Customer Service Representative

As a Customer Service Representative at Diversified Transportation Services (DTS), your primary responsibilities include shipment tracking, resolving customer inquiries, and building strong relationships with both customers and carriers. You will engage in verbal and electronic communication, follow up on shipments, and collaborate with internal departments to ensure top-tier customer service on every shipment.

For the Customer Service Representative position at Diversified Transportation Services (DTS), ideal candidates should have prior telephone experience and excellent verbal and written communication skills. A background in transportation or logistics is helpful but not mandatory. Strong problem-solving skills and a cooperative team player attitude are essential to success in this role.

At Diversified Transportation Services (DTS), all new Customer Service Representatives undergo a comprehensive training process designed to familiarize you with our systems and procedures. You will receive ongoing training opportunities to enhance your skills and knowledge as you integrate into our collaborative work environment.

Diversified Transportation Services (DTS) offers a range of enticing benefits for our Customer Service Representatives, including medical and life insurance, paid sick leave, vacation days, and major holidays off. Other perks include profit-sharing, commission pay, and an employee discount program that further enhance your overall compensation package.

The work environment for a Customer Service Representative at Diversified Transportation Services (DTS) is fast-paced, dynamic, and collaborative. You'll be part of a supportive team that values innovation, personal growth, and employee satisfaction, all while enjoying a casual dress code that reflects our friendly company culture.

Highlight your relevant customer service experience by discussing specific roles, responsibilities, and tasks you managed, especially those related to communication, problem-solving, and handling inquiries.

Explain your approach to difficult customer interactions, such as actively listening, remaining calm, and seeking a resolution that satisfies the customer while aligning with company policies.

Discuss your methods for efficiently tracking shipments, including utilizing technology, maintaining organized records, and ensuring communication with all parties involved.

Share your techniques for prioritizing tasks, such as creating to-do lists, using time management tools, and assessing urgency to ensure customer satisfaction while meeting deadlines.

Talk about your proficiency with Microsoft Word, Excel, and Outlook, providing examples of how you have used these tools in past positions to enhance productivity and communication.

Focus on your ability to create connections with customers through active listening, showing empathy, and personalizing interactions to make customers feel valued and understood.

Demonstrate your research by mentioning DTS's history, its role in logistics, its dedication to customer service, and any specific services or values that resonate with you.

Provide a clear, structured example of a specific situation where you identified a problem, took action to resolve it, and achieved a positive outcome.

Explain your organizational strategies, such as tracking systems, prioritizing tasks, and tools you leverage to ensure optimal shipment management and customer satisfaction.

Express your ambition for growth within the company, highlighting your desire for professional development and potential leadership opportunities in the future while aligning with DTS's core values.