Assistant Manager(05922) - 6136 US-98 - job 1 of 2

As the Assistant Manager at Central Mississippi Pizza (CMS), you'll oversee store operations, provide excellent customer service, assist the General Manager with business tasks, and lead your team during shifts. Your focus will be on maintaining brand standards, ensuring employee training, managing inventory, and achieving store goals. Your leadership will also help create a lively atmosphere that makes customers and team members feel valued.

To qualify for the Assistant Manager position at Central Mississippi Pizza in Hattiesburg, candidates must be at least 18 years old, possess strong communication skills, and be positive and outgoing. Additionally, you need to be food safety certified and able to perform physical tasks like lifting up to 25 pounds. Prior experience in the food industry is a plus but not mandatory.

Assistant Managers at Central Mississippi Pizza (CMS) enjoy competitive pay and bonus opportunities. Other benefits include the chance to develop leadership skills through training programs, participate in community service events, and, if enrolled in the company medical plan, receive medical, dental, vision, and life insurance coverage. Plus, you'll have access to a 401K program to help plan for your future.

Central Mississippi Pizza strongly believes in fostering the growth of its employees. As an Assistant Manager, you will have the opportunity to participate in CMS Management Courses that focus on leadership, team building, and problem-solving skills. These resources aim to prepare you for advancement within the company, ensuring that you can climb the ladder of success as you gain experience.

At Central Mississippi Pizza, the work environment is designed to be both enjoyable and efficient. As an Assistant Manager, you'll work in a fast-paced setting where teamwork and customer satisfaction take center stage. The company culture encourages positivity, camaraderie, and creativity, making it a great place to grow as both a professional and an individual.

When dealing with difficult customers, it's important to remain calm and empathetic. Listen carefully to their concerns, acknowledge their feelings, and work towards a solution. Sharing your experience in previous roles can demonstrate your ability to manage stressful situations effectively while reinforcing the importance of customer satisfaction.

Think about a time you motivated your team to achieve a goal. Describe the scenario, your leadership style, the actions you took, and the eventual outcome. Highlight how your approach to guiding and supporting your team contributed to the team's success, demonstrating your readiness for the Assistant Manager role at CMS.

Discuss your understanding of food safety practices, including proper storage, handling, and cooking techniques. Mention any previous training or certifications you possess, and emphasize how you would educate and train your team to uphold these standards, ensuring a safe environment for both customers and staff at Central Mississippi Pizza.

Managing staff schedules requires organization and clear communication. Share how you would use scheduling tools to balance labor needs with employee availability while ensuring coverage for peak hours. Emphasize the importance of fostering a supportive work environment, where employees feel comfortable discussing their scheduling needs with you.

When training new team members, I believe in a hands-on approach, combining direct guidance with practical tasks. Share a step-by-step overview of how you would introduce them to their responsibilities and the CMS culture, ensuring they feel confident and supported as they join the team.

Prioritizing tasks during busy shifts starts with clear communication and organization. Explain how you would assess immediate customer needs, delegate tasks among your team, and maintain an efficient workflow to ensure service quality remains high even during peak times.

A good Assistant Manager needs strong leadership and communication skills, the ability to adapt to different situations, and a charismatic, positive attitude. You might share examples of how these traits have led to success in your previous roles and align them with the values at Central Mississippi Pizza.

To promote the CMS brand image, I would lead by example and foster a positive team environment focused on high standards of customer service. Illustrate how customer interactions and internal policies can reflect CMS’s mission: 'Less Stress, More Success.' Also, discuss how you might engage with the community to enhance brand visibility.

Understanding your leadership style is key. You can explain if you lean towards a coaching, collaborative, or directive style, and how it helps you achieve company goals. Use specific examples to illustrate your approach and how it resonates with the mission at Central Mississippi Pizza.

When answering this question, align your motivations with CMS’s values. Discuss your passion for delivering outstanding customer service, supporting team dynamics, and making a positive impact in the community. Express your enthusiasm for being part of a fun and innovative environment that CMS offers.