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Housekeeping Manager Job at Crescent Hotels and Resorts in Saint Louis

THE JOB / Senior Experiential Manager (Travel/Hospitality Client) EXPERIENCES / Responsible for planning and executing event and experiential marketing programs. • *The priority location for this role is Los Angeles, CA on a hybrid work (3 days a week in the office) basis. PST working hours are required and as such, qualified remote candidates from other major West Coast cities will also be considered.We are looking for a Senior Event Manager to support the fast-moving global launch of our client’s hosted experiences program and its ongoing event portfolio. In this role, you will oversee and manage logistics for a wide variety of events, engaging diverse hosts and guests across more than 10 markets nationwide. You’ll be responsible for coordinating market teams, ensuring timely feedback, and upholding a “gold standard” experience for all participants. From high-profile talent and athletes to local cultural experts, you’ll play a key role in bringing a diverse range of exciting experiences to life!THE WORK YOU’LL DO• Oversee the execution of the client’s hosted experiences portfolio in assigned markets.• Maintain consistent communication with clients to ensure their objectives and expectations are met.• Lead local staffing efforts, including training and scheduling event staff to ensure event success.• Manage event budgets, ensuring financial processes are handled efficiently and expenses are reconciled promptly.• Cultivate strong relationships with internal teams, external partners, vendors, and venues for seamless event execution.• Provide detailed feedback and analysis on event effectiveness, offering recommendations for future improvements.• Assist with logistics and planning documents, including agendas, recaps, and other event-related materials.• Offer insights and recommendations for enhancing future events.• Work closely with local teams to resolve issues in real-time and deliver a “white glove” service to all guests.THE BIGGER TEAM YOU’LL JOINRecognized as one of the “Best Places to Work in Sports”, Octagon is the global sports, entertainment, and experiential marketing arm of the Interpublic Group.We take pride in being Playmakers – finding insightful, bold ways to create play in our work, our lives, and in the world. We believe in the power of play to create big ideas and unlock potential for our clients and talent.We can put ourselves in the shoes of fans because we ARE fans – of sports, entertainment, and culture at large. This expertise allows us to continually evolve the fan experience across sports and entertainment alongside some of the biggest brands and talent in the world.The world needs play more than ever. Are you a Playmaker?WHO WE’RE LOOKING FOR• 5+ years in event or brand marketing, with a proven track record in managing experiential programs, particularly in the culinary sector.• Hands-on experience in executing large and small-scale events, including managing staffing agencies and coordinating logistics.• Outstanding ability to juggle multiple projects at once, ensuring timely and high-quality execution.• Demonstrated success in building and maintaining strong, trusting relationships with clients and key stakeholders.• Experience with managing event budgets and reconciling expenses.• Exceptional written and verbal communication skills, with the ability to clearly convey ideas and collaborate effectively with clients, vendors, and team members.• A "can-do" attitude with the ability to anticipate challenges and proactively find solutions.• Proficiency in MS Word, Excel, and PowerPoint.• Flexibility and willingness to travel domestically and work weekends or holidays as needed. Anticipated travel level: Moderate (20-45%)L4: The base range for this position is $65,000 – 75,000. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background pertinent experience, and qualificationsOctagon’s comprehensive benefit package includes:• Unlimited PTO policy – we understand you need time for play!• Competitive medical/dental/vision insurance plans with FSA/HSA and Dependent Care FSA options. Pet Insurance for those who need it too!• Generous Family and Parental Leave Policy (12 weeks) with eligibility extended to all parents regardless of gender or primary/secondary caregiver status• Access to our parent company (IPG) Savings plan (401K program) with company match as well as an Employee Stock Purchase Plan (ESPP)• Pretax Transportation/Commuter Benefits and Parent Travel Program• Dedicated Mental Health resources including Headspace membership, Employee Assistance Program (CCA) and more• Discount portal for everyday goods and services• Employee Resource Groups and inclusive diversity programming and initiatives• Personal Development programsOctagon is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, protected veteran status, or any other basis prohibited by law.
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$70000 / YEARLY (est.)
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$75000K

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What You Should Know About Housekeeping Manager Job at Crescent Hotels and Resorts in Saint Louis, Crescent Hotels & Resorts

At Crescent Hotels and Resorts in Saint Louis, we’re on the lookout for a dedicated Housekeeping Manager who has a knack for keeping environments pristine and inviting. This role goes beyond just managing a clean space; it encompasses creating a welcoming atmosphere for our guests. Here, you won’t just lead a team – you’ll inspire them. Your days will include training staff to uphold the high standards of cleanliness and service that Crescent is known for, while also ensuring that all guest rooms and public areas are impeccably maintained. You’ll be the cornerstone of our operations, coordinating with various departments to ensure that everything runs smoothly behind the scenes. As Housekeeping Manager, you’ll track inventory for supplies, manage budgets effectively, and oversee all housekeeping activities with a keen eye for detail. Your innovative ideas and commitment to excellence will help us provide an unparalleled guest experience. Working with a talented team of professionals, you’ll foster a positive environment that emphasizes teamwork and collaboration. If you’re passionate about hospitality and thrive in a dynamic setting, we would love to meet you and see how you can contribute to making our hotel feel like home for our guests!

Frequently Asked Questions (FAQs) for Housekeeping Manager Job at Crescent Hotels and Resorts in Saint Louis Role at Crescent Hotels & Resorts
What are the main responsibilities of the Housekeeping Manager at Crescent Hotels and Resorts?

The Housekeeping Manager at Crescent Hotels and Resorts is responsible for maintaining the cleanliness and orderliness of all guest rooms and public areas. This includes overseeing the housekeeping staff, managing budgets, tracking inventory, coordinating with other hotel departments, and ensuring the highest standards of service are upheld for guests.

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What qualifications are needed to become a Housekeeping Manager at Crescent Hotels and Resorts?

To become a Housekeeping Manager at Crescent Hotels and Resorts, candidates typically need several years of experience in housekeeping or hotel management, strong leadership skills, and exceptional attention to detail. Moreover, proficiency in budgeting and inventory management will also be beneficial.

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How does Crescent Hotels and Resorts support its housekeeping team?

Crescent Hotels and Resorts is dedicated to empowering its housekeeping team with comprehensive training programs, ongoing support, and a positive work environment. The company also emphasizes teamwork and communication, ensuring everyone works together to create the best guest experiences.

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What skills are essential for a Housekeeping Manager at Crescent Hotels and Resorts?

Essential skills for a Housekeeping Manager at Crescent Hotels and Resorts include strong organizational abilities, leadership qualities, excellent communication skills, and a keen eye for detail. Additionally, problem-solving skills and the ability to manage multiple tasks efficiently are crucial.

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What is the work environment like for a Housekeeping Manager at Crescent Hotels and Resorts?

The work environment at Crescent Hotels and Resorts for a Housekeeping Manager is dynamic and fast-paced, often requiring collaboration with various hotel teams. It’s essential to maintain a positive attitude and foster teamwork to create a welcoming atmosphere for both staff and guests.

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Common Interview Questions for Housekeeping Manager Job at Crescent Hotels and Resorts in Saint Louis
What strategies do you use to ensure your housekeeping team stays motivated and productive?

To keep the housekeeping team motivated, I focus on recognition and feedback, celebrating small wins and providing constructive criticism. Additionally, encouraging an open line of communication fosters a feeling of belonging and teamwork, which enhances productivity.

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How do you handle guest complaints related to cleanliness?

When addressing guest complaints, I always prioritize listening to their concerns and empathizing with their experience. I then take immediate action to rectify the situation, ensuring that the team understands the importance of guest satisfaction and the steps needed to improve.

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Can you describe your experience with managing housekeeping budgets?

I have extensive experience in managing housekeeping budgets, where I closely monitor expenditures and resource utilization. I prioritize cost-effective solutions without sacrificing quality, often finding ways to streamline operations to stay within budget.

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How do you train new members of your housekeeping team?

Training new team members involves a structured program where I pair them with experienced staff for hands-on learning. I emphasize the importance of attention to detail, proper use of equipment, and the brand standards that Crescent Hotels and Resorts upholds.

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What do you consider when creating a housekeeping schedule?

Creating a housekeeping schedule requires assessing the occupancy levels, special events occurring at the hotel, and staff availability. I strive to ensure adequate coverage while considering employee input to create a balanced environment.

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How do you stay organized amidst a busy hotel environment?

Staying organized in a bustling hotel environment is crucial. I use digital tools and checklists to track tasks and prioritize responsibilities. Additionally, setting daily and weekly goals helps me focus on what needs to be accomplished.

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What role does communication play in effective housekeeping management?

Communication is fundamental in housekeeping management. Ensuring that the team is informed about expectations and changes fosters a collaborative environment and helps address issues swiftly. Regular team meetings help maintain clarity and rapport.

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How do you ensure compliance with health and safety regulations in housekeeping?

Ensuring compliance with health and safety regulations is a top priority for me. I conduct regular training sessions on best practices, utilize safety checklists, and remain updated on local regulations to ensure our methods meet all requirements.

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What techniques do you use to evaluate the performance of your team?

I evaluate my team’s performance through regular assessments and feedback sessions. I encourage peer feedback, conduct spot checks, and set measurable goals to ensure that everyone is aligned and performing at their best.

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Can you provide an example of a time you improved the housekeeping process?

In a previous role, I revamped the inventory system, introducing a tracking software that resulted in a reduction of supply costs by 20%. This change streamlined our processes and improved communication regarding inventory needs among the staff.

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At Crescent, we know hospitality, but that is just the beginning. With an emphasis on accountability, measurable results, diversity, communication and integrity, our highly-principled approach to hotel management and development is the cornerston...

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Full-time, hybrid
DATE POSTED
March 21, 2025

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