IT Engineer

The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses.

Our cofounders started Zip in 2020 to address this seemingly intractable problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 4 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world’s leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential rely on Zip to manage billions of dollars in spend.

We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we’re focused on developing cutting-edge technology, expanding into new global markets, and—above all–driving incredible value for our customers. Join us!

Your Role

Zip is looking to grow our IT team! We are looking for someone who is excited by the opportunity to be part of a fast paced environment that pushes you to learn while doing. This role needs to be great with people and strongly focused on learning and executing. You will be someone who focuses on patterns and doesn’t like doing the same thing twice. Your goal in this position is making people happy while creating simple and repeatable solutions for all!

This is a hybrid role, 3-4 days a week in our SF office.

You will

• Onboard and offboard employees, which includes: leading new hire orientations, provisioning and deprovisioning hardware, accounts, and access.

• Provide general IT support to all Zip employees (help desk/service desk, troubleshooting, etc.).

• Maintain and provide technical assistance with all office technology (printers, Zoom Rooms, room schedulers, and more).

• Own IT asset management and ensure accurate and actionable records are kept of required equipment.

• Promote best practices established by IT.

• Track, resolve, or dispatch all issues in our ticketing system (Jira Service Management).

• Administrate and integrate cloud services (e.g., Google Workspace, Azure AD/M365, Slack, Okta, Jira, Zoom, and many more).

• Create and update technology documentation for internal IT teams and for Zip employees.

• Have a constant drive to improve the experience of our users, and our internal processes: "How can I make things better?"

• Plan and implement basic automations for internal processes.

Qualifications

• 5+ years of corporate IT experience.

• Deep understanding of computer fundamentals and troubleshooting: hardware and software (Mac, Windows) & cloud technologies (Google Workspace, Slack, Zoom, Okta, Azure AD/M365).

• A positive attitude and excitement for building new processes and policies for a rapidly growing organization.

• Experience working with remote teams and multiple offices globally, while using tools like Slack or Zoom to support them.

• Experience with automation workflows (Okta, Jira, some scripting is a plus).

• Security and Compliance focused mindset.

The salary range for this role is $120,000 - $160,000. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise.

Perks & Benefits

At Zip, we’re committed to providing our employees with everything they need to do their best work.

• 📈 Start-up equity

• 🦷 Full health, vision & dental coverage

• 🍽️ Catered lunches & dinners for SF employees

• 🚍 Commuter benefit

• 🚠 Team building events & happy hours

• 🌴 Flexible PTO

• 💻 Apple equipment plus home office budget

• 💸 401k plan

We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!