Senior Performance Analyst (x/f/m)

As a Senior Performance Analyst (x/f/h) at Doctolib, your main responsibilities will include enhancing team performance, structuring and supporting the growth of our key accounts team, piloting daily performance metrics, and analyzing data to define effective action plans. You will be instrumental in ensuring cross-departmental collaboration and providing essential training and onboarding for new team members.

To excel in the Senior Performance Analyst role at Doctolib, candidates should have at least three years of relevant experience in a similar position. Key qualifications include strong analytical skills, proficiency in Excel/Gsheet, familiarity with SQL, and excellent project management abilities. Additionally, a results-oriented mindset and great interpersonal skills are essential for success in this collaborative role.

Senior Performance Analysts at Doctolib typically utilize various analytical tools including Excel, Gsheet, and SQL for data manipulation and performance tracking. You will also be involved in developing new scripts and implementing strategic initiatives that enhance both sales performance and customer satisfaction across the team.

At Doctolib, we invest in our employees' growth by offering tailored training programs for onboarding new staff, continuous professional development opportunities, and resources for improving internal documentation. This ensures that Senior Performance Analysts remain competent and well-equipped to drive team performance and deliver effective strategies.

As a Senior Performance Analyst (x/f/m) at Doctolib, you can expect a robust benefits package which includes full health insurance coverage, generous vacation days, a flexible working environment, a supporting parental care program, and unique perks like wellness programs, volunteering days, and perks for fitness memberships. We prioritize work-life balance and employee well-being.

In answering this question, focus on your previous roles and any specific projects where you demonstrated your analytical skills. Discuss tools you utilized for performance tracking, how you interpreted data to inform decisions, and the impact your analyses had on team performance. Be specific about outcomes and your contributions.

Explain your approach to prioritization. Mention tools or methods you use, like the Eisenhower Matrix or task management software. Illustrate with examples where you successfully managed multiple priorities under tight deadlines while ensuring high-quality outcomes.

Discuss specific methodologies and frameworks you employ for data analysis. This may include statistical analysis, trend forecasting, or benchmarking. Highlight your quantitative skills and how you use these methodologies to derive actionable insights for performance improvement.

Talk about your experience in cross-departmental collaborations, explaining how you communicate with different teams to gather data and share insights. Emphasize the importance of clear communication and teamwork in bringing initiatives to life and the successes that resulted from such collaborations.

Highlight tools like Excel, Gsheet, and SQL as your key resources for data analysis and performance tracking. Mention any experience you have with data visualization tools or CRM software that can complement these tools in providing insights and tracking KPIs effectively.

Expound on the checks and balances you implement to ensure data integrity. Discuss methods like cross-referencing data sources, maintaining comprehensive documentation, or conducting peer reviews to enhance the accuracy and reliability of your analyses.

Share a concise success story that showcases your leadership and analytical skills. Detail the project's goal, your specific contributions, and the results. Data-driven results are powerful proof of your effectiveness in your role.

Discuss potential challenges like adapting to dynamic business needs or integrating new data sources. Show your proactive mindset by also mentioning strategies you would employ to overcome these challenges effectively.

Express your commitment to lifelong learning by discussing resources you utilize such as industry publications, webinars, and professional networks. Mention how you leverage this knowledge for continuous improvement in your analyses.

Convey your interest in the meaningful impact Doctolib has on healthcare. Discuss the alignment of your skills with the job's responsibilities and how the company’s values resonate with you personally and professionally.