SECTION MANAGER

As the Section Manager within the Nursing Home Eligibility Division in Brooklyn, NY, your primary responsibilities will include supervising the processing of Medicaid applications for residential facilities, resolving complex eligibility issues, and coordinating work within the Provider Relations Unit. You will also be reviewing and interpreting state and federal guidelines, overseeing staff training and performance evaluations, and ensuring compliance with all relevant policies.

To apply for the Section Manager position at NHED in Brooklyn, NY, candidates must possess a bachelor’s degree and three years of progressively responsible administrative experience, including one year in a supervisory role. Alternatively, an associate degree and four years of experience, or a high school diploma with five years of experience, including supervisory experience, can qualify applicants. Additional education may also substitute for some experience.

The salary range for the Section Manager position at the Nursing Home Eligibility Division (NHED) in Brooklyn, NY, is between $59,715 and $68,672. This offers a competitive compensation for impactful work overseeing Medicaid processing and helping improve the healthcare access for vulnerable populations.

The work schedule for the Section Manager position at NHED in Brooklyn, NY, is flexible, typically from 9 AM to 5 PM. This flexibility allows for a better work-life balance while ensuring that employees are able to manage their professional and personal commitments.

The Nursing Home Eligibility Division (NHED) in Brooklyn, NY, is committed to fostering a diverse workplace. As an equal opportunity employer, NHED actively promotes diversity and inclusion while ensuring a work environment free of discrimination and harassment. This commitment allows for a rich blend of backgrounds and perspectives, enhancing the team’s effectiveness.

When answering this question, highlight specific instances where you have led a team, discussing the strategies you used for training, supporting, and evaluating performance. Provide examples of how you handled challenges and facilitated a positive work environment, underscoring relevant experiences that align with the Section Manager role.

In your response, share a specific example of a difficult eligibility case you managed. Talk about the steps you took to investigate the issue, the regulations you applied, and how you communicated with the involved parties to reach a resolution. This shows your analytical skills and problem-solving ability, which are crucial for the Section Manager position.

Discuss your approach to understanding and implementing compliance guidelines, which may include continuous education, reviewing updates, and applying them in your daily processes. Illustrating your proactive measures in ensuring compliance will demonstrate your commitment to excellence in the Section Manager role.

Here, emphasize your experiences with training programs you have developed or implemented. Talk about your preferred training styles, whether it’s hands-on instruction, mentoring, or using technology. If possible, include a success story where your training improved team performance or efficiency, showcasing your leadership skills for the Section Manager role.

Your answer should reflect your coaching strategy. Explain your approach to providing constructive feedback, setting clear performance goals, and following up on progress. Emphasize the importance of providing a supportive environment, which not only helps the staff member improve but also aligns with the Section Manager's responsibilities.

Discuss any relevant software experience that applies to the Section Manager position, such as case management systems, data input tools, or spreadsheet software. This highlights your technical competency and readiness to handle the responsibilities of the role effectively.

In your response, explain your methods for prioritization and time management, perhaps by using specific criteria to rank cases based on urgency and importance. Be sure to connect your approach with how it supports the objectives of a Section Manager.

Discuss techniques you have employed to foster a positive culture, such as open communication, team-building activities, or recognition programs. Relate your answer back to the value of a supportive environment and how it can enhance team performance in the Section Manager role.

When addressing conflict resolution, emphasize your strategy to mediate between parties to understand the issue fully. Discuss your belief in maintaining open dialogue, exploring mutual solutions, and ensuring a respectful resolution. This aligns closely with the leadership responsibilities of a Section Manager.

Focus your answer on your passion for public service, commitment to improving healthcare access, and excitement about working with vulnerable populations. Highlight how your skills and experiences align with NHED’s mission, making it clear that this role aligns perfectly with your career goals.