Solution Engineer

As a Solution Engineer at c/side, your main responsibilities include qualifying customer use cases, setting up implementation plans, assisting with onboarding, and demoing our solutions tailored to customer environments. You will also handle support cases and maintain technical documentation to ensure a smooth customer experience.

Candidates for the Solution Engineer role at c/side should have a deep understanding of JavaScript, browsers, and web security, along with 3-5 years of relevant work experience. Additionally, experience in white-hat hacking or participation in capture the flag events is beneficial, as is excellent communication skills to convey technical information clearly.

The work culture for Solution Engineers at c/side is collaborative and supportive, focused on continuous learning and development. We believe in strong opinions that are loosely held, fostering an environment where innovative ideas are welcomed, and all team members are empowered to contribute to building exceptional products.

At c/side, your career development is a priority. We offer opportunities to participate in events, extra support for pursuing entrepreneurial ventures, and a work environment that encourages personal growth. Your development helps drive our mission, and we're invested in seeing you succeed long-term.

Yes, the Solution Engineer position at c/side is fully remote. We operate under EU/UK working hours, offering great flexibility while ensuring you can effectively collaborate with the Go To Market team and support our clients across different time zones.

Highlight your familiarity with JavaScript, focusing on how you've utilized it to detect vulnerabilities in web applications and your involvement in web security practices or projects. Providing specific examples of any security measures you've implemented will strengthen your answer.

Discuss your strategy for onboarding, such as assessing the client's needs, creating a detailed implementation plan, and providing hands-on training or demos to ensure client satisfaction. Emphasize the importance of communication and feedback during the process.

Use the STAR method to outline the situation, task, action, and result. Detail the steps you took to troubleshoot the issue, the importance of understanding client needs, and how your solution improved their experience with the service.

Share your insights on current web security threats, such as phishing, data breaches, or browser vulnerability exploits, demonstrating your knowledge of the industry and your ability to anticipate client concerns.

Explain your approach to creating tailored demo environments, including understanding the client's existing setup, configuring the software to mimic their environment, and ensuring that the demo effectively showcases relevant features of c/side's offerings.

Share your passion for protecting users and stopping cybercrime, along with any personal experiences that inspire you. Highlight your desire to innovate and improve security solutions that directly impact people's lives.

Discuss your strategies for staying informed, such as following industry publications, participating in forums, attending webinars, or engaging in online security communities. This shows your commitment to continuous learning and professional growth.

Detail a specific situation where you handled a support ticket, including diagnosing the problem, your communication with the client, and the ultimate resolution. Emphasize your commitment to customer satisfaction and maintaining clear communication throughout.

Explain your philosophy about simplifying complex topics, focusing on using analogies, visual aids, and clear language. Providing an example of how you successfully communicated such information in the past can further enhance your response.

Utilize the STAR method to outline a specific instance where you identified a flaw in a process and the steps you took to remedy it. Highlight how your changes improved efficiency and client satisfaction.