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Operations Expert, AS

Job Description:

Job Title: Operations Expert, AS

Location: Pune, India

Role Description

  • Positive Impact- It’s what drives us. More than a claim, this describes the way we do business.
  • Our purpose as a business is to enable economic growth and societal progress. We want to be a bank that creates a positive impact for clients, employees, investors, and society.
  • We’re committed to being the best financial services provider in the world, balancing positive impact with precision to deliver superior solutions for our clients. This is made possible by our people: agile minds, able to see beyond the obvious and act effectively in an ever-changing global business landscape.
  • As you’ll discover, our culture supports this. Diverse, international, and shaped by a variety of different perspectives. We are driven by a shared sense of purpose. At every level agile thinking is nurtured. And at every level agile mind are rewarded with competitive pay, support, and opportunities to excel.
  • At the heart of Deutsche Bank’s client franchise is the Corporate Bank, a market leader in risk management for FX and Rates, Cash Management, Lending, Trade Finance, Trust and Agency Services as well as Securities Services.
  • Focusing on the treasurers and finance departments of corporate and commercial clients and financial institutions across the globe, managing leading Global Custodian, Private Equity, Sovereign Wealth funds - our universal expertise and global network allows us to offer truly integrated and effective solutions.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

  • Best in class leave policy
  • Gender neutral parental leaves
  • 100% reimbursement under childcare assistance benefit (gender neutral)
  • Sponsorship for Industry relevant certifications and education
  • Employee Assistance Program for you and your family members
  • Comprehensive Hospitalization Insurance for you and your dependents
  • Accident and Term life Insurance
  • Complementary Health screening for 35 yrs. and above

Your key responsibilities

  • Knowledge of Exports, Imports, LC issuance, Bank guarantee, Financing product with regards to India regulations & understanding of UCP, URC, ISBP, URDG.
  • Understanding of trade operational reporting, EDPMS,IDPMS,
  • Maintain & enhance client relationship by resolving issues promptly.
  • Leading and guiding team in managing relationships with clients to ensure their requests / complaints / etc. are addressed in timely manner.
  • Acting as Key contact point; First point of contact for large MNCs/ Clients
  • Responsible for client coverage for transactional delivery and structure solutions in coordination with Product partners across Corporate Bank.
  • Work with internal teams on analysis and development of transaction ideas, structuring of solutions for trade finance & discussions with clients for enablement of these solutions.
  • Transaction coordination – both internally as well as with clients / 3rd parties (counterparties, law firms, auditors etc.)
  • Work closely with internal stakeholders including Product Management, Legal, Compliance, Sales colleagues in developing product solution, taking into consideration UCP, URC, ISBP, URDG and other technical and India regulatory requirements.
  • Assisting in data extraction/MIS preparation for client behavior
  • Streamlining of process, Automation, facilitate MI and Analytics
  • Self-managing client High level escalations by speaking to client’s senior stakeholder.
  • Maintain positive and proactive interaction with internal stakeholders.
  • Accountable for upholding Bank vision and values statement.
  • Challenge the status quo and adaptability to change, balance with strong team spirit and strict compliance culture.
  • Ensure adherence to Internal & Regulatory guidelines, Control & Compliance aspects.
  • Manage team independently & ensure work life balance.

Your skills and experience

  • Desired background:  Graduate/ Post graduate/ MBA Finance / CAs with more than 7-12 years’ experience in Trade Finance roles (across LC, BG, Import – Export docs, Financing, structured products, supplier finance, etc.)
  • Comprehensive knowledge of FEMA & RBI Master Directions.
  • Extremely strong written and verbal communication skills
  • Driven and motivated to work under tight timelines
  • Extremely diligent and hardworking to efficiently manage deadlines across multiple products.
  • Excellent skills in using MS Office – Power point and Excel
  • Managing and leading Trade Finance Service teams will be an added advantage
  • Experience in customer service especially in handling large corporates and multinational companies, devising MIS, running initiatives within a complex organizational structure and people management experience.

How we’ll support you

  • Training and development to help you excel in your career
  • Coaching and support from experts in your team
  • A culture of continuous learning to aid progression
  • A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.htm

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

Average salary estimate

$95000 / YEARLY (est.)
min
max
$70000K
$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Operations Expert, AS, DB

As an Operations Expert at Deutsche Bank in Pune, you'll play a pivotal role in transforming the way we deliver financial services. With a focus on creating a positive impact, you'll help support our diverse client base through effective risk management in areas like FX and Rates, Cash Management, and Trade Finance. In this collaborative environment, you’ll tackle problems creatively while guiding your team in managing client relationships, addressing their needs, and enhancing their experience. Your insights into trade finance regulations and operational reporting will be crucial as you lead clients through complex transactions and coordinate with internal teams to craft tailored solutions. The culture at Deutsche Bank champions agility, equipping you with the tools and support needed to thrive in an ever-evolving financial landscape. You’ll enjoy a competitive salary and comprehensive benefits package, including top-notch leave policies and educational sponsorships. Join us at Deutsche Bank as we redefine financial services and contribute to economic growth and societal advancement together! We’re excited to see how your skills will add value to our mission.

Frequently Asked Questions (FAQs) for Operations Expert, AS Role at DB
What responsibilities does the Operations Expert at Deutsche Bank in Pune have?

The Operations Expert at Deutsche Bank in Pune will manage key client relationships, ensuring their requests and complaints are addressed promptly. You'll be heavily involved in transactional delivery, analyzing trade finance solutions, and coordinating with various internal teams. Your expertise in exports, imports, and financing based on India regulations will be pivotal in this role.

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What qualifications are required for the Operations Expert position at Deutsche Bank?

To qualify for the Operations Expert position at Deutsche Bank, candidates should possess a graduate or postgraduate degree, preferably an MBA in finance or equivalent qualifications. The role requires over 7-12 years of experience in trade finance, substantial knowledge of FEMA and RBI regulations, and strong communication skills.

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How does Deutsche Bank support professional development for an Operations Expert?

Deutsche Bank prioritizes the growth of its employees. As an Operations Expert, you will receive training and development opportunities tailored to your career goals. Coaching and support will come from experienced professionals within your team, fostering a culture of continuous learning and progression.

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What internal teams will the Operations Expert collaborate with at Deutsche Bank?

As an Operations Expert, you’ll work closely with multiple internal teams, including Product Management, Legal, Compliance, and Sales. Your role involves collaborating with these groups to create effective product solutions and ensure compliance with industry regulations and internal guidelines.

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What benefits does Deutsche Bank offer to Operations Experts in Pune?

Deutsche Bank offers an array of competitive benefits for Operations Experts in Pune, including an outstanding leave policy, gender-neutral parental leave, comprehensive health insurance, childcare assistance, and support for further education and certifications. The focus is on ensuring a work-life balance and promoting employee well-being.

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Common Interview Questions for Operations Expert, AS
Can you describe your experience with trade finance products?

When discussing trade finance products, highlight your hands-on experience with letters of credit, bank guarantees, and export-import documentation. Mention how you successfully managed transactions, resolved client issues, and collaborated with internal teams to ensure compliance and successful execution.

Join Rise to see the full answer
How do you handle tight deadlines in your work?

Explain that managing tight deadlines involves prioritizing tasks effectively, leveraging your organizational skills, and maintaining open communication with your team and clients. Provide examples where you met deadlines under pressure, ensuring high-quality outcomes.

Join Rise to see the full answer
What strategies do you use to maintain client relationships?

Maintain strong client relationships by actively listening to their needs and addressing any concerns promptly. Share your approach to regular follow-ups, personalized communication, and proactive problem-solving that fosters trust and ongoing partnerships.

Join Rise to see the full answer
How do you approach compliance and regulatory requirements?

Discuss your thorough understanding of FEMA and RBI guidelines, emphasizing the importance of adhering to internal and regulatory frameworks. Provide examples of how you've ensured compliance in previous roles while executing trade finance transactions.

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What is your experience with conducting operational reporting?

Elaborate on your experience with preparing operational reports, including key metrics and performance indicators. Describe the tools or software you've used and how you translated data into actionable insights for stakeholders.

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Describe your leadership style in managing teams.

Emphasize a collaborative and inclusive leadership style that promotes team engagement and individual growth. Provide examples of how you empowered team members, facilitated their development, and created a positive work environment.

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How do you stay updated on industry trends in trade finance?

Indicate your commitment to continuous learning by subscribing to industry publications, attending workshops, and engaging in professional networks. Mention specific resources or events that help you stay informed about developments in trade finance.

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How would you handle a disagreement with a client regarding a transaction?

Explain your approach to conflict resolution by emphasizing active listening, empathy, and seeking to understand the client's perspective. Also, share your method for finding a mutually agreeable solution through clear communication and negotiation skills.

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What tools do you use for data analysis and reporting?

Mention your proficiency in MS Office, especially Excel, for data analysis and reporting. Discuss any other analytical tools or software you've used to extract insights from data and support decision-making processes.

Join Rise to see the full answer
Can you share an instance when you successfully optimized a process in your team?

Provide a real example where you identified inefficiencies within a process and applied innovative solutions to streamline it. Detail the impact of your improvements on productivity and client satisfaction.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 12, 2025

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