Internal Operations Associate

As an Internal Operations Associate at Gigmos, you'll be primarily responsible for managing support tickets from employees and freelancers, ensuring their inquiries are handled promptly and effectively. You'll also maintain critical documentation related to company processes and serve as a liaison between departments to promote smooth communication and issue resolution. Ad-hoc tasks will arise, requiring you to demonstrate flexibility and excellent time management skills to meet Service Level Agreements (SLAs) consistently.

To qualify for the Internal Operations Associate position at Gigmos, candidates should possess a Bachelor’s degree in Business Administration, Management, or a similar field. Proven experience in business coordination or support roles is essential, along with strong organizational skills. Familiarity with ticketing tools like Zendesk and proficiency in Microsoft Office, especially Word and Excel, will be beneficial but are not mandatory.

In the role of Internal Operations Associate at Gigmos, you'll be utilizing Zendesk for ticket management, as well as Microsoft Office 365 applications like Word, Excel, and Teams for documentation and communication purposes. Familiarity with these tools can significantly enhance your efficiency in managing tasks and providing support to employees and freelancers alike.

Teamwork is essential for the Internal Operations Associate position at Gigmos. You'll act as a bridge between various departments, facilitating effective communication and collaboration in addressing employee and freelancer needs. Your ability to work cohesively with others will directly impact the organization's efficiency and the quality of support provided. Building solid relationships with your colleagues will foster a supportive work environment.

At Gigmos, we offer ample opportunities for growth and professional development for our Internal Operations Associates. As you gain experience and deepen your knowledge of our processes and operations, you'll have the chance to take on new responsibilities, lead special projects, and advance into more senior roles within the organization. Your contributions will be recognized, and we encourage personal initiative and career progression.

When answering this question, you should highlight your experience in managing support tickets using Zendesk or similar systems. Discuss how you prioritize tickets, your approach to resolving issues, and any metrics you’ve improved in previous roles. If you lack specific experience, consider detailing your familiarity with ticketing software and your eagerness to learn.

Explain that successful task management relies on prioritization and time management techniques. You might share examples of how you've handled competing priorities in the past, using tools like to-do lists or project management software to stay organized. Emphasize your flexibility and adaptability in dealing with changing priorities.

Discuss the importance of clear, concise communication and active listening when engaging with employees and freelancers. Mention techniques such as summarizing key points from conversations, using appropriate language, and ensuring you are approachable for follow-up questions to encourage open dialogue.

SLA compliance ensures that service quality meets organizational standards. Emphasize that you would prioritize tasks based on urgency, monitor progress, and implement regular status updates to remain accountable. Share any relevant experience demonstrating your ability to meet targets and improve service delivery.

When discussing a complex issue you resolved, provide context and detail on the challenge you faced. Describe your thought process in approaching the problem, the steps taken to reach a resolution, and the positive impact of your solution. This highlights your problem-solving skills effectively.

Acknowledge that receiving feedback is an essential part of professional growth. Share an experience where you received constructive criticism and how you acted on it to improve. Stress that you appreciate a collaborative approach where feedback is exchanged respectfully to enhance team performance.

If you've had experience maintaining documentation, describe the types of documents you managed, the systems used to keep them organized, and how you ensured they remained up-to-date. Highlight the importance of accurate documentation in supporting internal processes and policies.

Adaptability is key in any job. Share examples illustrating your ability to remain flexible when faced with unexpected changes, such as changing priorities or new tasks. Highlight your approach to embracing change positively and how it can lead to personal and team growth.

An effective liaison should possess strong communication and interpersonal skills. Discuss how building relationships and trust among departments helps foster collaboration, leading to quicker resolutions of issues. Share any personal methods you've used to facilitate better communication across teams.

Reflect on what excites you about Gigmos' mission and values, particularly its focus on transforming the gig economy. Share how your skills align with the company's goals and how you envision contributing to a culture of collaboration and innovation that supports freelancers and companies working together.