Desktop Support Team Lead
About DMI
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com
About the Opportunity
DMI is looking for a Desktop Support Team Lead to support a federal customer in Dallas, TX.
Duties and Responsibilities:
- Act as a lead technician in the performance of onsite Support activities.
- Perform complex installations and Configurations of desktops, laptops, mobile devices, and associated Peripherals and related Software.
- Lead teams in the performance of onsite Updates, Configuration changes, or Software installations.
- Lead teams in the performance of bulk MACDs.
- Lead technical Support and setup during special events such as conferences.
- Provide lead technical assistance to End Users.
- Liaise with and Support Customer VIPs.
- Resolve escalated Service delivery issues, including communicating Service delivery issues to the appropriate internal stakeholders, and Support communications to the field force from the business liaisons regarding Service delivery issues.
- BS/BA in Computer Science, Information Technology, or an equivalent combination of education or experience.
- Five or more years of experience in service delivery and Network hardware and software Configuration troubleshooting.
- Experience with various desktop systems, operating systems, and diverse technical environments.
- Excellent customer service orientation and verbal communication skills.
- Experience Supporting Windows Operating Systems, MAC Operating Systems, MS Office, VPN, local and Network printing, and mobile device services such as ActiveSync.
- Ability to install Software for and troubleshoot a wide range of Applications.
- Experience in a financial services environment preferred.
- Analytical thinking and problem-solving ability.
Qualifications
Physical Requirement(s): No Physical requirement is needed for this position.
Min. Citizenship Status Required: US Citizenship Required
Location: Dallas, Texas
Working at DMI
DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your well-being. As such, we offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award-winning, Fortune 1000 clients. The following categories make up your DMI well-being:
- Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
- Development – Annual performance management, continuing education, tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
- Financial – Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance, and Disability to help provide financial stability for each DMI employee.
- Recognition – Great achievements do not go unnoticed by DMI through the Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, and employee referral bonuses.
- Wellness – Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.
Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.
***************** No Agencies Please *****************
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Join DMI as a Desktop Support Team Lead in Dallas and be part of a vibrant team dedicated to providing top-notch digital services. At DMI, we're known for our commitment to excellence in managed IT services across the globe, supporting both public sectors and enterprises alike. As a Desktop Support Team Lead, you’ll take on an essential role by guiding onsite support activities and ensuring that technical issues are swiftly resolved. Your day-to-day responsibilities will include performing complex installations and configurations of desktops, laptops, mobile devices, and related software, as well as leading teams through updates and changes. You will also handle escalated service delivery issues and serve as a vital link between our customers and internal stakeholders, all while working closely with VIPs to ensure exceptional service. To thrive in this position, a BS/BA in Computer Science or a related field, along with five years of experience in service delivery and technical troubleshooting, is essential. If you're a natural problem-solver with excellent customer service skills and a desire to lead a dynamic team, we invite you to explore this exciting opportunity with DMI!
Our mission is to empower our people, partners, and clients to collaborate, create, and deliver infinite value and optimal transformation at every point of our journey together.
26 jobs
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
Sign up for our weekly
newsletter of fresh jobs
