Commission Officer (AU Mortgage & Finance, Hybrid)

As a Commission Officer at ConnectOS, you will handle data entry to operating platforms, daily uploads of commission payment files, and the reconciliation of lender deposits to commission files. Your role involves managing inquiries from brokers and referrers while ensuring compliance with company standards and lender policies.

To be considered for the Commission Officer role at ConnectOS, candidates should have a minimum of 2 years of experience in customer service, with at least a year of experience in AU mortgage loan processing. Familiarity with customer relationship management systems is also required.

Commission Officers at ConnectOS enjoy benefits such as medical and dental coverage from day one, paid vacation and sick leave, complimentary sleeping quarters, wellness facilities, and competitive salary packages with annual appraisals, to name a few.

While not a strict requirement, exposure to accounts receivable is considered a nice to have for the Commission Officer role at ConnectOS. A fundamental understanding of lending practices is also desirable, complementing the essential skills needed for the position.

Yes! The Commission Officer position at ConnectOS features a hybrid work schedule that allows for flexibility between remote work and in-office settings, helping you achieve the ideal work-life balance.

It's important to highlight your relevant experiences and detail your role in loan processing. Discuss any specific loans you worked on, the systems you used, and how you ensured accuracy in all transactions.

Share your strategies for managing inquiries, such as prioritizing requests, staying organized, and maintaining clear communication. Provide examples of situations where you successfully managed high volumes of inquiries.

Discuss your attention to detail in data entry and how you ensure accuracy when reconciling files. Mention tools or systems you’ve used and the processes that have worked well for you in the past.

Building relationships requires clear communication and trust. Talk about how you foster rapport through regular updates, responsiveness, and showing that you value their partnership.

Provide a concrete example where you identified opportunities for improvement in data processes or communications that led to greater efficiency, including any measurable outcomes.

Share your passion for finance and helping clients achieve their goals. Discuss how the dynamic nature of finance excites you and drives your desire to continually learn and grow.

Discuss your approach to conflict resolution, emphasizing active listening, empathy, and finding a common ground to solve issues collaboratively within a team.

Explain how you remained flexible and focused during a transition, adapting your strategies to meet new challenges while still achieving desired results.

Research ConnectOS and emphasize your admiration for their commitment to employee growth, company culture, and their impact on the mortgage industry. Tailor your answer to reflect your alignment with their values.

Identify tools relevant to commission processing and customer relationship management, discussing how they enhance productivity, accuracy, and overall efficiency within the role.