Assistant Manager(02654) - 1627 S. Edison Rd. - job 2 of 3

As an Assistant Manager at RPM Pizza, you'll oversee daily operations, manage team members during shifts, and ensure excellent customer service. You'll help achieve store goals, maintain cleanliness, and train staff on policies and procedures, all while promoting a fun and positive environment.

To qualify for the Assistant Manager role at RPM Pizza, you must be at least 18 years old, possess strong communication skills, maintain a positive attitude, and be Food Safety Certified. Additionally, completing the RPM Freshman class is a prerequisite for this role.

At RPM Pizza, we prioritize your career development. As an Assistant Manager, you can participate in RPM Pizza College to enhance your leadership skills and gain valuable team-building and problem-solving experience, setting you up for success in future roles.

The work environment at RPM Pizza is dynamic and fast-paced, ensuring that each day is engaging and rewarding. As an Assistant Manager, you'll lead a diverse team, interact with customers, and enjoy a fun atmosphere while managing the operational aspects of the store.

As an Assistant Manager at RPM Pizza, you can expect competitive hourly pay along with bonus opportunities. Furthermore, you may enroll in the company medical plan, which offers benefits like medical, dental, vision, and life insurance, as well as a 401K program.

It’s important to stay calm and communicate clearly with your team during stressful moments. Share your strategies for time management and prioritizing tasks to keep the team focused and ensure smooth operations.

Provide a specific example involving clear communication and mediation. Highlight how you facilitated a resolution that maintained team harmony and contributed positively to the store's environment.

Discuss your approach to training your team on service standards, including anticipating customer needs and maintaining a friendly attitude, which will enhance the customer experience at RPM Pizza.

Illustrate your methods for maintaining team morale, such as encouraging positive interaction, celebrating small wins, and fostering an environment where everyone feels valued. Show how this leads to improved performance and customer satisfaction.

Emphasize the significance of leading by example and ensuring that all team members adhere to cleanliness and safety standards. Share specific practices that you would implement to uphold these essential aspects.

Outline your step-by-step training approach, focusing on developing important skills gradually while providing support and feedback. Mention using RPM’s resources or training programs to ensure thorough onboarding.

Discuss your time management strategies that allow you to fulfill both operational and administrative responsibilities effectively, highlighting how prioritizing tasks and delegation can help you navigate busy days.

Share your passion for customer service and your alignment with RPM Pizza’s values, emphasizing your excitement for contributing to a fun, family-oriented environment and being part of a leading brand in the pizza industry.

Articulate specific strategies, from setting actionable targets based on performance metrics to engaging your team in brainstorming sessions that help drive results while fostering collaboration and a sense of ownership among team members.

Showcase your conflict-resolution skills by explaining how you would listen actively, empathize with the customer, and work to resolve their issue promptly, demonstrating commitment to customer satisfaction and improvements in service.