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Director, B2B Acceptance Client Management - job 2 of 2

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Visa Business Solutions (VBS) team is a world-class commercial organization experiencing tremendous, double-digit growth as we expand into new payment flows and continue to grow our core card solutions. This role is dedicated to serving our partners with merchant servicing needs in in multiple Asia PAcific markets.  Its’s an incredibly exciting team to join our team as we are continuing to expand globally. We work closely with Merchants and other ecosystem players to deliver these services.  We believe that the market is at an inflection point whereby Visa can play a larger role in building and delivering solutions around the world. 

The role reports into the B2B Acceptance team within VBS.   Our focus within B2B Acceptance is to identify needs, assess opportunities and options and quickly act upon our vision while ensuring strong execution. This role specifically is responsible for building and expanding Merchant relationships in multiple Asia Pacific markets. Specific responsibilities for this role may include:

  • Managing a portfolio of top B2B merchants in Asia Pacific markets who bring in +1B in payment volume for Visa.
  • Oversee Merchants with a consultative and strategic approach to uncover a full understanding of their card acceptance processes and challenges. 
  • Identify B2B expansion opportunities - agreements with accepting and non-accepting merchants-suppliers and expand B2B commercial volume through Acquisition-Expansion, Partnership or Relationship management
  • Investigating with internal and external partners to understand business needs and local market conditions
  • Contribute active leadership to the broader B2B Acceptance team and VBS organization.
  • Ensure merchants-suppliers are optimizing their acceptance environment though use of appropriate tools-solutions.
  • Actively develop acceptance deals with suppliers-merchants to position Visa as a preferred method for commercial payment.
  • Drive deep analytics and deal-modeling leadership, partner closely with regional AEs and BDs, VBS Sales Specialists and MS&A, Pricing and other functions.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

  • 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD
  • Preferred Qualifications
  • 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Average salary estimate

$135000 / YEARLY (est.)
min
max
$120000K
$150000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Director, B2B Acceptance Client Management, Visa

At Visa, we are seeking a passionate and experienced Director of B2B Acceptance Client Management to join our vibrant team in Melbourne, Australia. As a pivotal player in the Visa Business Solutions (VBS) team, you will champion merchant servicing needs across multiple Asia Pacific markets, contributing to our growth story. You'll manage a portfolio of top B2B merchants who excel in bringing significant payment volume, ensuring their card acceptance processes align with best practices. Collaborating closely with merchants and ecosystem partners, your role is to identify expansion opportunities and foster relationships that benefit all stakeholders. You’ll lead from the front with strategic insights, diving into analytics that inform our approach to building solutions that truly elevate commercial payment methods. If you love dynamic environments and are driven by making a meaningful impact within a purposeful industry leader, we invite you to experience Life at Visa today! This opportunity is perfect for those who thrive on innovation and seek to expand their expertise while shaping the future of payments across the globe.

Frequently Asked Questions (FAQs) for Director, B2B Acceptance Client Management Role at Visa
What are the primary responsibilities of the Director of B2B Acceptance Client Management at Visa?

The Director of B2B Acceptance Client Management at Visa is responsible for managing a portfolio of high-volume B2B merchants in Asia Pacific, overseeing their card acceptance processes, and uncovering opportunities for commercial growth. This role entails strategic relationship management, ensuring that merchants optimize their acceptance environments while actively contributing to the B2B Acceptance team’s vision and execution.

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What qualifications are required for the Director of B2B Acceptance Client Management position at Visa?

Qualified candidates for the Director of B2B Acceptance Client Management role at Visa typically have 10 or more years of relevant experience alongside a Bachelor's Degree. Advanced degrees such as a Master's, MBA, or a PhD may substitute for years of experience. Candidates with more than 12 years of work experience or advanced degrees will have a competitive advantage.

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What skills are essential for success as a Director of B2B Acceptance Client Management at Visa?

Success in the Director of B2B Acceptance Client Management role at Visa hinges on strong analytical, strategic thinking, and relationship-building skills. Candidates must be comfortable engaging with top B2B merchants and have a knack for uncovering business needs while driving impactful solutions. Effective leadership and collaboration with cross-functional teams are also vital for achieving success.

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How does Visa support career growth in the Director of B2B Acceptance Client Management role?

At Visa, we prioritize career development and provide numerous paths for growth within the B2B Acceptance Client Management role. This includes access to training programs, mentorship from experienced leaders, and opportunities to lead innovative projects that stretch your skill set and foster professional advancement.

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What is the work environment like for the Director of B2B Acceptance Client Management at Visa?

The work environment for the Director of B2B Acceptance Client Management at Visa is dynamic and collaborative, integrating both in-office and hybrid models. Expect a culture that values innovation and teamwork, a clear focus on delivering impactful solutions, and frequent interaction with colleagues and clients across diverse geographic markets.

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Common Interview Questions for Director, B2B Acceptance Client Management
Can you describe your experience managing relationships with B2B merchants?

When answering this question, detail your past experiences working with B2B merchants, focusing on how you identified their needs and built effective partnerships. Highlight specific successful projects that demonstrate your strategic thinking and problem-solving abilities.

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What strategies would you employ to identify expansion opportunities in B2B markets?

Consider discussing techniques such as market analysis, competitor research, and stakeholder consultations. Providing examples from your past roles can show how you've successfully identified and implemented growth strategies in similar contexts.

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How would you approach optimizing merchants' acceptance environments?

In your response, emphasize a strategic, consultative approach. Discuss understanding the current card acceptance challenges faced by merchants and how you would leverage Visa's resources and technology to enhance their capabilities.

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What role do data analytics play in your decision-making process?

Highlight your experience with data analytics tools and methodologies. Discuss how data-driven insights can guide decisions regarding partnerships, market expansion, and overall strategy in managing B2B relationships.

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How do you plan to contribute to the broader B2B Acceptance team at Visa?

Convey your commitment to teamwork and leadership. Discuss how you would actively participate in meetings, lead projects, and share insights that can elevate the entire B2B Acceptance team's performance and outcomes.

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Can you provide an example of a successful negotiation you've led?

Prepare to share a detailed story of a negotiation that resulted in a meaningful business outcome. Focus on your tactics, the challenges faced, and how you persevered to achieve a win-win outcome for all parties involved.

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What are the biggest challenges you've encountered in B2B client management?

Reflect on past experiences where you faced challenges such as changing market dynamics or client expectations. Discuss the resolution process and what you learned to enhance your problem-solving skills for future situations.

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Why do you want to work for Visa in the B2B Acceptance team?

Articulate your passion for the payments industry and how Visa’s mission aligns with your career goals. Stress your desire to impact an innovative company that prioritizes partnership and growth in the B2B sector.

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How do you keep up with industry trends in payments and B2B commerce?

Discuss your strategies for staying informed, such as attending industry conferences, subscribing to relevant publications, or participating in professional networks. Emphasize your proactive approach to learning and adaptability in a fast-changing landscape.

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What is your leadership style, and how do you motivate a team?

Share your leadership philosophy, focusing on how you empower team members and foster an environment conducive to collaboration and innovation. Provide examples demonstrating how your approach has led to successful team performance.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

2153 jobs
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Full-time, hybrid
DATE POSTED
March 26, 2025

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