Head of U.S. Operations

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✅ Responsibilities:

Review market trends to drive market expansion initiatives, identifying and pursuing opportunities for growth within the U.S. market, including potential partnerships, acquisitions, or new business ventures.
Assure liaison between marketing, sales, HR, recruitment, training and career development, and projects and program management departments to accomplish cohesive business operations and planning.
Plan and monitor the day-to-day business operations including strategic guidance to the Delivery and Sales teams, offering insights and expertise on market specifics to optimize business operations and enhance client satisfaction.
Collaborate with cross-functional teams to develop and execute strategic plans for U.S. operations, ensuring alignment with overall corporate goals and objectives.
Foster brand awareness and establishing Dev.Pro as a reputable presence in the community. Oversee strategic planning for corporate operations, team leadership, market opportunities expansion and location growth and development.
Conduct thorough evaluations of operational areas, identifying opportunities for improvement and recommend changes to enhance efficiency and team effectiveness.
Develop and manage client relationships by engaging with key customers, understanding their needs, and ensuring high levels of satisfaction with the company's products and services.
Contribute to the overall corporate strategy by providing insights and recommendations based on a deep understanding of the U.S. market and industry landscape.

✅ Education Requirements: Bachelor’s degree in Business Administration, Management, or a closely related field.

✅ Work Experience Requirements:

7 years of progressive professional work experience in information technology project management and service delivery;
5 years of experience with client implementation technology products and services environments including SaaS and BPO and SDLC methodologies including Agile or Waterfall;
2 years of experience in sales and proficiency in sales methodologies and techniques to drive revenue and achieve sales targets;
experience with Microsoft Office, Jira, and Azure DevOps

✅ Special Requirements: Domestic travel up to 15% of worktime required; Background check and drug screen required.

Average salary estimate

$115000 / YEARLY (est.)

min

max

$100000K

$130000K

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What You Should Know About Head of U.S. Operations, Dev.Pro

Are you a strategic thinker with a passion for operations? Dev.Pro is on the hunt for a dedicated Head of U.S. Operations to join our vibrant team! In this role, you’ll dive into market trends, spotting growth opportunities and ensuring our presence is felt across the U.S. You’ll liaise with departments like marketing, sales, and HR, building a cohesive strategy that fosters collaboration and innovation. Your day-to-day will involve overseeing business operations, guiding our Delivery and Sales teams with insights that elevate client satisfaction. We seek someone who isn’t just about the numbers but who also values relationship-building – engaging deeply with clients to understand their needs and ensure they love what we do. Your expertise in the IT landscape will help us enhance our approach and align our operations with corporate goals. At Dev.Pro, you’ll foster brand awareness and drive our growth strategies forward. If you have a Bachelor’s degree in Business Administration or a related field, combined with a wealth of experience in IT project management and client implementation, we want to hear from you! The perfect candidate has 7 years of progressive experience, an understanding of sales methodologies, and is ready to travel up to 15% as needed. Join us and become instrumental in shaping the future of our U.S. operations!

Frequently Asked Questions (FAQs) for Head of U.S. Operations Role at Dev.Pro

What are the responsibilities of the Head of U.S. Operations at Dev.Pro?

The Head of U.S. Operations at Dev.Pro is responsible for reviewing market trends to identify and pursue growth opportunities within the U.S. market. This includes liaising between various departments to ensure cohesive operations, planning day-to-day activities, and developing strategic plans that align with corporate goals. They also focus on enhancing client satisfaction by managing relationships and recommending improvements for operational efficiency.