Product Operations Manager (Canada Payroll) - job 2 of 2

Who we are is what we do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 100+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50,  Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $800  million in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

We are seeking a Product Operations Manager to join our fast-growing payroll SaaS team, with a specific focus on the Canadian market. This role is pivotal in bridging the gap between our product and operations, ensuring our payroll platform remains competitive, efficient, and aligned with the needs of local users. You will work closely with cross-functional operational teams—such as payroll operations, customer support, sales, and account management—to uncover system pain points, identify enhancement opportunities, and support the successful delivery of product updates that resonate with the Canadian market.

Unlike a traditional Product Manager, this role does not interface directly with engineering. Instead, you will act as the operational lens into product development—surfacing requirements, designing and improving workflows, and ensuring seamless product-to-process alignment. While knowledge of Canada payroll legislation is important, this is not a compliance role—you will not be responsible for interpreting or implementing legislative changes. Your focus is on functionality, usability, and process scalability.

Responsibilities

Operational Product Leadership

• Act as the operational owner of the Canada payroll product experience.

• Serve as the main conduit between user-facing operational teams and product management, translating business needs into clear system requirements.

• Design, document, and streamline end-to-end processes to support scalability and efficiency across payroll operations in Canada.

Product Feedback & Feature Enhancement

• Build and maintain a continuous feedback loop with internal teams (e.g., support, sales, customer success) to identify pain points, and feature requests.

• Aggregate, analyze, and prioritize enhancement needs based on user impact, business value, and feasibility.

• Collaborate with Product Managers to pass on well-structured product requirements and enhancement proposals.

User Engagement & Insights

• Engage directly with top-tier clients or complex user scenarios to better understand use cases, uncover unmet needs, and validate solutions.

• Champion the voice of the customer in product discussions and process decisions.

Project Management & Product Rollouts

• Lead cross-functional initiatives such as new product rollouts, feature launches, and internal process changes specific to Canadian payroll.

• Coordinate communication and training for internal stakeholders to ensure successful adoption and usage.

Issue Resolution & Root Cause Analysis

• Perform root cause analysis on recurring operational issues and identify systemic improvements to reduce friction and improve user satisfaction.
  Define and implement process changes that proactively eliminate known issues.

Experience

• 5+ years in product operations, product management, or related roles.

• 5+ years in payroll operations or equivalent payroll roles.

• Strong knowledge of Canada payroll legislation and practices.

• Prior experience working with or managing payroll software platforms

• Proficiency in data analysis, BI tools (SQL, Looker, Snowflake, Datadog, Excel/Sheets) and superior presentation skills to effectively communicate insights and recommendations.

Skills & Competencies

• Strong analytical and problem-solving skills; ability to investigate complex issues and propose scalable solutions.

• Excellent stakeholder management and cross-functional communication.

• Comfortable working in a high-growth, fast-paced environment.

• Basic technical knowledge of software development

• Strong SQL and presentation skills.

• Fluent in English.  Understanding of French is beneficial.

• Operationally minded with a product-oriented perspective.

• User-obsessed and process-driven.

• Proactive, curious, and continuously looking for ways to improve systems.

• Strong passion for user experience and the ability to deeply understand complex products and use cases.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

Some things you’ll enjoy

• Stock grant opportunities dependent on your role, employment status and location

• Additional perks and benefits based on your employment status and country

• The flexibility of remote work, including optional WeWork access

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of  race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visitingour careers page.

Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.

Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation.

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