Program Associate, Administrative Enforcement

As a Program Associate in Administrative Enforcement at the Department of Buildings, your primary responsibilities will include performing targeted outreach to assist customers with the certificate of correction process for OATH summonses, collaborating with other units to reduce open summonses, and providing technical assistance. You'll also review certificates to ensure they meet agency requirements and maintain thorough communication with customers, delivering clear results and recommendations.

To qualify for the Program Associate position in Administrative Enforcement with the City of New York, applicants are required to have a baccalaureate degree along with three years of progressively responsible clerical or administrative experience, including one year in an administrative capacity. Alternatively, candidates may have an associate degree with four years of experience or a high school diploma with five years of relevant experience, including supervisory responsibilities.

Yes! The Program Associate position at the Department of Buildings may allow for remote work up to two days a week under the Remote Work Pilot Program, offering you flexibility and the chance to balance your personal and professional life more effectively.

To apply for the Program Associate position in Administrative Enforcement, candidates should visit the City of New York jobs portal, where they can search for available positions by department or job ID. It’s important to ensure your application highlights your qualifications and experience relevant to the role.

Strong customer service skills are essential for the Program Associate position in Administrative Enforcement, as you will engage with customers both in-person and through online inquiries. You should be equipped to provide clear, concise guidance, demonstrate empathy, and efficiently resolve issues related to the certificate of correction process.

In answering this question, illustrate your prior experience with administrative tasks, particularly any roles that required you to handle certifications, filing systems, or customer interactions. Highlight specific examples where you demonstrated strong organizational abilities, attention to detail, and effective communication skills.

When faced with a customer struggling with the certificate of correction process, I would first listen attentively to their concerns to fully understand their issues. Then, I would provide clear instructions and resources while ensuring they feel supported and informed throughout the process.

To enhance collaboration with other units, I would prioritize open communication, regular check-ins, and shared goals. Building relationships through networking and understanding each unit's challenges can also foster a cooperative atmosphere to effectively address common objectives.

Ensuring a thorough certificate of correction review would involve creating a checklist of minimum documentation requirements, carefully cross-referencing submissions against established criteria, and taking detailed notes of any discrepancies to provide feedback to customers clearly.

In managing multiple customer inquiries, I would prioritize tasks based on urgency and complexity. I would utilize a systematic approach, categorizing inquiries that require immediate attention, while scheduling time for those needing more in-depth responses, ensuring no customer is overlooked.

When sharing a response, focus on a specific incident where you had to manage a high-stress situation while providing customer support. Describe how you kept your composure, utilized effective communication, and turned a potentially negative experience into a positive outcome.

Supporting a diverse customer base presents the challenge of addressing varied needs and communication styles. To overcome this, I would emphasize active listening, cultural awareness, and tailoring my communication approach to best meet each customer's unique requirements.

In answering this question, convey your enthusiasm for public service, your interest in administrative processes, and how your skills align with the responsibilities of the Program Associate role. This is an excellent opportunity to express your passion for contributing to the community and supporting New York City’s operations.

If a customer's documentation did not meet agency requirements, I would gently inform the customer about the issues, explaining the specific requirements that were unmet. I would guide them on how to correct the submission and offer assistance in preparing the necessary documents.

Discuss your familiarity with various administrative software such as Microsoft Office Suite, database management systems, or customer relationship management (CRM) tools. Highlight how you have leveraged these technologies in previous roles to improve efficiency and productivity.