Assistant Manager(03364) - 8719 Lefferts Blvd

As an Assistant Manager at Domino's Pizza, your key responsibilities include leading the store team, ensuring exceptional customer service, and maintaining high product quality standards. You'll also be involved in training staff, managing inventory, placing food orders, and maintaining employee schedules to ensure smooth daily operations.

To qualify for the Assistant Manager role at Domino's Pizza, you should be at least 18 years old, possess some management experience, and demonstrate strong organizational and motivational skills. A friendly attitude, ability to work under pressure in a high-paced environment, and effective time management skills are essential.

The Management Development Program at Domino's Pizza offers Assistant Managers the chance to develop their skills and experience, preparing them for higher roles such as General Manager or Trainer. It also provides a unique opportunity to apply for franchising, allowing you to progress towards owning your own store in the future.

Assistant Managers at Domino's Pizza start with a base hourly wage of $17.00. This competitive rate reflects the important leadership role you will play in the store's success, and there are plenty of opportunities for growth within the company.

Assistant Managers at Domino's Pizza should be prepared for various physical tasks, such as standing for long periods, lifting up to 50 pounds, and multi-tasking in a busy environment. You'll also be expected to navigate between different areas of the store and manage food deliveries efficiently.

To effectively address a dissatisfied customer, first listen attentively to their concerns without interruption. Acknowledge their feelings and assure them that their satisfaction is a priority. Offer a solution, whether it's a refund or a replacement item, and explain how you will improve the service to prevent issues in the future.

My approach to team management focuses on fostering a collaborative and supportive environment. I believe in open communication, setting clear expectations, and providing training opportunities to help team members develop their skills. Recognizing individual contributions and celebrating team achievements also boosts morale and encourages productivity.

To maintain product quality at Domino's Pizza, I would ensure that the team follows established procedures for product preparation and service. Regular checks on inventory for freshness, continuous training on food safety standards, and encouraging staff to take pride in their work contribute significantly to upholding high quality.

In a fast-paced environment like Domino's Pizza, prioritization is key. I would assess the tasks at hand, focusing on customer service needs first, such as orders or customer inquiries. I use time management techniques like the Eisenhower Matrix to categorize tasks by urgency and importance, ensuring that essential operations run smoothly.

A successful team member at Domino's Pizza possesses a positive attitude, the ability to work well with others, and a strong sense of accountability. They take initiative, communicate effectively, and show enthusiasm for providing excellent customer service, all of which contribute to a successful team dynamic.

To handle stress during peak hours, I focus on remaining calm and composed. I prioritize tasks, delegate responsibilities, and keep communication lines open with my team. By maintaining a positive attitude and encouraging teamwork, we can effectively manage the volume and deliver hot, fresh products to our customers.

In my previous role, I managed inventory by regularly monitoring stock levels, conducting audits, and coordinating with suppliers for timely deliveries. I utilized inventory management software to track product use and maintain optimal stock levels to meet customer demand without overstocking or wastage.

If I noticed a team member not following safety protocols, I would address the situation directly but tactfully. I would speak to them privately to discuss the specific observation, highlight the importance of safety for themselves and their colleagues, and provide any additional training or resources they might need to comply.

In my previous role, I implemented a feedback system where customers could easily share their experiences. This allowed us to identify common issues quickly and address them. We acted on the feedback by changing processes and training staff, which led to a measurable improvement in customer satisfaction ratings.

As an Assistant Manager at Domino's Pizza, I aim to develop my leadership skills further, contribute to a positive work environment, and help my team excel. My ultimate goal is to prepare myself for a General Manager position while ensuring our customers receive the best service possible and that our store operates efficiently.