IT Service Specialist Finance

The primary responsibilities of an IT Service Specialist Finance at Continental include collaborating closely with the Finance Team, managing service requests and tickets, planning and steering changes alongside business application managers, and controlling budgets for services. Additionally, you’ll play an active role in global IT and business projects, optimizing applications and their architecture to support the wider goals of the organization.

Candidates for the IT Service Specialist Finance role at Continental should possess an academic degree in Computer Science, Business Administration, or related fields. Experience in financial processes, excellent communication skills, and proficiency in English are also essential. Preferred qualifications include experience in IT service management, knowledge of business analytics tools (such as SAP BI/BW), and experience with external service providers.

At Continental, the work environment is challenging, international, and collaborative. As an IT Service Specialist Finance, you’ll work in an agile setting that promotes a flexible work model, allowing for a healthy work-life balance. You'll become part of an international team spread across various locations, fostering diverse perspectives and ideas.

Continental is deeply committed to the professional development of its employees. As an IT Service Specialist Finance, you will have access to continuous training opportunities, individual development planning, and mentoring programs. Employees are encouraged to pursue their personal growth, which can include participating in the global internal Software Academy.

While solid professional experience in IT service management or project environments is preferred for the IT Service Specialist Finance position at Continental, it is not strictly necessary. Candidates who demonstrate a strong understanding of financial processes, excellent problem-solving skills, and a customer-oriented approach will also be highly valued.

In answering this question, highlight your previous roles involving service management, detailing the processes you followed, tools you used, and how you ensured alignment with business needs. Discuss specific incidents or changes you managed successfully, emphasizing collaboration and communication with different stakeholders.

Explain your methods for assessing the urgency and impact of each request. Discuss prioritization frameworks you use and how you communicate with stakeholders to manage their expectations, ensuring that the most critical issues are resolved swiftly while still maintaining service quality.

Talk about your experience in controlling budgets by discussing specific budgeting tools or methodologies you have employed. Emphasize your ability to plan effectively, track expenses, and make adjustments as necessary, ensuring you align financial resources with project goals.

Discuss your approach to change management by highlighting methods you’ve used to identify the need for change, plan it effectively, and communicate with affected parties. Describe any frameworks or methodologies you've followed to ensure smooth transitions.

Share your background in financial processes, connecting it to the technology aspect. Discuss any tools or software you have used, like SAP BI/BW, and how you ensured IT solutions aligned with financial objectives.

Speak about the importance of clarity and cultural sensitivity in communication. Share your experiences using collaboration tools and outline how you ensure everyone is on the same page, despite geographical differences.

Provide a detailed account of a project, clearly outlining your role, the objectives, and the outcome. Focus on how you handled challenges and collaborated with team members to deliver a successful result.

Mention any Agile methodologies you’ve included in past projects, such as Scrum or Kanban. Discuss how these methodologies helped streamline processes and improve team collaboration, and cite any metrics of success you've observed.

Discuss the resources you use to stay updated, such as industry blogs, webinars, or professional networks. Highlight any relevant certifications or continuous education you've pursued to maintain expertise in the field.

Explain your approach to application optimization, mentioning specific tools or methods you've used to assess performance, gather feedback from users, and implement improvements that increase efficiency and usability.