General Manager 3 - Food - job 2 of 7

As a General Manager at Sodexo in Beckley, your key responsibilities will include overseeing all contract management service operations within a single unit, ensuring quality food service delivery, maintaining cash control and payroll records, and developing your team through effective training and leadership. You will also play a vital role in managing customer satisfaction and public relations while achieving financial targets.

To pursue a role as a General Manager at Sodexo, a Bachelor's Degree or equivalent experience is required, along with at least three years of management experience in food service. Ideal candidates should demonstrate solid leadership abilities, financial management skills, and the capacity to maintain high standards of customer service.

At Sodexo's Beckley location, you can expect a collaborative work environment that values diversity and inclusion. The company fosters a culture where your ideas and opinions are heard and valued, allowing you to contribute significantly to the team and community while promoting a positive workplace.

Sodexo offers a comprehensive benefits package for General Managers that often includes medical, dental, and vision care, wellness programs, a 401(k) plan with matching contributions, paid time off, and substantial career growth opportunities, including tuition reimbursement to support your ongoing development.

Sodexo emphasizes employee engagement in the General Manager role through strong leadership skills, open communication, and a focus on building a motivated team. By integrating fully within the client’s organization and prioritizing customer service, General Managers at Sodexo are empowered to create a positive experience for both employees and customers.

Managing a diverse team requires a supportive approach that encourages open communication and respect for different perspectives. As a General Manager, I would focus on creating a culture of inclusivity by providing training, encouraging collaboration, and regularly seeking feedback to ensure everyone’s voice is heard.

To manage customer complaints effectively, I would approach the situation calmly and empathetically, actively listening to the customer's concern. I’d ensure the issue is addressed promptly and seek to turn the experience around by offering solutions or appropriate compensation while maintaining staff support.

In my previous role as a Food Service Manager, I achieved financial targets by implementing cost-effective purchasing strategies and optimizing food waste management. This involved regular financial reviews and adjusting operational plans to enhance efficiency while maintaining service quality.

In high-pressure environments, prioritization becomes key. I start by assessing the urgency and impact of tasks, utilizing lists or digital management tools to keep track. I delegate appropriately, ensuring that my team understands their roles and deadlines to ensure smooth operations.

My experience in food safety compliance includes training staff on best practices, conducting regular safety audits, and staying updated with local health regulations. Ensuring food safety is a priority that protects both customers and the brand, so I emphasize adherence to protocols in all operations.

During peak service times, I motivate my team by leading by example and maintaining a positive attitude. I ensure clear communication, recognize hard work, and provide appropriate breaks to keep morale high, creating a supportive atmosphere even under pressure.

Customer feedback is crucial in my management style as it helps identify areas for improvement and successes. I actively seek and encourage feedback, analyze the responses, and implement changes based on direct requests to enhance service quality and overall customer satisfaction.

My leadership style is participative, which fosters teamwork and collaboration. By encouraging input from my team, I empower them to take ownership of their roles, leading to increased commitment and productivity as we strive toward common goals.

To ensure daily operations align with company goals, I regularly review our objectives and integrate them into staff training and development. I also conduct periodic assessments to measure our progress and adjust strategies as needed to stay on track.

To enhance student satisfaction, I focus on understanding preferences through feedback, offering varied menu options, and organizing special events like themed dining nights. By actively engaging with students, we tailor our services to create a more enjoyable dining experience.