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Director, Global Strategic Partnerships & Client Success  - job 7 of 20

The Visa Commercial Solutions (VCS) team is a world-class commercial organization experiencing high double-digit growth as we expand into new payment flows and continue to grow our core card solutions.  VCS works closely with Financial Institutions and Fintechs to bring payment solutions and associated services that meet the needs of Small Businesses, Growth Corporates, Large Enterprises, Multi-Nationals and Governments around the world. 

Within VCS, the Global Enterprise, Growth Corporate, Verticals, and Working Capital Solutions team is core to Visa’s growth strategy in delivering capabilities that improve our client’s business-to-business B2B payments beyond our transactional card products.  We work across the organization to enable innovation and the delivery of solutions cross-regionally to meet our clients’ needs.

This individual will be a key member of Global Strategic Deals & Client Success and be the North America practice lead to identify, originate, structure and support multi-region VCS opportunities in close partnership with regional and local market teams. Working in close partnership with regional and local market teams, they will bring expertise in B2B commerce ecosystem across buyers, suppliers, Financial Institutions (FIs) etc. across credit, working capital, trade finance and liquidity management solutioning to drive multi-regional partnerships and growth in Large and Middle Market (LMM) segment.

This role requires an individual with rich experience in partnerships with FIs, B2B commerce platforms and/or enablers who brings strategic vision and can work independently in an ambiguous setting. The person will be highly adaptable to continuous change, possess strong interpersonal and organizational skills with the ability to effectively manage multiple work streams, both internally and externally. The candidate must be highly collaborative, strategic, customer oriented and bring a structured and disciplined approach to driving long-term LMM growth. The individual will be a self-starter and initiative-taker who can influence various stakeholders with strong vision, problem solving ability and driving key initiatives in the treasury and payment space for Visa. This individual will have prior business development, solutioning and sales negotiation and the experience and ability to endure extended sales and deal lifecycle in a multi-team setting. The individual will interact with senior executives and others in client and partner organizations to identify relevant solutions for their respective requirements. This person must be creative, collaborative and have a very strong bias towards action inspiring others of their vision.

Essential Functions:

  • This role will act as liaison to Product, Enablers, Account Executives/Sales coverage developing all routines for deal pipeline, early integration and operationalizing of newly signed partnership and reporting.
  • Primary partner to account executives in all aspects of business development, sales strategy, deal development, deal approval, and deal negotiation; to expand strategic partnerships, client relationships and sales channels that grow Visa’s commercial solutions franchise and addressable market.
  • Coordinate strategies and tactics across regional Visa teams, leading and coordinating commercial and deal strategies in partnership with the local markets and in conjunction with functional teams including Legal, Sales, Client Services, Rules, Product, Technology, and Risk.
  • Optimize outcomes through creative deal structuring and leveraging best in class prior approaches, establish and manage VCS strategic deal pipeline to identify opportunities to improve deal outcomes and sales velocity and reduce time to revenue.
  • Support the global head of strategic deals as well as other members of the team in presenting and executing the global business strategy and go-to-market plans for LMM and relevant industry verticals.
  • Be the tactical lead that identifies, originates, structures, supports and executes multi-region VCS opportunities with working capital and balance sheet optimization use-cases for MNC and Fintech B2B2X customers, providing subject matter expertise to new strategic commercial deals to increase Visa’s penetration of the B2B flows.
  • Be the subject matter advocate and expert to clients, partners and internal stakeholders and share deep understanding of product functionality, and roadmap, regulatory and compliance issues, the technology and operational environment of target customers and major operational risk issues.
  • Be a thought leader and subject matter expert who can lead the ideation of industry verticals, new use-cases, strategic embedded finance and long-term opportunities.
  • Drive multi-region delivery of strategic deals through consistent and coordinated approach at a HQ and regional level.
  • Implement Visa Commercial Solutions’ embedded finance strategy through partnerships that broaden B2B use-cases (ERPs, ISVs, Fintechs).
  • Leverage and expand Treasurer and CFO relationships at headquarters and at local levels to elevate Visa’s Embedded Finance, Treasury, and Working Capital solutions.
  • Challenge long-established services providers to make a compelling case for uptake of Visa solutions within client organizations and to drive decision making through the production of tailored presentations and client analysis
  • Collaborate with Global and Regional Product, Global and Regional Sales and Account Management to understand and deliver client solutions with substantial value propositions across the B2B commerce value chain.
  • Provide analysis, insight and ongoing monitoring of market trends, regulations, pricing and competitive position by gathering and market intelligence and client feedback.
  • Provide strategic and operational support to VCS executive leadership where necessary and contribute to the VCS strategy to developing market specific business plans through the provision of appropriate intelligence. Support in building and executing regional business plans, marketing activities and other operational tasks.
  • Serve as a role model by being accountable for commitments, promoting transparency and healthy debate, and demonstrating ethical behaviour and acting with integrity.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Average salary estimate

$175000 / YEARLY (est.)
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$150000K
$200000K

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What You Should Know About Director, Global Strategic Partnerships & Client Success , Visa

The Director, Global Strategic Partnerships & Client Success for Visa is a pivotal role, nestled right in the middle of an exciting journey towards transforming the way B2B commerce is done globally. Located in vibrant San Francisco, this position puts you at the helm of building meaningful partnerships with financial institutions and innovative fintechs. You’ll be leveraging your extensive experience in the B2B commerce ecosystem to create holistic payment solutions for various client segments, including small businesses, large enterprises, and governments. Collaborating with regional and local teams, you will identify and drive multi-regional VCS opportunities, enhancing Visa's reach in the marketplace. Imagine being instrumental in shaping the future of payment flows and solutions that foster client success while tackling complex working capital and trade finance challenges. You'll inspire others with your vision and work through ambiguity with agility and finesse. This role not only demands strong interpersonal and organizational skills, but also challenges you to be a self-starter, forging connections with senior executives from client and partner organizations. If you have a passion for creative deal structuring, possess a strategic mindset, and are driven by results, then this is your opportunity to make a substantial impact at Visa.

Frequently Asked Questions (FAQs) for Director, Global Strategic Partnerships & Client Success  Role at Visa
What are the responsibilities of the Director, Global Strategic Partnerships & Client Success at Visa?

The Director, Global Strategic Partnerships & Client Success at Visa is responsible for identifying and structuring multi-region VCS opportunities to grow partnerships within the B2B commerce ecosystem. This role encompasses collaboration with local market teams, leading deal strategies, and driving operational excellence in partnership with various functions including Product, Sales, and Risk. In addition, the director serves as a liaison to help develop a deal pipeline and present executive strategies while pushing for innovative solutions that benefit Visa's clients.

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What qualifications are needed for the Director, Global Strategic Partnerships & Client Success position at Visa?

To qualify for the role of Director, Global Strategic Partnerships & Client Success at Visa, candidates should have extensive experience in business development, particularly within the B2B finance space. Proficiency in managing complex partnerships with financial institutions and commerce platforms is crucial. A background in strategic planning, sales negotiation, and familiarity with treasury and payment solutions will enhance your candidacy. Strong interpersonal skills, organizational capabilities, and a collaborative spirit are also essential to thrive in this fast-paced environment.

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How does the Director, Global Strategic Partnerships & Client Success contribute to Visa's growth?

The Director, Global Strategic Partnerships & Client Success plays a vital role in Visa's growth by fostering strategic alliances that expand the company's footprint in the B2B payments sector. By identifying emerging opportunities and structuring creative deals, the director helps elevate Visa's value proposition to clients in various markets. Through collaboration across regions, this individual ensures solutions are not only innovative but also tailored to meet the specific needs of partners and clients, driving ongoing success for the company.

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What skills are essential for the Director, Global Strategic Partnerships & Client Success at Visa?

Essential skills for the Director, Global Strategic Partnerships & Client Success at Visa include a robust understanding of the B2B commerce landscape, exceptional negotiation and sales skills, and the ability to manage multiple work streams. Adaptability to change and a strong bias for action are crucial for success. Furthermore, leadership qualities that inspire collaboration among various stakeholders, coupled with analytical prowess in market trends and competitive positioning, will help drive Visa's strategic initiatives.

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What is the work environment like for the Director, Global Strategic Partnerships & Client Success at Visa?

The work environment for the Director, Global Strategic Partnerships & Client Success at Visa is dynamic and collaborative. Being a hybrid position, it combines remote work with time spent in the San Francisco office, fostering a culture of innovation and teamwork. The director will engage with senior executives and international teams, creating an atmosphere where strategic thinking and creativity thrive. This role encourages accountability, transparency, and open dialogue, essential qualities for creating impactful business solutions.

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Common Interview Questions for Director, Global Strategic Partnerships & Client Success 
Can you describe your experience with strategic partnerships in the B2B space?

For answering this question effectively, highlight specific partnerships you’ve developed, the strategies you employed to drive these partnerships, and the outcomes you achieved. Tie in your key accomplishments that align with Visa’s goals and demonstrate your knowledge of the B2B payments landscape.

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How do you prioritize multiple projects when managing strategic deals?

When responding, discuss your methods for prioritizing tasks based on urgency and impact. Share tools or systems you use to stay organized and ensure communication with all stakeholders involved in the projects, showcasing your ability to manage time effectively.

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What strategies do you believe are essential for growing client relationships?

Describe your approach to maintaining and nurturing client relationships, emphasizing active listening, regular check-ins, and personalized support. Provide examples of how you have successfully grown relationships with clients that resulted in increased loyalty or revenue.

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What do you see as the future of B2B commerce, and how can Visa capitalize on these trends?

To answer, share insightful trends you’ve observed in B2B commerce, such as digital transformation, fintech collaboration, or emerging technologies. Then articulate how Visa can leverage its strengths to preemptively respond to these trends, promoting innovative solutions to stay ahead of competitors.

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How do you handle conflicts or challenges within a team?

Illustrate your conflict resolution skills by discussing a specific example where you successfully navigated a challenging situation. Focus on your ability to facilitate open communication, encourage compromise, and lead the team toward a common goal.

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What metrics do you use to measure the success of strategic initiatives?

Explain key performance indicators that are relevant in evaluating partnerships and strategic initiatives, such as revenue growth, client satisfaction scores, and conversion rates. Discuss how you apply these metrics to adjust strategies for continuous improvement.

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Can you give an example of a successful negotiation you led?

Share a detailed example of a negotiation process that you led, focusing on the objectives, challenges, and the outcome. Highlight your negotiation tactics and how they contributed to a favorable agreement for both parties.

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What is your process for developing a go-to-market strategy for a new partnership?

Discuss your method for creating a go-to-market strategy, including market research, competitive analysis, target audience identification, and sales tactics. Provide insights on how you collaborate with different teams to execute the strategy smoothly.

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How do you ensure compliance and risk management in partnerships?

Emphasize the importance of compliance in partnerships and how you address it. Highlight any frameworks or checks you’ve employed to assess risk and ensure that all partnership agreements align with regulatory requirements and organizational policies.

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What motivates you in the field of strategic partnerships?

Reflect on your passion for building connections and the impact strategic partnerships have on business growth. Share what drives you to excel in this field, whether it’s the challenge of complex negotiations or the satisfaction of helping clients succeed.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

8358 jobs
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Full-time, hybrid
DATE POSTED
April 3, 2025

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