Manager, Operations

As the Manager, Operations at KAYAK, your core responsibilities include overseeing daily operations, managing data centers, and optimizing workflows. You will lead a team of operations engineers, ensuring effective service delivery and collaborating across departments. You'll handle project management, maintain vendor relationships, and oversee the budgeting for operations-related activities. Your role will also involve implementing standard processes to enhance productivity.

To qualify for the Manager, Operations role at KAYAK, candidates should possess a minimum of 5 years of experience in operations management within technology. A strong background in data center operations and familiarity with operational management tools are essential. Effective leadership, communication skills, and the ability to collaborate across diverse teams are also important for success in this role.

At KAYAK, we believe in supporting the growth of our employees, especially for those in the Manager, Operations position. We offer development dollars for personal and professional growth, leadership development opportunities, and access to thousands of on-demand e-learnings. We are committed to your career growth and success.

The work environment for the Manager, Operations at KAYAK is dynamic and collaborative, encouraging innovation and teamwork. You will be part of a diverse and inclusive culture that values different perspectives. With a focus on mental well-being, you can also expect flexibility, such as no meeting Fridays and generous paid vacation days.

In the Manager, Operations role at KAYAK, you will use a variety of operational management tools, including network management systems, data analytics applications, and security protocols. Familiarity with cloud services, particularly AWS, and big data solutions will also be important, along with a continuous focus on exploring new technologies.

When prioritizing operational tasks as a Manager, Operations, I evaluate the urgency and impact of each task. I ensure alignment with team goals and company objectives, considering resource availability and potential challenges. Establishing open communication with my team also helps in identifying critical tasks that could hinder overall operations.

In my previous roles, I managed data center operations where I oversaw infrastructure planning, vendor negotiations, and resource allocation. I implemented monitoring systems that increased uptime and efficiency while fostering a collaborative environment with my team to recommend improvements and best practices.

I focus on creating a supportive environment for mentoring. I set regular one-on-one meetings to understand team members’ career aspirations and provide targeted feedback, along with resources for skill development. Encouraging participation in training programs and workshops is also part of my approach to nurturing talent.

I adopt a structured project management methodology that includes defining clear objectives, timelines, and milestones. I utilize collaboration tools for transparent progress tracking and regularly check in with team members to address any obstacles promptly, ensuring projects are completed on time.

Successful operational processes hinge on clear communication, flexibility, and constant evaluation. It’s crucial to create robust documentation and standard operating procedures while continuously seeking improvement opportunities and staying informed of industry best practices.

I facilitate effective collaboration through regular interdepartmental meetings, shared objectives, and collaborative tools. I encourage open dialogue to understand each department's needs and align our operational goals, creating a unified approach towards common objectives.

When unexpected operational issues arise, I remain calm and quickly assess the situation to gather relevant information. I involve the necessary team members to brainstorm solutions and devise a plan for the issue's resolution while maintaining communication with stakeholders.

I have extensive experience utilizing cloud services, particularly AWS, for operational management. I have led migrations to cloud infrastructure and managed cloud resources to optimize performance and cost. I prioritize security in all cloud operations while ensuring compliance.

To measure the success of operational improvements, I establish clear metrics aligned with our objectives such as efficiency, cost savings, and quality indicators. Regular review of these metrics allows me to identify the impact of changes and areas for further enhancement.

I stay updated on industry trends by following relevant publications, attending conferences, and participating in online forums. I also engage with my professional network to share insights and learn from best practices within the operations sector.