Senior Business Account Executive 3, SMB - job 2 of 3

As a Senior Business Account Executive 3 at Comcast, your primary responsibilities will include selling Internet, Data, Video, and Voice services to small and mid-size businesses. You will focus on advanced communications solutions such as PRI and Hosted PBX, develop local business partnerships, and maintain high customer satisfaction. Creating effective sales presentations and achieving sales goals are also key components of your role.

To qualify for the Senior Business Account Executive 3 position at Comcast, you should ideally hold a Bachelor's Degree. However, a combination of relevant coursework, experience, or extensive related professional experience may also be considered. In addition, you should have 5-7 years of relevant work experience in sales, ideally in telecommunications or technology.

At Comcast, sales teams receive comprehensive support to achieve their targets through access to advanced resources, training, and collaborative teamwork. The company encourages a consultative sales approach and provides tools that help in identifying customer needs, ensuring that you deliver the best solutions possible and enhance customer relationships.

As a Senior Business Account Executive 3 at Comcast, you have the potential to earn significant upside above your targeted earnings through a competitive commission structure. The total target compensation can reach up to $109,888, and commission plans are designed to reward overachievement in sales targets, providing a strong incentive to excel.

Comcast seeks Senior Business Account Executives who exhibit qualities like adaptability, excellent communication skills, and problem-solving ability. Being customer-focused and having persuasive skills are essential for engaging clients. Furthermore, resilience, integrity, and a knack for technical knowledge will set you apart in driving sales and enhancing customer experiences.

When pitching Comcast products, start by actively listening to the client's needs and challenges. Tailor your presentation to showcase how specific Comcast solutions, like Hosted PBX or Internet services, directly address those needs. Use real-world examples and success stories to build credibility, ensuring you highlight both the features and benefits of the products.

Handling objections effectively involves empathizing with the client’s concerns and providing clear, factual answers. Reiterate the value of Comcast’s services while addressing their specific objections. Acknowledge their feelings and share success stories from other clients to reinforce your points and build trust.

To develop new leads, I utilize a mix of prospecting methods including cold calling, attending networking events, leveraging social media, and asking for referrals from existing clients. I also research local businesses to find opportunities that align with Comcast's strengths, ensuring targeted outreach efforts are both efficient and effective.

Staying informed about industry trends and competitors is crucial. I regularly read industry publications, participate in webinars, and engage in professional networking groups. Additionally, I make it a point to converse with colleagues within Comcast to gain insights and perspectives that can enhance my competitive positioning in the market.

In my previous role, I exceeded my sales targets by 30% in one quarter by implementing a strategic plan focused on high-potential clients. I identified key accounts that were underperforming and developed personalized engagement strategies, including hosting informative sessions on our services, which ultimately drove up conversions significantly.

I believe both are equally important. Meeting sales targets is essential for business growth, but ensuring customer satisfaction creates lasting relationships that lead to repeat business. A satisfied customer often becomes a long-term partner who can also refer new clients, effectively enhancing sales efforts without compromising service quality.

I prioritize tasks based on urgency and potential impact on my sales goals. I maintain a detailed territory management plan outlining key clients and prospects, which helps me allocate time efficiently. Weekly reviews of my progress and adjusting my strategies help ensure that I'm always moving toward meeting or exceeding my targets.

I’m motivated by the thrill of building relationships and providing valuable solutions to clients. Additionally, seeing the positive impact of my work on businesses drives me to exceed goals. The commission structure and recognition for my achievements also play significant roles in motivating me to excel.

Handling pressure involves staying organized and maintaining a positive mindset. I break down my sales goals into smaller, achievable tasks, allowing me to track progress consistently. Regular self-reflection and adjusting my approach help manage stress, and I find motivation in celebrating small wins along the way.

I am excited about the opportunity to work for Comcast because of its reputation for innovation in the telecommunications field. I want to be part of a team that is at the forefront of technology and offers cutting-edge products. The company’s commitment to customer satisfaction and strong emphasis on teamwork also resonate with my professional values.