Manager, Customer Sales - ANZ (Hybrid, AUS)

As a Manager, Customer Sales at CrowdStrike, you'll take the reins in leading a team of Corporate Account Managers, focusing on their growth through coaching on sales strategies and techniques. Your responsibilities will encompass managing the full sales cycle, forecasting for management, and collaborating with internal and channel teams to drive customer engagement and business growth.

To be a viable candidate for the Manager, Customer Sales role at CrowdStrike, you should possess at least 3 years of full sales cycle experience, particularly with a technical audience. Furthermore, 1+ years of frontline sales management experience, along with a track record of exceeding quota, are key qualifications to help you excel in this role.

Success in the Manager, Customer Sales position at CrowdStrike hinges on strong leadership skills, an ability to effectively communicate with clients and teams, and a deep understanding of sales strategies. Experience in channel sales, presales/post-sales processes, and proven capabilities in hiring and coaching successful sales teams are also essential.

CrowdStrike is committed to fostering a culture of growth and development. As a Manager, Customer Sales, you’ll benefit from professional development opportunities and robust coaching programs that not only enhance your leadership skills but also empower you to lead your team effectively.

At CrowdStrike, the work culture is remote-friendly and flexible, promoting autonomy while still valuing collaboration. You'll be part of a mission-driven team with a vibrant office atmosphere that includes comprehensive wellness programs and opportunities to connect with fellow employees through various groups and initiatives.

When coaching sales representatives, I focus on understanding their unique strengths and areas for development. I encourage active listening and role-playing to simulate real conversations, ensuring they master sales techniques and strategies tailored to our clients’ needs.

I spearheaded a campaign that involved collaborating across departments to identify upselling opportunities. By leveraging data analytics, we pinpointed potential needs in our existing customer base, aligning our outreach efforts with those insights to effectively grow the pipeline.

To manage a remote sales team effectively, I prioritize regular communication through video calls and collaborative platforms. Additionally, I set clear expectations, track progress transparently, and foster a culture of accountability and support, making sure team members feel engaged and connected.

In my previous role, I implemented a new forecasting model that combined historical data analysis with market trends. By regularly reviewing and adjusting our forecasts based on real-time feedback from my team, we significantly improved our accuracy and alignment with sales targets.

Driving customer engagement starts with building strong relationships. I focus on proactive outreach, implementing personalized communication strategies, and providing value through tailored solutions that meet our customers' evolving needs, ensuring they see the benefits of expanded investment in our offerings.

One of the biggest challenges is adapting rapidly to changes in customer needs and market conditions. I’ve learned to stay agile and leverage feedback from my team and customers to pivot strategies effectively and ensure we meet our clients’ expectations.

Building cohesion within a team requires open communication and trust. I focus on team-building activities, both virtual and in-person, to foster relationships and encourage collaboration, ensuring every member feels valued and motivated to achieve collective goals.

I have experience in both direct sales and channel sales. In direct sales, I value building personal relationships with clients, while in channel sales, I focus on partnerships to extend our reach. Each approach requires strategic planning to align goals and collaboratively work towards success.

Training new sales team members begins with a structured onboarding process. I utilize shadowing, hands-on role-playing, and mentorship from more experienced reps to help new hires acclimate, ensuring they have the tools and knowledge needed to excel quickly.

Staying updated with industry trends in cybersecurity is critical. I regularly engage with industry publications, attend webinars and conferences, and network with peers to ensure I’m equipped with the latest knowledge to guide my team's sales strategies effectively.