Merchant Onboarding Administrator

As a Merchant Onboarding Administrator at Financeit, your primary responsibilities include overseeing the account intake process, reviewing merchants to ensure compliance with underwriting guidelines, and communicating with sales and risk teams. You'll conduct credit underwriting for new merchants and flag any necessary policy exceptions. All of these tasks are essential for improving our merchant onboarding experience and bolstering our growth.

To be considered for the Merchant Onboarding Administrator role at Financeit, candidates should have at least one year of experience in personal credit lending and underwriting practices. A background in customer service and the financial services industry is beneficial. Familiarity with CRM systems, especially Salesforce, is preferred, as well as strong interpersonal and organizational skills.

At Financeit, we pride ourselves on our award-winning corporate culture. As a Merchant Onboarding Administrator, you’ll work in a collaborative and inclusive environment where your contributions are valued. We prioritize flexibility, offering hybrid workplace options and a supportive atmosphere that fosters both personal and professional growth.

Financeit is dedicated to employee growth, especially for those in potentially challenging roles like Merchant Onboarding Administrator. We offer comprehensive career learning and development programs, enabling you to expand your expertise and advance in your career. Regular virtual events and activities also help foster team bonding and shared learning.

Alongside your experience in lending and customer service, proficiency in multitasking effectively and meeting deadlines under pressure will make you a standout candidate for the Merchant Onboarding Administrator position at Financeit. Bilingualism in French and English is also considered a strong asset, contributing to our diverse and inclusive team.

In this role, the account intake process entails gathering all necessary documentation, assessing the merchant's credit history through commercial and personal credit bureaus, and ensuring compliance with Financeit's underwriting guidelines. Emphasizing organization and attention to detail is key here.

Effective communication is vital; I prioritize keeping all parties informed about progress and any issues. I aim to establish a relationship based on mutual accountability, adhering to Service Level Agreements (SLAs) and ensuring clarity in our interactions.

I have a solid background in credit underwriting where I assessed various applications, conducted risk analysis, and made informed decisions based on company guidelines. I also ensured that all merchant accounts adhered to compliance standards.

I would first assess the legitimacy of the request based on documented evidence and precedent. If reasonable, I would communicate my findings to management clearly and provide a recommendation, emphasizing the importance of maintaining our risk standards while being accommodating.

In previous roles, I've balanced various responsibilities, such as handling multiple underwriting cases while ensuring timely communication with stakeholders. I manage my time well by prioritizing tasks and utilizing tools to stay organized and focused.

Some challenges include ensuring compliance with ever-evolving guidelines, remaining vigilant against fraud, and retaining a quality onboarding experience amid heavy workloads. I believe leveraging team collaboration can help tackle these challenges effectively.

I find great motivation in helping customers succeed, which directly correlates with our business goals. Building relationships and ensuring that merchants feel supported throughout the onboarding process drive my passion for providing exceptional service.

Financeit's commitment to collaboration, inclusivity, and its positive workplace culture aligns with my values. I am excited about the opportunity to contribute to a team that makes a tangible impact while also focusing on personal growth and development.

I stay updated on our underwriting guidelines and actively participate in training sessions and discussions. Checking each application meticulously against these guidelines is key, as is communicating with my team to discuss any updates or changes.

Beyond my technical experience, I bring strong organizational and interpersonal skills that foster effective communication and collaboration. My attention to detail ensures accuracy in processes, which is essential for minimizing risks and enhancing the onboarding experience.