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Assistant Registrar, Peter & Stephanie Nolan School of Hotel Administration; SC Johnson College of Business

About the Cornell SC Johnson College of Business:

Leading at the intersection of people, business, and technology, the Cornell SC Johnson College of Business is one of the most comprehensive business schools in the nation and includes many areas of expertise not found in any other leading institution. The college is comprised of the university’s three accredited business schools, each of which is recognized as among the best in higher education: the Charles H. Dyson School of Applied Economics and Management, the Samuel Curtis Johnson Graduate School of Management, and the School of Hotel Administration. Our academic research; industry and community engagement; and undergraduate, graduate, and professional degree programs all reflect the future of business: flexible, collaborative, and cross-disciplinary. The college community includes 244 research faculty, 44,000 alumni, and nearly 3,300 undergraduate, professional, and graduate students. The SC Johnson College of Business has an unparalleled resource base from which to draw—within the college, Cornell Tech in New York City, and Cornell University broadly.

The Cornell Peter and Stephanie Nolan School of Hotel Administration:

The Cornell Peter and Stephanie Nolan School of Hotel Administration at Cornell University is the premier school for hospitality education in the world. As an integral part of the Cornell SC Johnson College of Business, the school is leading the world in teaching and researching the business of hospitality—marketing, finance, real estate, operations, and more, all applied to the world’s largest and most exciting industry. Top faculty, industry leaders, alumni, and students work together to generate new knowledge for the hospitality industry and form the premier network that shapes the industry every day. The school is home to 900 undergraduates, 200 graduate students and more than 1,700 industry professionals from 90 countries enrolled in executive education.

   

The Assistant Registrar Opportunity:

While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a psychologically healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.

Reporting to the Nolan Registrar within the Office of Student Services (OSS), the Assistant Registrar works collaboratively with the OSS team to provide academic record maintenance; enrollment and course scheduling planning; transfer credit evaluation; degree tracking; systems updates; and support for Nolan School undergraduates, staff, and faculty, making referrals to campus resources when appropriate.

The Assistant Registrar responds to complex telephone, electronic and walk-in inquiries from prospective and current students, faculty, staff and visitors; distributes informational forms and documents with instructions; responds to routine and non-routine inquiries; serves as reference for policies and procedures; has contact with individuals inside and outside of University on highly confidential matters.

In addition, the Assistant Registrar may assume other responsibilities as necessary and assigned, such as academic and petition review as well as school wide committees that assess relevancy of existing policies and makes recommendations for improvement.  The position requires collaboration with departments within and outside the Nolan School (e.g. Admissions, Bursar, University Registrar, etc).

Enrollment representatives within Cornell’s colleges, schools, and units regularly collaborate and partner with the Enrollment Division to accomplish the University’s enrollment goals. 

Required Qualifications

  • Experience in and/or demonstrated commitment to supporting diversity, equity, access, inclusion, and wellbeing.
  • Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
  • Ability to cultivate and develop inclusive and equitable working relationships with students, faculty, staff, and community members. 
  • Bachelor’s degree with 2 to 4 years relevant experience (student records and course scheduling) or combination of education and experience.

Preferred Qualifications

  • Candidates for the position must demonstrate sound judgement, creativity, problem-solving, and the ability to work independently, within a team of professionals. 
  • They must have demonstrated experience with University student records systems.

This is a full-time, hybrid position based in Ithaca, NY with the flexibility to work 2 days remotely.  Salary to commensurate with education and experience.

Rewards and Benefits

  • Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.
  • Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: https://hr.cornell.edu/benefits-pay.
  • Follow this link to learn more about the Total Rewards of Working at Cornell: https://hr.cornell.edu/jobs/your-total-rewards.
  • Our leave provisions include three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1.
  • Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program.

Application Procedure: 

When applying through our system, please remember to attach your application materials (Resume and Cover Letter) in either Microsoft Word or PDF format. In the Experience Section of your application, use the "Drop Files Here" box to manually drag document(s) into your application. For a more detailed description and instructions on how to apply online, please click here as an external candidate.

NOTE: Cornell employees must apply through the Internal Cornell Career site.  

  • Relocation assistance is not available for this position.
  • No visa sponsorship is available for this position.
  • This is a full-time, hybrid position based in Ithaca, NY.

   

University Job Title:

Assistant Registrar

Job Family:

Student Services

Level:

F

Pay Rate Type:

Salary

Pay Range:

$70,978.00 - $82,488.00

Remote Option Availability:

Hybrid

Company:

Endowed

Contact Name:

Melissa Dorward-Bauman

Job Titles and Pay Ranges:

Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

  • Prior relevant work or industry experience

  • Education level to the extent education is relevant to the position

  • Unique applicable skills

  • Academic Discipline

To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator.

Union Positions

The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see Union Pay Rates.

Current Employees:

If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell.

Online Submission Guidelines:

Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter.  You can upload documents either by “dragging and dropping” them into the dropbox or by using the “upload” icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website.

Employment Assistance:

For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email mycareer@cornell.edu.

If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Office of Institutional Equity and Title IX at voice (607) 255-2242, or email at equity@cornell.edu.

Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca campus, by emailing mycareer@cornell.edu.

Notice to Applicants:

Please read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.

EEEO Statement:

Cornell University's history of diversity and inclusion encourages all students, faculty and staff to support a diverse and inclusive university in which to work, study, teach, research and serve. No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. 

 

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply. Qualified protected veterans as defined in the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRRA) and qualified disabled individuals with disabilities under Section 503 of the Rehabilitation Act have rights in the application process and in employment under federal law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

2025-03-28

Average salary estimate

$76733 / YEARLY (est.)
min
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$70978K
$82488K

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What You Should Know About Assistant Registrar, Peter & Stephanie Nolan School of Hotel Administration; SC Johnson College of Business, Cornell University

Are you ready to take on an exciting role as an Assistant Registrar at the prestigious Peter & Stephanie Nolan School of Hotel Administration, part of the SC Johnson College of Business at Cornell University? This is an incredible opportunity to join a leading institution known for its unparalleled hospitality education and commitment to diversity and inclusivity. As the Assistant Registrar, you’ll play a vital role in maintaining academic records and guiding students, faculty, and staff through various inquiries related to enrollment and course scheduling. You will work closely with an enthusiastic team, ensuring students have access to the necessary resources while fostering a welcoming environment. Imagine being the key point of contact for prospective and current students, contributing to their academic journey, and being part of a culture that embraces open communication and collaboration. To be successful in this position, you will need to have experience in handling student records along with a passion for supporting a diverse range of individuals. A bachelor's degree plus a couple of years working in a similar role would be ideal. In this full-time hybrid position based in Ithaca, NY, you’ll benefit from a competitive salary while enjoying generous perks like comprehensive health care options and tuition assistance. Join Cornell University and become an integral part of a team dedicated to making a difference in the lives of students and the hospitality industry.

Frequently Asked Questions (FAQs) for Assistant Registrar, Peter & Stephanie Nolan School of Hotel Administration; SC Johnson College of Business Role at Cornell University
What are the primary responsibilities of the Assistant Registrar at the Peter & Stephanie Nolan School of Hotel Administration?

The Assistant Registrar at the Peter & Stephanie Nolan School of Hotel Administration is responsible for maintaining academic records, planning course schedules, evaluating transfer credits, and tracking degree progress for undergraduate students. Additionally, this role involves supporting students, faculty, and staff by providing information and resources, managing inquiries, and participating in committee work to review and improve policies.

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What qualifications are needed to apply for the Assistant Registrar position at Cornell University?

Candidates looking to apply for the Assistant Registrar position at the Peter & Stephanie Nolan School of Hotel Administration should ideally possess a bachelor's degree and 2 to 4 years of relevant experience in student records and course scheduling. Additionally, a commitment to diversity, equity, and inclusion is essential, as well as the ability to work effectively with diverse populations.

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How does the Assistant Registrar role contribute to the overall mission of the SC Johnson College of Business?

The Assistant Registrar plays a crucial role in advancing the mission of the SC Johnson College of Business by supporting students throughout their academic journey and ensuring a seamless experience for all. This position fosters a culture of belonging and engagement while also supporting the college's commitment to diversity and inclusive practices.

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What skills are preferred for the Assistant Registrar position at the Peter & Stephanie Nolan School of Hotel Administration?

Preferred skills for the Assistant Registrar position include sound judgment, creativity, strong problem-solving abilities, and proficiency with university student records systems. Experience working in collaborative teams and excellent communication skills are also highly beneficial to ensure effective interactions within the school and across departments.

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What kind of work environment can candidates expect as an Assistant Registrar at Cornell?

Candidates for the Assistant Registrar position at the Peter & Stephanie Nolan School of Hotel Administration can expect a supportive and inclusive work environment. The hybrid model allows for flexibility while fostering a culture of collaboration, respect, and professional growth, thus creating a psychologically healthy workplace.

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Common Interview Questions for Assistant Registrar, Peter & Stephanie Nolan School of Hotel Administration; SC Johnson College of Business
Can you describe your experience with maintaining academic records in your previous roles?

In responding to this question, detail specific experiences you have had in managing student records and emphasize any software or systems you are familiar with. Share how your attention to detail and organizational skills contribute to accuracy in maintaining academic data.

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How would you handle a complex inquiry from a student regarding their degree progress?

When answering this question, highlight your ability to remain calm under pressure, the steps you would take to gather relevant information, and how you would communicate with empathy to ensure the student feels supported while you assist them in resolving their issue.

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What strategies do you use to foster an inclusive working environment?

Share your understanding of diversity, equity, and inclusion and provide examples of how you've actively promoted these values in your previous work environments. Emphasizing your ability to engage with diverse groups can showcase your alignment with the role's expectations.

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Describe a time when you had to collaborate with multiple departments. How did you manage that process?

Candidates should consider sharing specific instances where they facilitated cross-departmental communication or teamwork. Emphasize the importance of clear communication and establishing shared goals to achieve successful outcomes during the collaboration process.

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How do you prioritize your tasks when facing multiple deadlines?

Describe your time management techniques and methodologies, such as using task management tools or prioritizing based on urgency and importance. Illustrate your ability to remain organized and focused to meet deadlines effectively.

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What experience do you have with transfer credit evaluation?

Discuss any direct experience you've had with evaluating transfer credits and understanding of the policies involved. Explain how this knowledge can be applied to assist students in making informed decisions regarding their academic paths.

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How would you respond to a student who feels that they are being treated unfairly?

Answering this question requires empathy and active listening skills. Emphasize the importance of taking such concerns seriously and demonstrating how you would investigate the issue while keeping communication open and supportive for the student.

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What do you know about the current trends in the hospitality education sector?

Showcase your passion for hospitality education by discussing the latest technologies, industry trends, and evolving practices. Express how this knowledge can help inform your work as the Assistant Registrar and benefit the Nolan School community.

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Can you share an example of a successful project you completed in your previous job?

Detail a specific project that demonstrates your ability to carry out tasks effectively and your contributions to improvements in processes. Focus on measurable outcomes to illustrate your success and impact in your previous roles.

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Why do you want to work at the Peter & Stephanie Nolan School of Hotel Administration?

Reflect on the values and mission of the school, discussing how they resonate with your own experiences and aspirations. Mention your admiration for the school’s commitment to hospitality education and how your skills align with their goals.

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Cornell is a private, Ivy League university recognized as a leading-edge employer and exemplary research university. Our main campus is located in Ithaca, New York, but our reach spans the globe. Cornell has campuses in New York City and Doha, Qat...

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DATE POSTED
March 30, 2025

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