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Credentialing Administrator - Hybrid

Overview

Please be advised, if you are viewing this position on Indeed, that the salary rate/range set forth herein was provided by Indeed. Concentra's market specific rate/range will be provided during the interview process.

 

Primary responsibilities include, but are not limited to, day-to-day support for the Contracting and Credentialing teams including launching of team workflows in the IntelliCred database; manage and track DOT and APC/ATC certification and compliancy; facility credentialing for Group Health payers; tracking of group health payer agreements/contracts for executive review/signatures; allocating and submitting expenses for internal credentialing verification charges.

Responsibilities

  • Serve as support for maintaining and tracking DOT certifications for all physicians, nurse practitioners, and physician assistants. Research/validate DOT certification and practice profiles via the National Registry of Certified Medical Examiners (NRCME) website. Notification of DOT certification and practice profile status is communicated to the field EAs and tracked for Concentra compliancy through the IntelliCred database
  • Serve as support for maintaining and tracking all APC/ATC agreements for compliancy. Submits written request to field EAs for APC/ATC agreements for all new hire, annual/biennial renewals and supervising physician changes of Nurse Practitioners, Physician Assistants, and Athletic Trainers. Completion of APC agreement requests are tracked and monitored for compliancy through the IntelliCred database
  • Facilitate, maintain and track facility credentialing applications for Urgent Care, Physical Therapy, Primary Care and Work Comp payers. Includes completion of simple to complex credentialing applications with supporting documents such as local, state, and federal licensures, CLIA certificates, center assessment and services offered questionnaires. Credentialing activities are maintained and tracked in the IntelliCred database through various workflows
  • Act as the primary liaison to secure needed facility licensures by working with internal licensing department, clinical and operational leaders.
  • Conduct internal audits such as facility rosters and various IntelliCred database validations to ensure data integrity
  • Launching workflows in the IntelliCred system for Medicare, Group Health and Quality Control and Administration teams for new hires, terms, location updates for clinician Medicare enrollment, external payer credentialing needs, APC Collaborative Agreements and DOT certification compliancy
  • Participate in acquisition activities for the department to include but not limited to launching workflows for all teams, updating all internal facility rosters and IntelliCred Group records
  • Maintain all departmental administrative tasks such as office supplies, incoming/outgoing mail, Fed Ex, department contact lists, etc.
  • Create and maintain internal Facility Listings on shared drive and Groups/Locations in database to include facility demographics, NPIs, legal entity, TIN, Medicare PTAN and billing information utilized by the department and for external Group Health payer needs. Prepare various reports such as custom facility listings and provider rosters as requested for internal and external clients
  • Track contracts for review and signature by executive leaders. Maintain all Group Health payer contract files via electronic and hard-copy file system
  • Reconciliation for Internal Credentialing verification charges. Obtain receipts for each transaction, validate and allocate the correct billing string for biweekly submission through the Concur expense reporting system

 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Education Level:              

High School Diploma or GED

 

Major: 

Degree must be from an accredited college or university.

 

Education Details:

  • A college degree in related field or equivalent work experience.

Additional Data

Customarily has at least the following experience: 2 years

  • Customarily has at least 2 years of administrative skills experience
  • Moderate to advanced Excel skills

Concentra is an Equal Opportunity Employer M/F/Veterans/Disabled

Average salary estimate

$60000 / YEARLY (est.)
min
max
$50000K
$70000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Credentialing Administrator - Hybrid, Concentra

Are you ready to take your career to the next level as a Credentialing Administrator with Concentra in Addison? This hybrid role offers a fantastic opportunity to play a vital part in our Contracting and Credentialing teams, ensuring the smooth operation of various workflows within our IntelliCred database. As a Credentialing Administrator, your daily tasks will involve managing DOT and APC/ATC certifications, engaging with internal teams and external clients, and ensuring compliance with all necessary credentialing standards. You will take the lead in maintaining and tracking facility credentialing applications while also conducting internal audits to ensure our processes are top-notch. If you're a detail-oriented problem-solver with at least two years of administrative experience and moderate to advanced Excel skills, this could be the perfect fit for you. Not only will you liaise with licensing departments and healthcare professionals, but you will also manage key administrative duties like tracking contracts and preparing reports. Joining Concentra means becoming part of an equal opportunity employer that values diversity and fosters a supportive environment for all employees. If you’re passionate about healthcare and are looking for a role that offers growth and a chance to make a real impact, consider applying today to be our next Credentialing Administrator!

Frequently Asked Questions (FAQs) for Credentialing Administrator - Hybrid Role at Concentra
What are the primary responsibilities of a Credentialing Administrator at Concentra?

As a Credentialing Administrator at Concentra, your main responsibilities will include supporting the Credentialing teams, managing DOT and APC/ATC certifications, tracking facility credentialing applications, and ensuring compliance with various payer agreements. You'll be working in the IntelliCred database to facilitate workflows and ensure our organizational standards are met.

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What qualifications are required for the Credentialing Administrator position at Concentra?

To qualify as a Credentialing Administrator at Concentra, you should have at least a High School Diploma or GED, with a preference for candidates holding a degree from an accredited college or university. Relevant work experience, particularly in administrative roles, is essential—typically at least two years. Proficiency in Excel is also required to perform various data management tasks effectively.

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How does a Credentialing Administrator at Concentra support compliance efforts?

In your role as a Credentialing Administrator at Concentra, you will play a key role in supporting compliance by maintaining and tracking certification statuses and ensuring all applications are completed accurately. You'll conduct internal audits and work closely with other departments to verify that all necessary documentation is up to date and compliant with local, state, and federal requirements.

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What systems does a Credentialing Administrator at Concentra utilize?

As a Credentialing Administrator at Concentra, you will utilize the IntelliCred database for managing credentialing workflows and maintaining documentation. Additionally, you will work with other tools like Concur for expense reporting and may interact with various reporting systems for generating needed facility and provider information.

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What is the work environment like for a Credentialing Administrator at Concentra?

The work environment for a Credentialing Administrator at Concentra combines both office and remote activities, providing a hybrid setting that allows for flexibility. You will work in a collaborative atmosphere with healthcare professionals and administrative teams, ensuring a sense of community and support while focusing on your critical tasks.

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Common Interview Questions for Credentialing Administrator - Hybrid
What experience do you have in managing medical professional credentials?

When answering this question, be specific about your past roles related to credentialing, what tools you used, and any particular challenges you overcame. Highlight your familiarity with compliance regulations and how you've ensured that all documentation meets necessary standards.

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How do you prioritize tasks as a Credentialing Administrator?

Discuss your approach to task management, focusing on how you assess urgency versus importance. Share examples of tools or methods you use to stay organized, which might include to-do lists or software applications that help manage workflows effectively.

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How do you handle discrepancies in credentialing or compliance documentation?

Employ a structured approach in your explanation. Discuss how you investigate discrepancies, communicate with relevant parties, and ensure resolution while maintaining compliance and accuracy in records.

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Can you describe a time you improved a process in your previous role?

Provide an example of a specific process you streamlined or improved. Discuss the impact of this change on efficiency or accuracy, showcasing your problem-solving skills and initiative.

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What tools do you find most useful in a credentialing role and why?

Talk about specific software applications (like IntelliCred or ERP systems) that you have used, emphasizing their functionalities that benefit credentialing tasks. Discuss any relevant features that help keep track of certifications, applications, and compliance.

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How would you ensure compliance when working under tight deadlines?

Explain your ability to remain focused under pressure and your strategies for meeting deadlines without compromising on quality. Mention techniques for staying organized and being proactive in communications to mitigate issues.

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What strategies do you use to stay current with changes in healthcare regulations affecting credentialing?

Discuss your commitment to continuous learning, which could include resources like industry publications, attending relevant training sessions, or participating in professional groups that keep you informed.

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How do you communicate with team members and leadership about credentialing issues?

Share your approach to clear and effective communication, focusing on both verbal and written methods. Discuss the importance of timely updates and how you ensure that all stakeholders are informed.

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What do you believe are the critical skills needed for a successful Credentialing Administrator?

Highlight skills such as attention to detail, analytical thinking, communication, and organizational abilities. Provide insights on why these skills are vital in maintaining compliance and proper credentialing procedures.

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How do you ensure data integrity in credentialing databases?

Explain the methods you use to maintain data accuracy, such as regular audits, double-checking entries, and cross-referencing with original documents. Emphasize the importance of meticulousness in maintaining trustworthy information.

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Full-time, hybrid
DATE POSTED
April 10, 2025

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