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Commercial Account Executive

About us

Common Room is the customer intelligence platform that captures every buying signal, giving companies superpowers with AI enrichment and automation to reach the right person with the right context at the right time. 

Despite an explosion of buyer signals, companies are left struggling with siloed point solution vendors, bloated tech stacks, and unactionable "intent" data. Common Room brings together all the buying signals you care about in one place so you can track the entire customer journey, match signals to real people and accounts, take action and automate

We’ve raised over $50 million from top-tier investors including Greylock, Index, and Madrona to build the world's first customer intelligence platform for modern B2B companies. And we’re backed by 25+ operators from the fastest-growing companies in the world such as Figma, Stripe, Airtable, Slack, Notion, Loom, and more.

You + Common Room? You’d be joining a team that revels in asking hard questions, collaborating gladly, and making decisions quickly—a team that values simplicity, passion, trust, each other, and our customers above all.

So hello! Please, knock on our door. We'd love to meet you.

Why we need you:

Our demand is outpacing our current ability to keep up as leads from marketing break records month after month. You’ll take on aggressive goals and own deals from start to finish in an innovative and quickly growing space. We’ll look to you to manage multiple deals concurrently, navigate org structures, and help alleviate our prospects’ pain points. You’ll build pipeline and touch every internal team in assisting prospects through the customer journey. As a founding AE on the Sales team, you’ll have a direct role in defining what Sales looks like both at Common Room and for our customers as we work with them to reimagine SaaS GTM.

Few roles provide such a direct impact on the growth of the company and you’ll work closely with the founders. You thrive in ambiguity and you’re comfortable running point on key deals interfacing with everyone from core user personas to executive sponsors. You’ve managed a book of business, and are energized by building a playbook for future team members. You’re maniacally customer-focused, and have the know-how to navigate technical discussions and decisions. You have a passion for product and closing the loop between customers and Product and Engineering. You’ll bring best practices, deep sales acumen, and a drive to close deals quickly.

How you’ll contribute:

  • Identify and qualify leads and develop them into high-value opportunities.

  • Build deep empathy and relationships with our users and establish communications at the highest executive levels in your accounts to understand their needs and priorities, and to speed up and simplify the deal process.

  • Own the closing process, including negotiations and procurement activities.

  • Work with technical stakeholders to onboard and set up the relevant data pipelines to light up the insights and value use cases for our customers.

  • Partner with customer engineers, customer success, and the executive team to create relationships within all levels of key accounts.

  • Translate learnings from customer conversations to internal product marketing and product teams to turbo-charge our creation of the category and increase the value of Common Room.

You will enjoy being a member of our team if you have:

  • Experience managing end-to-end SaaS sales cycles for complex products, with bonus points for familiarity with PLG or PLS motions.

  • A track record of success in driving consistent activity, pipeline development, and quota achievement, resulting in recurring promotion.

  • Previous experience at growth-stage companies with a preference for developer tools, data analytics, or value-based selling to sales and marketing orgs.

  • A solution-based approach to selling and the ability to manage a sales process.

  • Excellent presentation and listening skills, organization, and contact management capabilities.

  • A hands-on approach to learning technical concepts and leading technical discussions internally and externally with stakeholders of all levels.

  • A strong desire and willingness to learn and build as our product and processes evolve.

In your first week, expect to:

  • Dive deep into core personas and use cases for Common Room

  • Understand how Common Room differentiates from other GTM tools

  • Meet your team as well as cross-functional partners and company leadership

In your first month, expect to:

  • Become proficient at leading discovery, demos, POCs, and deal closing / negotiation

  • Know the Common Room script backward and forward and put your own spin on it

  • Wrap your arms around your existing book of business (e.g., use cases, buyer maps, etc.)

  • Close your first deal (or deals!) with Commercial sales cycles as short as two weeks

In your first three months, expect to:

  • Be fully ramped and have sufficient pipeline coverage to achieve next quarter’s target

  • Become an expert on GTM tools and achieve trusted advisor status with your customers

  • Contribute best practices to the team in order to increase win rates, velocity, and deal size

  • Mentor new AEs to shorten their ramp and help to shape the hiring profile as we build the team

Our values:

  • Be Customer-centric - We work backwards from the needs of our customers. The crisp articulation of customer value guides our decisions.

  • Strive for Simplicity - We choose simplicity over complexity whenever possible. We seek to identify and understand the essential quality of what we are building.

  • Make it Happen - We are quick to take the first step, and prioritize decisiveness over fear of making a mistake. We don’t confuse motion for movement and we measure ourselves on impact over actions.

  • We’re In this Together - We measure personal success by the success of our customers and teammates. Relationships matter, and the strongest ones are built on the foundations of trust, enablement, and transparency.

Our benefits:

Our investment in caring for our employees and their families is a key part of our values and culture at Common Room:

  • Competitive base compensation with meaningful equity ownership

  • Health insurance including medical, dental, and vision, HSA and FSA

  • We pay 100% of your employee premium and 50% of your premium for any dependents

  • Unlimited Paid Time Off

  • Paid Company Holidays

  • Work from home policy including a laptop and support for your home office needs

  • Monthly Remote Stipend

  • 401(k) self contribution

  • Paid Family Leave

  • Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle

Common Room provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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What You Should Know About Commercial Account Executive, Common Room

Common Room is looking for a Commercial Account Executive to join our innovative and rapidly growing sales team. As the first sales team member at Common Room, you’ll take charge of the sales process from start to finish, managing multiple deals at the same time and helping alleviate our prospects' pain points. You will be integral in building a robust pipeline that will contribute directly to the company's growth as we revolutionize the SaaS go-to-market space. Engaging with diverse teams across the organization, you'll ensure our customers receive expert support throughout their journey. You’ll thrive in ambiguity and enjoy the challenge of navigating complex organizational structures, meeting with everyone from core user personas to executive sponsors. If you have a passion for technology and sales, possess deep technical knowledge, and are eager to build a playbook for future team members, Common Room could be the perfect place for you. We want someone who is customer-focused, has a proven record of managing a book of business, and can create strong relationships at the executive level. Come help us capture vital buying signals with our cutting-edge customer intelligence platform and make a direct impact on our company’s trajectory. We’re excited to see how your experience and enthusiasm will fit into our team's collaborative culture. Let’s connect and discuss how we can grow together.

Frequently Asked Questions (FAQs) for Commercial Account Executive Role at Common Room
What are the responsibilities of a Commercial Account Executive at Common Room?

As a Commercial Account Executive at Common Room, you will be responsible for managing the entire sales process, from identifying and qualifying leads to closing deals. You'll also maintain relationships with high-level executives, partner with technical stakeholders on onboarding processes, and translate customer feedback to improve our products. Additionally, you will work closely with internal teams, ensuring a smooth customer journey while building a playbook for future sales team members.

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What qualifications are required for the Commercial Account Executive role at Common Room?

To be a successful Commercial Account Executive at Common Room, candidates need experience in managing end-to-end SaaS sales cycles, ideally within growth-stage companies. An analytical approach to solving customer problems, strong organization skills, and the ability to engage in technical discussions are crucial. Familiarity with product-led growth methodologies and a demonstrated ability to meet and exceed sales quotas will also significantly enhance your application.

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How does Common Room support the development of its Commercial Account Executives?

Common Room is committed to the growth and success of its team, providing a supportive environment where you can develop professionally. Upon joining, new Commercial Account Executives can expect thorough training on core personas and use cases, as well as the opportunity to work closely with leadership. Over time, you’ll have the chance to mentor new hires, share best practices, and significantly contribute to shaping the sales process within the organization.

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What does success look like for a Commercial Account Executive at Common Room?

Success for a Commercial Account Executive at Common Room is reflected through consistently achieving or exceeding sales targets, efficiently managing a growing pipeline, and developing strong relationships at all levels within customer accounts. Additionally, providing valuable insights that help enhance product offerings and sharing unique approaches to closing deals contribute to the overall success of both the individual and the company.

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What does the onboarding process look like for the Commercial Account Executive position at Common Room?

The onboarding process for a Commercial Account Executive at Common Room is designed to ensure you hit the ground running. In your first week, you’ll familiarize yourself with core personas and competitive differentiation. Within your first month, you will lead discovery calls, demos, and negotiations, and get deep into your book of business. By the end of your first three months, you should be fully ramped up, achieving your targets, and contributing to the team’s best practices.

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Common Interview Questions for Commercial Account Executive
How do you approach managing a sales pipeline as a Commercial Account Executive?

To manage a sales pipeline effectively, I prioritize regularly tracking and analyzing leads and their progression through the sales funnel. I utilize CRM tools to maintain organization and document interactions with prospects, ensuring timely follow-ups and identifying potential roadblocks early. By focusing on developing relationships and understanding customer needs, I can better tailor my approach and move deals forward efficiently.

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Can you describe a time when you successfully closed a difficult deal?

In a previous role, I faced a challenging deal where the prospect had competing offers. I focused on building strong relationships with the stakeholders, listening carefully to their concerns, and highlighting our product's unique value tailored to their specific needs. By conducting follow-ups and negotiating effectively, I was able to successfully close the deal, resulting in a long-term partnership.

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How do you build relationships with executive sponsors in an account?

Building relationships with executive sponsors involves proactive engagement and a tailored communication approach. I start by having in-depth conversations to understand their business challenges and objectives, demonstrating how our solutions can help achieve their goals. Regular check-ins, sharing relevant insights, and involving them in the process help foster trust and establish myself as a reliable advisor.

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What is your strategy for identifying high-value opportunities?

My strategy for identifying high-value opportunities involves a combination of market research, leveraging data, and understanding customer signals. I utilize tools to track industry trends and focus on segments that align well with our product offerings. Additionally, engaging with existing customers for referrals can also uncover new, high-potential leads.

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How do you handle objections during the sales process?

Handling objections involves active listening and maintaining a solution-based approach. I ensure I fully understand the objection before responding, addressing concerns with clarity and providing evidence of how our product can resolve their issue. Framing conversations positively and reinforcing the value our solutions provide generally helps alleviate concerns and move the conversation towards a close.

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Can you explain your approach to preparing for a product demo?

My approach to preparing for a product demo begins with understanding the specific needs and use cases of the prospect. I tailor the demonstration to showcase features that directly address their challenges and objectives, ensuring that I highlight relevant benefits. Practicing the demo thoroughly and anticipating potential questions is also critical to ensure a smooth presentation.

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How do you prioritize your tasks in a fast-paced sales environment?

In a fast-paced sales environment, I prioritize tasks by evaluating urgency and impact. I utilize tools to help manage my calendar and set aside specific time slots for follow-ups, prospecting, and administrative tasks. By breaking projects into manageable steps and staying organized, I ensure that I meet deadlines and maintain momentum.

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What sales tools have you used, and how have they benefited your sales process?

I've utilized various sales tools such as CRMs for tracking customer interactions, lead generation software, and analytics tools to monitor performance. These tools help streamline my process by automating repetitive tasks, providing insights into customer behavior, and enabling me to run effective campaigns, significantly enhancing my efficiency and results.

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What role does collaboration play in your success as a Commercial Account Executive?

Collaboration is essential to my success as a Commercial Account Executive. I work closely with marketing to align messaging, customer success to ensure seamless onboarding, and product teams to relay valuable feedback from clients. Building cross-functional relationships creates a unified approach that ultimately leads to better outcomes for our customers and the company.

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How do you stay informed about industry trends relevant to your sales strategy?

I stay informed about industry trends by subscribing to relevant publications, attending webinars, and joining professional networks. I also engage with customers on their pain points and strategies, which offers insights into not just the competitive landscape but also emerging challenges and opportunities that could influence my sales strategy.

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Common Room is the community intelligence platform that helps you build better products, deepen relationships, and grow faster. Common Room brings together community engagement, product usage, and customer data into a single place. We use intelli...

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DATE POSTED
January 10, 2025

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