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Sales Support Assistant

Job Description

Sales Support Assistants perform exceptional customer service and administrative job duties to support branch operations.

DUTIES AND RESPONSIBILITIES

  • Greet, assist, and direct customers to appropriate branch staff.  Ensure professional and courteous customer service
  • Accurately verify, update, and process customer orders in a timely manner including system status, payment method, and invoicing.  Effectively schedule customer deliveries and prepare shipping documents
  • Accurately process end of day cashiering duties, reports, and daily work in a timely manner including deposits, petty cash, and daily balancing
  • Perform accurate recordkeeping duties, system entries, and updates.  Process vendor invoices and general administrative transactions.  Coordinate work with others and communicate effectively to accomplish required job duties and responsibilities
  • Review and process tax exemption certificates.  Ensure sales/use tax compliance
  • Timely and accurate process completion.  Monitor and verify processes for errors.  Daily balancing of funds.  Achieve customer service satisfaction

Qualifications

  • High school diploma or GED required
  • Three (3) years of administrative support experience preferred
  • Bilingual in Spanish preferred
  • Strong customer service skills
  • Knowledge of basic computer software including Microsoft Office is preferred
  • Ability to process financial and administrative transactions in an efficient and accurate manner
  • Ability to operate office equipment such as calculators, fax machines, copiers, etc
  • Ability to learn state tax laws as they apply to material transactions is preferred
  • A combination of education and experience may be qualifying

Additional Information

Site Address: 8810 S Desert Blvd, Anthony, TX 79821

Why work for Cornerstone Building Brands?

Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development. You can also join one of our Employee Resource Groups which help support our commitment to providing a diverse and inclusive work environment.

*Full-time is defined as regularly working 30+ hours per week.**Union programs may vary depending on the collective bargaining agreement.

All your information will be kept confidential according to EEO guidelines.

Cornerstone Building Brands is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organizations Participation in E-Verify Poster here. If you'd like to view a copy of the company's affirmative action plan or policy statement, please contact Human Resources at 281-897-7788 or [email protected]. If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at 281-897-7788 or [email protected]. This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

California Consumer Privacy Act (CCPA) of 2018

Must be at least 18 years of age to apply.

Notice of Recruitment Fraud
We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.

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CEO of Cornerstone Building Brands
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Average salary estimate

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$40000K
$50000K

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What You Should Know About Sales Support Assistant, Cornerstone Building Brands

At Cornerstone Building Brands, we're on the lookout for a dedicated Sales Support Assistant to join our dynamic team in Anthony, TX. As a Sales Support Assistant, you'll play a crucial role in delivering exceptional customer service while supporting our branch operations. Your day-to-day tasks will include greeting and assisting customers, verifying and processing their orders with accuracy and efficiency, and ensuring timely delivery schedules. You’ll also be responsible for end-of-day cashiering duties, maintaining accurate records, and coordinating with other team members to make sure everything runs smoothly. With at least three years of administrative support experience preferred, we’re excited to welcome someone who is motivated and has strong customer service skills. Bilingual in Spanish? That's a plus! You'll frequently interact with customers, so your ability to communicate effectively is key. At Cornerstone Building Brands, we believe in a supportive work environment, and you'll find benefits like medical, dental, and vision coverage starting from your first day. Join us to elevate your career while helping us contribute positively to our community!

Frequently Asked Questions (FAQs) for Sales Support Assistant Role at Cornerstone Building Brands
What are the responsibilities of a Sales Support Assistant at Cornerstone Building Brands?

The responsibilities of a Sales Support Assistant at Cornerstone Building Brands include greeting and assisting customers, processing customer orders, coordinating deliveries, managing cashiering duties, and ensuring accurate record-keeping. This role is key to supporting our branch operations and providing top-notch customer service.

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What qualifications are required for the Sales Support Assistant position at Cornerstone Building Brands?

To qualify for the Sales Support Assistant position at Cornerstone Building Brands, candidates must have a high school diploma or GED. While three years of administrative support experience is preferred, a combination of education and experience may also be considered. Strong customer service skills and basic computer proficiency are also essential.

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Is bilingualism required for the Sales Support Assistant role at Cornerstone Building Brands?

Though not required, being bilingual in Spanish is preferred for the Sales Support Assistant role at Cornerstone Building Brands. It significantly enhances communication with a diverse customer base and can help provide a better customer service experience.

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What skills contribute to success as a Sales Support Assistant at Cornerstone Building Brands?

Success as a Sales Support Assistant at Cornerstone Building Brands relies on strong customer service skills, effective communication, attention to detail, and proficiency with basic computer software like Microsoft Office. Additionally, the ability to learn and apply state tax laws concerning transactions is valuable.

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What benefits does Cornerstone Building Brands offer to Sales Support Assistants?

Sales Support Assistants at Cornerstone Building Brands can expect a range of benefits including medical, dental, and vision coverage from day one, PTO, paid holidays, a 401k plan, and professional development opportunities. We’re committed to creating a supportive workplace for all our employees.

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Common Interview Questions for Sales Support Assistant
How would you handle a difficult customer as a Sales Support Assistant?

When handling a difficult customer, it’s important to remain calm and empathetic. I'd listen to their concerns, assure them I would do my best to resolve the issue, and work with my team to find a solution. Showing that you care can turn a challenging interaction into a positive experience.

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Can you give an example of a time when you had to manage multiple tasks at once?

In my previous role, there were times when I would handle customer inquiries, process orders, and manage end-of-day reports simultaneously. I prioritized tasks based on urgency and developed a systematic approach to ensure each responsibility was addressed efficiently and accurately.

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What tools or software are you comfortable using as a Sales Support Assistant?

I am proficient in Microsoft Office, particularly Word and Excel, which I used for document creation and data management. Additionally, I have experience with various CRM systems to manage customer interactions effectively.

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Why do you want to work as a Sales Support Assistant at Cornerstone Building Brands?

I am drawn to the position at Cornerstone Building Brands because I admire the company's commitment to community and customer service. I believe my skills in administration and customer support would be a perfect fit, and I'm excited about contributing to a team that values both its employees and its customers.

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How do you ensure accuracy when processing orders?

To ensure accuracy in processing orders, I double-check each entry against the customer's details and payment information. I also have a checklist I follow during the process to minimize errors and ensure that all necessary steps are completed thoroughly.

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What experience do you have in managing financial transactions and records?

In my previous role, I was responsible for handling daily cash balancing, processing payments, and maintaining accurate financial records. I ensured that all transactions were documented clearly and that we were in compliance with relevant regulations.

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Describe a time when teamwork was essential in accomplishing a task.

In a past position, we faced a tight deadline for processing customer orders. We collaborated closely as a team by distributing tasks based on individual strengths while keeping open communication. This teamwork led us to complete all orders accurately and on time.

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How would you maintain a positive attitude under stress in the role of a Sales Support Assistant?

Maintaining a positive attitude under stress involves focusing on solutions rather than problems. I remind myself of the importance of my role in supporting both customers and colleagues and take a few deep breaths to reset when I feel overwhelmed.

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What do you think is the most important quality for a Sales Support Assistant to possess?

The most important quality for a Sales Support Assistant is effective communication. Being able to convey information clearly to customers and collaborate with colleagues ensures a smooth workflow and enhances customer satisfaction.

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How do you handle receiving criticism or feedback on your work performance?

I view criticism and feedback as opportunities for growth. When I receive constructive feedback, I take the time to reflect on it and consider how I can improve. Open communication with supervisors also helps me understand their expectations better.

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At Cornerstone Building Brands, our people are what make the difference. Through the core values, consistent behaviors and mindsets embraced by our employees, we have built a culture dedicated to understanding our customers’ needs and what matters...

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DATE POSTED
March 14, 2025

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