakeholders, such as regular updates, meetings, or status reports. Mention any tools you utilize for tracking and informing, which can streamline communication processes.

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What methods do you use to identify and mitigate risks in a program?

When discussing risk management, share specific frameworks you use for identifying potential risks early. Describe how you evaluate risks and develop management plans to mitigate them, providing examples of past experiences where these skills were demonstrated.

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How do you prioritize tasks in a multi-program environment?

In your answer, explain your approach to prioritization based on deadlines, resource availability, and strategic importance. Provide examples of scenarios where prioritization led to successful outcomes, showcasing your organizational skills.

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What tools or software are you proficient with in managing programs?

Identify tools that are commonly used in program management, such as project management software. Describe your level of expertise with these tools and real-life examples of how they've improved efficiencies in past roles.

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How would you handle a disagreement within your project team?

Discuss your conflict resolution strategies. Emphasize the importance of dialogue and understanding all perspectives. Share an example where you helped resolve a team conflict productively, leading to a positive outcome.

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Can you give an example of a successful program you led and the impact it had?

Describe a specific program you managed, outlining the goals, your approach, and the results achieved. Highlight how your leadership led to success and the long-term benefits for the organization.

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What is your approach to developing team members under your supervision?

Speak about your mentoring strategies and how you support employee growth. Give examples of development programs you've implemented or participated in that showcase your commitment to building strong teams.

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What is the role of risk management in your program management strategy?

Talk about how risk management is integrated into your planning process. Explain how you assess potential issues and incorporate risk assessments into regular program evaluations, ensuring continuous improvement.

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How do you align program goals with the broader business objectives?

Aligning program goals with business objectives is essential. Discuss your methods for ensuring all programs contribute positively to the organization's strategic goals, showcasing your understanding of the bigger picture.

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Citi’s mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capi...

517 jobs
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CULTURE VALUES
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Full-time, on-site
DATE POSTED
April 13, 2025

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