Assistant Manager (08087) 426 Granby St : $17 / HR - job 1 of 2

As an Assistant Manager at Domino's, your main responsibilities include overseeing cost controls, inventory management, and cash handling during your shifts. You will also be a crucial link in customer relations, ensuring each customer has a great experience. The position demands collaboration with team members, assisting with operational procedures, and maintaining safety protocols to foster a positive work environment.

To be considered for the Assistant Manager position at Domino's, you must be at least 18 years old. While prior leadership experience is preferred, it’s not essential. What’s more important is your ability to assist with operations, experience in employee development, and a commitment to customer service. Being able to operate and troubleshoot technology is also important to meet the demands of the role.

At Domino's, training for Assistant Managers is designed to be thorough and effective. You'll be trained on cost control, inventory management, customer service excellence, and the brand's operational standards. The training process prepares you to confidently manage your shifts and lead your team, ensuring you’ll have all the tools necessary for success and growth within the company.

Assistant Managers at Domino's can look forward to a competitive hourly wage between $15 and $17, alongside a robust benefits package. This includes discounts on menu items, an engaging working environment, and excellent growth opportunities within a forward-looking brand. The company prides itself on a culture that values honesty, transparency, and accountability, making it a rewarding place to build your career.

While prior experience in food service is not strictly required for the Assistant Manager role at Domino's, it is definitely advantageous. Skills in leadership, team management, and customer service are highly valued, and any experience in these areas will enhance your ability to perform effectively in this role. The focus is on your attitude and willingness to learn and grow.

When answering this question, highlight your approach to motivating and guiding your team. Discuss how you encourage collaboration, maintain open lines of communication, and address conflicts. Being specific about techniques you've used that foster a positive team environment can impress interviewers.

Demonstrate your customer service skills by outlining a process for handling difficult situations. You might start by listening to the customer's concerns with empathy, ensuring they feel heard. Explain how you would offer solutions, keep a calm demeanor, and follow up to ensure their issues were resolved satisfactorily.

Explain how accuracy and efficiency are key; discuss practices like consistently checking stock levels, forecasting demand based on sales trends, and implementing best practices to reduce waste. Emphasize how this contributes to better cost management and customer satisfaction.

Elaborate on your commitment to safety, mentioning training sessions, regular check-ins with staff about compliance, and leading by example. Discuss how you make safety a priority in the workplace and encourage team members to take ownership of their responsibilities.

Talk about mentoring, providing constructive feedback, and setting clear goals for professional development. Emphasize how you would create personalized development plans for team members to keep them engaged and thriving in their roles, which ultimately supports the business.

Share your interest in Domino's as a reputable brand that prioritizes its employees and fosters career growth. Point to specific elements like their emphasis on transparency and teamwork that resonate with your personal values. Let your enthusiasm for the food industry shine through!

Share a specific scenario where you demonstrated conflict resolution skills. Discuss the steps you took to mediate the issue, how you encouraged open communication, and the positive outcome it achieved. Keeping it relevant to teamwork shows your potential effectiveness as an Assistant Manager.

Discuss your attention to detail and methods for managing the cash drawer accurately. Highlight processes like double-checking counts, maintaining accurate records, and conducting regular audits to ensure there are no discrepancies. Leadership in financial matters is key for an Assistant Manager.

Identify key qualities such as leadership, communication skills, customer service focus, and operational competency. Explain how these traits contribute to the overall success of the team and enhance the business's reputation, showcasing your understanding of the role.

Illustrate your proactive approach to training. Discuss methods like hands-on training, constructive feedback loops, and regular check-ins to assess progress. Emphasizing the importance of ongoing education and mentorship shows your dedication to the growth of your team members.